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#5 [01:52] * Skye2 [webchat@24.243.75.52] has joined #minecrafthelp
#6 [01:53] <Skye2> For some reason my minecraft fps is capped at 60 even when I turn off vsync
#7 [01:53] <Skye2> how do I fix this issue
#8 [01:56] * Nick6 [webchat@c-73-116-53-125.hsd1.ca.comcast.net] has joined #minecrafthelp
#9 [01:58] <Nick6> Hi there, a few years ago, by a few I mean 2016, I redeemed my free windows 10 minecraft key that came with minecraft java edition, however, now in 2020, I no longer have access to the account (i have checked the internet for all other options on what to do, none worked) and so i can only play the demo version
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#12 [02:58] <ked> hi
#13 [02:58] <ked> I bought minecraft java edition from you on May 13, but when the game was not given to me, I was told to call the bank and ask for a refund, but I was told that the money reached you
#14 [02:58] <ked> please give me my game or my money back
#15 [03:01] <ked> helloo
#16 [03:02] <Gunrunner> When I hit play on the minecraft launcher, it immediately crashes with the final logs being "Error: Could not find or load main class net.minecraft.client.main.Main" then "Process crashed with exit code 1" I've been trying to fix this with different versions and snapshots but they don't seem to work.
#17 [03:06] <ked> hello
#18 [03:10] <ked> can someone answer
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#20 [03:21] * bitsmash [webchat@n1-40-36-235.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#21 [03:21] <bitsmash> Hi I can log in to minecraft.net but not the minecraft Launcher
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#25 [03:31] <bitsmash> Hello?
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#27 [03:40] * MinecraftBreezy [webchat@c-24-147-194-81.hsd1.ma.comcast.net] has joined #minecrafthelp
#28 [03:41] <MinecraftBreezy> i cant change my security question because i got a new laptop
#29 [03:42] <ked> nobody answers
#30 [03:44] <MinecraftBreezy> so can i reset them? or u cant help me?
#31 [03:47] <Gunrunner> They are volunteer run and it's not exactly the time most people are up. They will eventually answer. Follow the advice on the top of the screen. Wait a few hours
#32 [03:47] <ked> okay
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#34 [03:54] * MinecraftBreezy [webchat@c-24-147-194-81.hsd1.ma.comcast.net] has joined #minecrafthelp
#35 [03:55] <MinecraftBreezy> how can i reset my security questions because i can not reset set them because my old laptop broke
#36 [04:17] * Panag11 [webchat@ppp-94-66-158-127.home.otenet.gr] has joined #minecrafthelp
#37 [04:19] <Panag11> So since yesterday my minecraft started lagging.I get effects that i would get if vsyncwas off and stutters.I have vsync on so i dont understand why
#38 [04:23] * Panag11 [webchat@109-178-228-0.pat.ren.cosmote.net] has joined #minecrafthelp
#39 [04:23] <Panag11> So since yesterday my minecraft started lagging.I get effects that i would get if vsyncwas off and stutters.I have vsync on so i dont understand why
#40 [04:23] <Panag11> and i do not understand why as the only thing i did was to update my drivers
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#43 [04:48] * sarywchan [webchat@host218-122-dynamic.35-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#44 [04:48] <sarywchan> hi..
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#46 [06:34] * Followthecross99 [webchat@cpe-98-122-44-17.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#47 [07:16] * legend_recalls [webchat@165.231.253.68] has joined #minecrafthelp
#48 [07:16] <legend_recalls> i cant login using any browser or any device in java launcher it says incorrect login/password
#49 [07:17] <legend_recalls> this happens for all devices connected to my network
#50 [07:27] * legend_recalls [webchat@165.231.253.68] has joined #minecrafthelp
#51 [07:29] <legend_recalls> pls help me out with my login
#52 [07:29] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#53 [07:29] <legend_recalls> NOt able to login at all from my network. Tried all devices. DIfferent Browsers. Launcher . But login button doesn't work. In launcher it says incorrect email or password. I can resolve this using a vpn. How can i reset this problem. have been facing this issue since 4-5 months
#54 [07:31] <CubeTheThird> legend_recalls, can you open cmd?
#55 [07:31] <legend_recalls> yes
#56 [07:31] <CubeTheThird> legend_recalls, run this: ping authserver.mojang.com
#57 [07:32] <legend_recalls> Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
#58 [07:32] <CubeTheThird> legend_recalls, what IP address did it give you?
#59 [07:32] <legend_recalls> Ping statistics for 13.227.215.68:
#60 [07:33] * legend_recalls [webchat@165.231.253.68] has quit. (Quit: webchat.esper.net)
#61 [07:34] * legend_recalls [webchat@196.207.107.25] has joined #minecrafthelp
#62 [07:34] <legend_recalls> 13.35.187.67
#63 [07:34] <CubeTheThird> legend_recalls, let's try changing your DNS server
#64 [07:34] <CubeTheThird> ??> legend_recalls net/dns/public
#65 [07:34] <Mightyena> legend_recalls: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#66 [07:34] <Mightyena> legend_recalls: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#67 [07:34] <legend_recalls> ok how
#68 [07:47] * Gunrunner [webchat@cpe-70-113-6-120.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#69 [07:49] <legend_recalls> so i tried the following dns steps
#70 [07:49] <legend_recalls> and it seems like
#71 [07:49] <legend_recalls> i am not wrong there
#72 [07:50] <CubeTheThird> what?
#73 [07:51] <legend_recalls> i think i am using pubic dns only
#74 [07:51] <legend_recalls> Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
#75 [07:51] <CubeTheThird> can you do the ping again? That will tell us if it worked
#76 [07:52] <legend_recalls> Ping statistics for 13.35.187.67:
#77 [07:53] <legend_recalls> same results
#78 [07:54] <CubeTheThird> ??> legend_recalls tools/hjtfork
#79 [07:54] <Mightyena> legend_recalls: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#80 [07:54] <Mightyena> legend_recalls: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#81 [07:57] <legend_recalls> https://paste.ubuntu.com/p/7HMCD9jfKH/
#82 [07:58] <legend_recalls> hope i did it correctly
#83 [07:58] <CubeTheThird> legend_recalls, one moment
#84 [08:00] <CubeTheThird> ??> legend_recalls win/dns
#85 [08:00] <Mightyena> legend_recalls: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#86 [08:01] <legend_recalls> done
#87 [08:01] <CubeTheThird> legend_recalls, ok, and if you do the ping again?
#88 [08:02] <legend_recalls> 13.35.187.67:
#89 [08:02] <legend_recalls> now i lost one packet
#90 [08:02] <CubeTheThird> hmm still the same
#91 [08:03] <CubeTheThird> legend_recalls, this might be an issue with your ISP. I don't see any other cause
#92 [08:04] <legend_recalls> can it be resolved?
#93 [08:04] <CubeTheThird> legend_recalls, you may need to contact your ISP about it, but otherwise the VPN is the other solution
#94 [08:04] <legend_recalls> ic
#95 [08:07] <legend_recalls> so what is the problem
#96 [08:07] <legend_recalls> i should say
#97 [08:10] <CubeTheThird> legend_recalls, say that you have connection issues to authserver.mojang.com and sessionserver.mojang.com
#98 [08:11] <legend_recalls> ok thanks
#99 [08:36] * Luuk [webchat@78-68-23-218-no246.tbcn.telia.com] has joined #minecrafthelp
#100 [08:39] <Luuk> I forgot what mail i had on an old minecraft account and if i know the name of the account can you say the mail that is registered on the account
#101 [08:40] <CubeTheThird> Luuk, we can check the status of the name at least. What is it?
#102 [08:40] <Luuk> Wizards_Lucke
#103 [08:41] <CubeTheThird> Luuk, well it's still registered and is a Mojang account. You can try doing password resets on account.mojang.com but if you can't find the right email you'll just have to contact Mojang support
#104 [08:41] <CubeTheThird> ??> Luuk mojang/email
#105 [08:41] <Mightyena> Luuk: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#106 [08:41] <Mightyena> Luuk: Note: Do NOT send more than one at a time.
#107 [08:42] <Luuk> Okay thanks
#108 [08:44] <Luuk> It says that i need to write my email that is associated with my account and i dont know the email
#109 [08:44] <CubeTheThird> Luuk, put an email you have, and say in the comments that you don't know the account email
#110 [08:48] <Luuk> And what if i dont have the transaction id
#111 [08:48] <CubeTheThird> Luuk, when did you purchase your account?
#112 [08:49] <Luuk> That should be before 2016 i dont know the exact date
#113 [08:49] <CubeTheThird> Luuk, ok, and what method of payment did you use?
#114 [08:50] <Luuk> Credit card
#115 [08:51] <CubeTheThird> ??> Luuk account/trans-id/braintree
#116 [08:51] <Mightyena> Luuk: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#117 [08:51] <Mightyena> Luuk: If you need to contact Minecraft support for assistance but have lost your Braintree transaction ID, you can instead provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase.
#118 [08:56] * zos [webchat@220-244-107-151.static.tpgi.com.au] has joined #minecrafthelp
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#121 [09:03] * OscarSyyrius [webchat@94.204.246.160] has joined #minecrafthelp
#122 [09:03] <OscarSyyrius> bonjour
#123 [09:04] <CubeTheThird> hello OscarSyyrius
#124 [09:04] <OscarSyyrius> j'essaye de retrouver un ancien une fois l'adresse email confirmer impossible de reinisialiser les questions de securite
#125 [09:05] <CubeTheThird> OscarSyyrius, if you cannot find or reach your account email, you have to contact Mojang support
#126 [09:05] <CubeTheThird> ??> OscarSyyrius mojang/email
#127 [09:05] <Mightyena> OscarSyyrius: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#128 [09:05] <Mightyena> OscarSyyrius: Note: Do NOT send more than one at a time.
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#134 [09:29] <ked> hello
#135 [09:29] <CubeTheThird> hello ked
#136 [09:29] <ked> we talked to you yesterday CubeTheThird, you told me to call the bank and told me to get a refund, but I was told that I cannot get my money back unless the money is returned.
#137 [09:29] <ked> please can you give my game or money back
#138 [09:30] <CubeTheThird> ked, we don't work for Mojang here. You can try contacting Mojang support though
#139 [09:30] <CubeTheThird> ??> ked mojang/email
#140 [09:30] <Mightyena> ked: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#141 [09:30] <Mightyena> ked: Note: Do NOT send more than one at a time.
#142 [09:31] <ked> so can i get the game or money back
#143 [09:35] <CubeTheThird> ked, from what you've explained, the purchased did not succeed, meaning you did not receive the game. The only way to get it would be through another purchase, possibly with a different payment option
#144 [09:35] <ked> thanks
#145 [09:37] * Joe [webchat@bb116-14-19-232.singnet.com.sg] has joined #minecrafthelp
#146 [09:38] * Joe [webchat@bb116-14-19-232.singnet.com.sg] has quit. (Client Quit)
#147 [09:45] * MRENDERMAN1025 [webchat@n11923634128.netvigator.com] has joined #minecrafthelp
#148 [09:46] <MRENDERMAN1025> Minecraft on my Macbook keeps on freezing while playing and won't unfreeze and it makes me have to shut down my computer.
#149 [09:46] <CubeTheThird> MRENDERMAN1025, what version of MacOS are you using?
#150 [09:46] <MRENDERMAN1025> high sierra
#151 [09:46] <CubeTheThird> version number please
#152 [09:47] <MRENDERMAN1025> 10.13.6
#153 [09:47] <CubeTheThird> MRENDERMAN1025, ok. Are you using mods?
#154 [09:47] <MRENDERMAN1025> no
#155 [09:47] <CubeTheThird> MRENDERMAN1025, does it immediately freeze, or is it random?
#156 [09:47] <MRENDERMAN1025> it is random sometimes i play for a bit and then it freezes
#157 [09:48] <CubeTheThird> MRENDERMAN1025, ok. Can you open the game, and hold f3+c to make it crash?
#158 [09:48] * bildramer [~bildramer@p200300CF3713E8007A4E06409A039591.dip0.t-ipconnect.de] has joined #minecrafthelp
#159 [09:48] * potato [webchat@116.88.231.192] has joined #minecrafthelp
#160 [09:49] * potato is now known as Guest54395
#161 [09:49] <MRENDERMAN1025> ok
#162 [09:49] <CubeTheThird> MRENDERMAN1025, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#163 [09:50] <MRENDERMAN1025> https://paste.ubuntu.com/p/CrYnKt4PG2/
#164 [09:51] <CubeTheThird> MRENDERMAN1025, ah, this is not what I expected. Can you check for MacOS updates?
#165 [09:51] <MRENDERMAN1025> ok
#166 [09:52] * bildramer [~bildramer@p200300CF3713E8007A4E06409A039591.dip0.t-ipconnect.de] has quit. (Client Quit)
#167 [09:52] <MRENDERMAN1025> yes there is one
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#169 [09:52] * ihioijijiojoiy [webchat@116.88.231.192] has joined #minecrafthelp
#170 [09:52] <CubeTheThird> MRENDERMAN1025, ok please do the update first
#171 [09:53] <ihioijijiojoiy> Hi if I got an account from someone else, can I ask for help here?
#172 [09:53] <CubeTheThird> ihioijijiojoiy, you mean someone else bought the account, then gave it to you?
#173 [09:53] <MRENDERMAN1025> its not a macos up[date its a itunes device support update
#174 [09:54] <CubeTheThird> MRENDERMAN1025, ok. We can try doing a clean install of the game
#175 [09:54] <CubeTheThird> ??> MRENDERMAN1025 mac/reinst/manual
#176 [09:54] <Mightyena> MRENDERMAN1025: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#177 [09:54] <Mightyena> MRENDERMAN1025: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#178 [09:54] <ihioijijiojoiy> CubeTheThird yes
#179 [09:54] * joae [webchat@bb116-14-19-232.singnet.com.sg] has joined #minecrafthelp
#180 [09:54] <CubeTheThird> ihioijijiojoiy, that violates the EULA.
#181 [09:55] <joae> i can't log into an alt acc
#182 [09:55] <CubeTheThird> joae, is this just a normal account, or is it through an alt tool?
#183 [09:55] <ihioijijiojoiy> CubeTheThird Like a friend gave it to me, not sold, does that still violate EULA?
#184 [09:56] <CubeTheThird> ihioijijiojoiy, yes. YOu cannot give away or resell an account
#185 [09:56] <CubeTheThird> ihioijijiojoiy, the account purchaser is the owner
#186 [09:56] <joae> normal acc
#187 [09:56] <CubeTheThird> joae, what happens when you try logging in with it?
#188 [09:56] <joae> it says invalid password or email
#189 [09:57] <ihioijijiojoiy> CubeTheThird oh ok sorry then - thanks!
#190 [09:57] <CubeTheThird> joae, but a different account works?
#191 [09:57] <joae> sorry what does that mean
#192 [09:57] <CubeTheThird> joae, are you able to login to minecraft.net ?
#193 [09:57] <MRENDERMAN1025> ok i opened the launcher so what should i do now?
#194 [09:57] * bildramer [~bildramer@p200300CF3713FE00125DB9FC63F1CCC7.dip0.t-ipconnect.de] has joined #minecrafthelp
#195 [09:58] <CubeTheThird> MRENDERMAN1025, you followed all the steps?
#196 [09:58] <MRENDERMAN1025> yes
#197 [09:58] <CubeTheThird> MRENDERMAN1025, ok. You'll have to try playing again and see if the issue persists
#198 [09:58] <joae> No
#199 [09:58] <MRENDERMAN1025> ok thanks for the help
#200 [09:58] <CubeTheThird> joae, and you've tried a password reset?
#201 [09:59] * MRENDERMAN1025 [webchat@n11923634128.netvigator.com] has quit. (Quit: webchat.esper.net)
#202 [09:59] <joae> yes
#203 [09:59] <CubeTheThird> joae, have you used any Alt tools or unofficial launchers?
#204 [09:59] <joae> yes
#205 [10:00] <CubeTheThird> joae, remove those, then we have to fix your hosts file
#206 [10:00] <joae> i think i did once by accident
#207 [10:00] <CubeTheThird> ??> joae win/hosts/edit
#208 [10:00] <Mightyena> joae: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#209 [10:00] <Mightyena> joae: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#210 [10:02] <joae> what do i search sorry on run?
#211 [10:03] <joae> sorry
#212 [10:03] <CubeTheThird> ?
#213 [10:03] <joae> what do i search
#214 [10:04] <CubeTheThird> search?
#215 [10:04] <CubeTheThird> joae, do everything Mightyena said
#216 [10:04] <joae> you said to clear the host file
#217 [10:04] <CubeTheThird> joae, yes, open the hosts file, and remove the lines that have mojang in it
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#219 [10:11] <joae> ok i removed it
#220 [10:12] <joae> what now
#221 [10:12] <CubeTheThird> joae, after saving the file, try logging in again
#222 [10:14] <joae> okay managed to log in
#223 [10:14] <joae> Thanks man
#224 [10:14] <joae> wait nvr mind
#225 [10:15] <CubeTheThird> ?
#226 [10:16] <joae> its fine now
#227 [10:16] <CubeTheThird> 👍
#228 [10:16] <joae> Thank you so much man
#229 [10:16] <CubeTheThird> no problem :3
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#232 [10:24] * acarty [webchat@47.196.96.195] has joined #minecrafthelp
#233 [10:26] <acarty> Hi i have a problem. I just recently recovered and account from 2013 and updated my username and password so i can remember it. well i can log into mojang just fine but not the minecraft website or on the minecraft launcher. what should i do?
#234 [10:26] <CubeTheThird> acarty, have you used any Alt tools or unofficial launchers?
#235 [10:27] <acarty> i may have but i cant really remember
#236 [10:27] <acarty> is it computer specific
#237 [10:28] <acarty> like would it have to be on this current computer
#238 [10:28] <CubeTheThird> acarty, it is normally yes
#239 [10:29] <acarty> im not too sure but i might have a couple years ago when i couldnt access my accounts
#240 [10:29] <CubeTheThird> ??> acarty win/hosts
#241 [10:29] <Mightyena> acarty: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#242 [10:29] <Mightyena> acarty: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#243 [10:32] <acarty> https://paste.ubuntu.com/p/fBnTCwvdx2/
#244 [10:33] <CubeTheThird> acarty, remove the lines in it that have mojang in it, and save the file
#245 [10:34] <acarty> the 2 at the bottom where its mojang.com
#246 [10:34] <CubeTheThird> yes. remove those lines
#247 [10:34] <acarty> what do i save the file name as
#248 [10:36] <acarty> ?
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#255 [10:43] * ineedhelps [webchat@71-218-21-118.hlrn.qwest.net] has joined #minecrafthelp
#256 [10:45] <ineedhelps> When i try to load up my LAN world on my friends computer it gives me an error message saying io.netty.channel.Abstractchannel$AnnotatedconnectException: Connection timed out: no further information. How do i fix this?
#257 [10:46] <CubeTheThird> ineedhelps, sorry.. who is hosting the world, and who is getting the message?
#258 [10:46] <ineedhelps> i am on my computer and my friend is getting the message on their laptop
#259 [10:46] <CubeTheThird> ineedhelps, are you both using Windows?
#260 [10:46] <ineedhelps> Yes we both are
#261 [10:47] <CubeTheThird> ineedhelps, ok first we'll have to make sure your firewalls aren't blocking java
#262 [10:47] <ineedhelps> Okay how do i do this?
#263 [10:47] <CubeTheThird> ineedhelps, in the start menu, enter: allow a program through the firewall
#264 [10:48] <CubeTheThird> ineedhelps, that menu should give a list of programs. You need to make sure Java is allowed through the firewall, for private and public networks
#265 [10:48] <ineedhelps> alrighty give me a second please
#266 [10:48] <CubeTheThird> 👍
#267 [10:49] <ineedhelps> alright java is allowed private and public
#268 [10:49] <CubeTheThird> ineedhelps, make sure you both do this
#269 [10:49] <ineedhelps> okay
#270 [10:49] <CubeTheThird> ineedhelps, after that, close and re-open the game and try again
#271 [10:51] <ineedhelps> okay let me try
#272 [10:52] <ineedhelps> It might take a minute my friends computer is slow
#273 [10:53] <CubeTheThird> sure no problem
#274 [10:55] <ineedhelps> it had the same error message
#275 [10:55] <CubeTheThird> ineedhelps, ok. Do either of you have anti-virus ?
#276 [10:55] <ineedhelps> how would i check if i do?
#277 [10:55] <CubeTheThird> ??> ineedhelps tools/hjtfork
#278 [10:55] <Mightyena> ineedhelps: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#279 [10:55] <Mightyena> ineedhelps: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#280 [10:58] <CubeTheThird> brb
#281 [11:01] * ineedhelps [webchat@71-218-21-118.hlrn.qwest.net] has joined #minecrafthelp
#282 [11:01] <ineedhelps> im sorry for some reason it wouldnt let me type
#283 [11:01] <ineedhelps> so i had to reload
#284 [11:02] <ineedhelps> we got on thank you so much everyone!!!!
#285 [11:02] <ineedhelps> i dont know where cube went but you fixed it thank you!
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#287 [11:15] * Kampiaxt10066 [webchat@pD9E502CB.dip0.t-ipconnect.de] has joined #minecrafthelp
#288 [11:15] <Kampiaxt10066> hello?
#289 [11:17] <CubeTheThird> hello Kampiaxt10066
#290 [11:17] <Kampiaxt10066> when i go on minecraft.net and i want to log in then nothing happened. i smash the log in button but nothing happened on minecraft.net. I have buy this account today but why i cant play
#291 [11:17] <CubeTheThird> Kampiaxt10066, have you used any Alt tools or unofficial launchers?
#292 [11:17] <Kampiaxt10066> i download the original launcher today
#293 [11:17] <CubeTheThird> Kampiaxt10066, are you using a VPN/Proxy?
#294 [11:18] <Kampiaxt10066> i think no :D idk
#295 [11:18] <CubeTheThird> ??> Kampiaxt10066 tools/hjtfork
#296 [11:18] <Mightyena> Kampiaxt10066: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#297 [11:18] <Mightyena> Kampiaxt10066: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#298 [11:18] <Kampiaxt10066> okey
#299 [11:20] <Kampiaxt10066> i do
#300 [11:21] <CubeTheThird> Kampiaxt10066, give the URL to your paste here
#301 [11:21] <Kampiaxt10066> https://paste.ubuntu.com/p/CQyGFXwZZD/
#302 [11:22] <CubeTheThird> Kampiaxt10066, ok we need to fix your hosts file
#303 [11:22] <CubeTheThird> ??> Kampiaxt10066 win/hosts/edit
#304 [11:22] <Mightyena> Kampiaxt10066: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#305 [11:22] <Mightyena> Kampiaxt10066: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#306 [11:24] <Kampiaxt10066> how i find this Enter %SystemRoot%\System32\drivers\etc\hosts
#307 [11:25] <CubeTheThird> Kampiaxt10066, follow ALL the instructions. You must do that in notepad
#308 [11:26] <Kampiaxt10066> i found it
#309 [11:26] <Kampiaxt10066> and now?
#310 [11:27] <CubeTheThird> Kampiaxt10066, in that file, remove the lines that have mojang in it
#311 [11:27] <Kampiaxt10066> okey
#312 [11:29] <Kampiaxt10066> okey now?
#313 [11:30] <CubeTheThird> Kampiaxt10066, after you save the file, try logging in again
#314 [11:30] <Kampiaxt10066> okey i try
#315 [11:32] <Kampiaxt10066> i safe the file as a txt is it right?
#316 [11:33] <CubeTheThird> Kampiaxt10066, no. You must replace the original. If it asks to save a txt file, you did not open Notepad as administrator
#317 [11:34] <Kampiaxt10066> do you mean notepad++?
#318 [11:34] <Kampiaxt10066> or the normal editor
#319 [11:35] <CubeTheThird> Kampiaxt10066, any text editor works
#320 [11:37] <Kampiaxt10066> there come its read-only
#321 [11:37] <CubeTheThird> Kampiaxt10066, you have to open it as administrator
#322 [11:37] <Kampiaxt10066> but i run as administrator
#323 [11:37] <CubeTheThird> oh really?
#324 [11:38] <Kampiaxt10066> yes
#325 [11:38] <CubeTheThird> Kampiaxt10066, hmm, I wonder if something else is actively using it. Are you able to delete the hosts file completely?
#326 [11:39] <Kampiaxt10066> i got it wait i try to log in
#327 [11:40] <Kampiaxt10066> YES
#328 [11:40] <Kampiaxt10066> its working
#329 [11:40] <Kampiaxt10066> thank you so much
#330 [11:40] <CubeTheThird> no problem :3
#331 [11:40] <Kampiaxt10066> :D
#332 [11:40] <Kampiaxt10066> bye. have a good day :D
#333 [11:40] <CubeTheThird> you too
#334 [11:47] * jhesi [webchat@173-19-94-132.client.mchsi.com] has joined #minecrafthelp
#335 [11:48] <jhesi> im trying to get java edition. My account was charged twice and it will only let me play the demo
#336 [11:48] <CubeTheThird> jhesi, did you managed to register a username?
#337 [11:49] <jhesi> my username is jhesi. The email I used is jacobhesington@yahoo.com
#338 [11:50] <CubeTheThird> jhesi, as far as I can tell that username was registered 5 years ago
#339 [11:50] <CubeTheThird> jhesi, can you login to account.mojang.com/me
#340 [11:51] <jhesi> yes
#341 [11:52] <CubeTheThird> jhesi, do you see "Minecraft" listed under "My Games" with a username?
#342 [11:53] <jhesi> I see "games" but not "my games"
#343 [11:53] <CubeTheThird> jhesi, then the purchase was not successful
#344 [11:53] <jhesi> okay, but my account was charged twice
#345 [11:53] <CubeTheThird> jhesi, if you were charged, it means a hold was put on the money while the payment was being processed. Since it failed, you'll have to wait some time for the hold to be released and returned to you
#346 [11:54] <CubeTheThird> jhesi, you can contact your bank/credit card company to try and speed it up
#347 [11:54] <jhesi> okay thank you for your help
#348 [11:54] <CubeTheThird> 👍
#349 [12:22] * hgi95 [webchat@154.56.191.92.dynamic.jazztel.es] has joined #minecrafthelp
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#355 [13:16] * beckiey [webchat@cpc1-cosh21-2-0-cust846.6-1.cable.virginm.net] has joined #minecrafthelp
#356 [13:16] <beckiey> Hi - I'm on version 1.15.2 and stuck on the Mojang loading screen
#357 [13:16] <beckiey> Uninstalled and reinstalled
#358 [13:16] <beckiey> Updated java
#359 [13:17] <beckiey> but still not working
#360 [13:17] <CubeTheThird> beckiey, let's do a malware scan
#361 [13:17] <CubeTheThird> ??> beckiey av/adwcleaner
#362 [13:17] <Mightyena> beckiey: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#363 [13:17] <Mightyena> beckiey: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#364 [13:20] <beckiey> ok trying
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#366 [13:39] * bildramer [~bildramer@p548a963b.dip0.t-ipconnect.de] has joined #minecrafthelp
#367 [13:40] * Me9 [webchat@HSI-KBW-078-043-110-013.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#368 [13:40] <Me9> Does anybody know how big their support Backlog is? Im getting tired waiting for help for a paid product...
#369 [13:41] <CubeTheThird> Me9, it's very big right now
#370 [13:41] <CubeTheThird> Me9, what happens when the world goes into quarantine
#371 [13:41] <Me9> Seems like it is like that since more then a year
#372 [13:42] <CubeTheThird> Me9, there have been a few peaks over the past year, particularly with the sudden rise in popularity of the game about a year ago, and at christmas
#373 [13:43] <Me9> Is there any estimation how long they need to respond? I mean it cant be truth waiting like 2 months for a support response.
#374 [13:43] <CubeTheThird> Me9, that's definitely possible. We have no estimates at this time
#375 [13:43] * bildramer [~bildramer@p548a963b.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#376 [13:47] <Me9> But why they dont publish the actual backlog? Its frustrating not to know where they actually working at...
#377 [13:48] <CubeTheThird> Me9, the problem is that they changed how they process tickets. Depending on the type of request you submit, it may affect how long it will take to wait
#378 [13:49] * bildramer [~bildramer@p200300cf3716d800f3f9cfcf8c7a59b1.dip0.t-ipconnect.de] has joined #minecrafthelp
#379 [13:49] <Me9> Yea but why they cant publish the backlog of each of that categories. If they set any kind of prio they know when people can expect an answer (+-1 to 2 weeks). I have account issues and cant log in. All i want is that they reset the account to the first email adress it was at ^^ simple thing to do in my opinion. Other companys do that daily.
#380 [13:50] * steveman [webchat@ip-37-201-7-200.hsi13.unitymediagroup.de] has joined #minecrafthelp
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#382 [13:52] <CubeTheThird> Me9, right, and I get that. I don't know why they don't publish that info, though I can't say that's very common for companies to do. Please keep in mind that you're talking about the most popular and actively played game in the world right now. They probably get thousands of requests a day, and while a request may take 5 minutes to do, it adds up quickly
#383 [13:52] <CubeTheThird> Me9, what kind of login issues are you having?
#384 [14:01] <Me9> Sure maybe thats not common, but that companys have actual working support. Mojang has the worst customer support I've encountered in my whole life. If a company have a backlog of serveral months its not fair to let the customer wait with "we answer the tickets as fast as we can". Theres just no information and that is so damn annoying.
#385 [14:01] <Me9> Year i know we are speaking about the most popular and actively played game, but if the response time is that long you just have not enough people. Thats a staff problem. But as long money comes in nobody cares about customer support. May sound harsh but that is what i think. It frustrates some people so much that they just buy the game again... Th
#386 [14:01] <Me9> ats pretty sad.
#387 [14:01] <Me9> To my issue: I've played mincraft since 2012 and just stopped i guess in 2014. About 7 weeks ago i wanted to play again and tried to log in -> Doesent work. Thought "aaaaah i need to migrate my account to that mojang account" -> dont work "Account is already migrated". So that wasn't me. Name was changed in 2018 so i guess somebody bought it ^^
#388 [14:01] <Me9> don't know in which data leackage that details gone public but nevermind.
#389 [14:01] <Me9> So i put up a ticket which all detail: Paypal transaction codes. EMail adresses. Day of purchase and so on. and here I am. Playing the waiting game. I guess for another 5 months if i read the stuff on the internet.
#390 [14:03] <CubeTheThird> Me9, well it sounds like you've done your research, and did everything right. Just to be sure, did you get the automated response email when submitting the request?
#391 [14:04] * Ramen [webchat@c-71-201-90-164.hsd1.il.comcast.net] has joined #minecrafthelp
#392 [14:05] <Ramen> Hello
#393 [14:05] <Me9> Yeah spent a little time researching the issue. Well i got multiple. All of the same. All telling me to send the paypal codei putted in the original form. So i send it again. After the 3. there was no automated answer anymore.
#394 [14:06] <Me9> So im actually not knowing if the ticket is there open or the computer just gave up. I send the code paypal digged out for me (cause the transaction is older then 7 years)
#395 [14:06] <Me9> more i cant do
#396 [14:07] <CubeTheThird> Me9, sounds like you've got all your bases covered. Just wait it out I'm afraid
#397 [14:07] <CubeTheThird> hello Ramen
#398 [14:07] <Ramen> On minecraft bed rock edition on ps4 every time i try to click "sign in to your microsoft account" it gives an error messege
#399 [14:08] <Ramen> I really want some help
#400 [14:08] <CubeTheThird> Ramen, you might have to contact Microsoft support about that, though I'm not too sure. We mainly do java edition support here, but you can try out on our discord: https://discord.gg/58Sxm23
#401 [14:08] <Ramen> Its been happening for alot of people
#402 [14:08] <Ramen> Ok
#403 [14:09] * Ramen [webchat@c-71-201-90-164.hsd1.il.comcast.net] has quit. (Client Quit)
#404 [14:11] <Me9> well then it looks like I need to keep playing the waiting game ^^
#405 [14:12] <Me9> anyways cheers for you response. Have a nice weekend. Stay safe ;)
#406 [14:12] <CubeTheThird> you too~
#407 [14:12] * Me9 [webchat@HSI-KBW-078-043-110-013.hsi4.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#408 [14:16] * Stew [webchat@cpc92598-watf11-2-0-cust393.15-2.cable.virginm.net] has joined #minecrafthelp
#409 [14:17] <Stew> Hey, Im currently getting this error message when trying to load up my game:
#410 [14:17] <Stew> Path: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#411 [14:17] <Stew> Exists: Nonexisten
#412 [14:17] <CubeTheThird> Stew, can you open C:\Program Files (x86)\Minecraft Launcher
#413 [14:18] <Stew> Yes
#414 [14:18] <CubeTheThird> Stew, is there a runtime folder there?
#415 [14:18] <Stew> Yes
#416 [14:18] <CubeTheThird> Stew, ok, delete the runtime folder, then try again
#417 [14:19] <Stew> Okay, one sec
#418 [14:20] <Stew> Its updating and its worked! Thank you!
#419 [15:25] * MJJ [webchat@d14-69-253-244.try.wideopenwest.com] has joined #minecrafthelp
#420 [15:26] <MJJ> I am having trouble logging into my microsoft account on a nintendo switch lite. It doesn't ask for a login, but instead directs me to a website for a free account. Is anyone else having this issue?
#421 [15:33] <CubeTheThird> MJJ, not really sure, since we mainly do Java edition support here. You can try asking in our community discord: https://discord.gg/58Sxm23
#422 [15:33] * MJJ [webchat@d14-69-253-244.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#423 [15:40] * Christyanity [webchat@99-53-199-84.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#424 [15:43] <Christyanity> I know I own Minecraft Java Edition, I was literally just playing it like a month ago. I built a new pc and I am now trying to get Minecraft on it, but it says that I can only play the demo version of Java. But, on another page, it says that I do own the full game, and that I can play the full game, yet I still can't.
#425 [15:44] <CubeTheThird> Christyanity, are you talking about on account.mojang.com/me ?
#426 [15:44] <CubeTheThird> Christyanity, you can download the game from https://minecraft.net/download
#427 [15:46] <Christyanity> It will only let me download the free trial
#428 [15:47] <Christyanity> I have tried all of the other solutions that were found in the minecraft help forums
#429 [15:48] <CubeTheThird> Christyanity, there isn't a separate download for the demo and the full game. If it says demo, it means you're logging in with the wrong email address
#430 [15:51] <Christyanity> I am fairly certain that this is the correct email, but I can check
#431 [15:52] <CubeTheThird> Christyanity, the correct email will also show your minecraft username on account.mojang.com/me
#432 [15:56] <Christyanity> where would it say it
#433 [15:57] <Christyanity> can i put screenshots in here?
#434 [15:58] <CubeTheThird> Christyanity, looks like this https://i.imgur.com/ySNIi0V.png
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#437 [16:03] <Christyanity> there are no other accounts that ive used for minecraft and this one has emails all the way back from 2012
#438 [16:03] <Christyanity> im going to have to be afk for a minute
#439 [16:05] <Christyanity> im back, but like i said, I have emails from Mojang dating back to 2012
#440 [16:10] * vimbt [webchat@cpe-76-88-84-237.san.res.rr.com] has joined #minecrafthelp
#441 [16:12] <vimbt> I put in my correct login details but when i click the login button i do the bot confirmation thing then it takes me back to login page. I then hit log in but it does nothing
#442 [16:12] <vimbt> I put in my correct login details but when i click the login button i do the bot confirmation thing then it takes me back to login page. I then hit log in but it does nothing
#443 [16:12] * vimbt [webchat@cpe-76-88-84-237.san.res.rr.com] has left #minecrafthelp
#444 [16:14] <Christyanity> so, is there nothing to assist me
#445 [16:15] <Christyanity> Nothing else*
#446 [16:22] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
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#449 [16:25] <Rynbmt> my minecraft acc Rybmt was hacked my name was chaged to DankerThanMemes how can i get beack in
#450 [16:26] * Rynbmt [webchat@94.0.198.74] has quit. (Client Quit)
#451 [16:59] * wdwadwa [webchat@107-204-218-29.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#452 [16:59] <wdwadwa> i saw a cape and i want to get one
#453 [17:00] <wdwadwa> how do u get cape
#454 [17:01] <wdwadwa> am sad
#455 [17:01] <wdwadwa> username vampiar
#456 [17:01] <wdwadwa> please halp
#457 [17:01] <wdwadwa> want cape look cool
#458 [17:01] <wdwadwa> :(
#459 [17:02] <wdwadwa> goodbye fren
#460 [17:02] * wdwadwa [webchat@107-204-218-29.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#461 [17:07] * Oxy [webchat@c-98-208-76-188.hsd1.ca.comcast.net] has joined #minecrafthelp
#462 [17:08] <Oxy> Why can't I login to my minecraft account on my home connection anymore been like this for a day now
#463 [17:10] * Oxy [webchat@c-98-208-76-188.hsd1.ca.comcast.net] has quit. (Client Quit)
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#467 [18:23] * Hivid [webchat@134.41.149.192] has joined #minecrafthelp
#468 [18:24] <Hivid> Hello! I am trying to recover my account password and I seem to be in an endless loop
#469 [18:32] * RonaldPluton [webchat@189.62.159.226] has joined #minecrafthelp
#470 [18:34] <RonaldPluton> the game does not install
#471 [18:34] <RonaldPluton> the game does not install
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#475 [18:39] <Braianraba> Hello, my issue is that when i request a new passoword i dont receive anything, i looked at spam mail and no too. So i want to change my passoword. Please help me
#476 [18:39] <Braianraba> Hello, my issue is that when i request a new passoword i dont receive anything, i looked at spam mail and no too. So i want to change my passoword. Please help me
#477 [19:11] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
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#480 [20:07] <MasterChasey> Hey, I'm stuck on the Mojang screen with out any mods on
#481 [20:09] * MasterChasey [webchat@cpe-76-173-210-154.hawaii.res.rr.com] has quit. (Client Quit)
#482 [20:21] * CuzImKing [webchat@51.39.143.222] has joined #minecrafthelp
#483 [20:21] <CuzImKing> Hi
#484 [20:22] <CuzImKing> I have problem
#485 [20:22] <CuzImKing> i can't sign in
#486 [20:22] * Braianraba [webchat@149.91.180.151] has joined #minecrafthelp
#487 [20:22] * Braianraba [webchat@149.91.180.151] has quit. (Client Quit)
#488 [20:22] <CuzImKing> hu
#489 [20:22] <CuzImKing> hello
#490 [20:23] <CuzImKing> any one here ?
#491 [20:23] <CuzImKing> #minecrafthelp
#492 [20:25] * CuzImKing [webchat@51.39.143.222] has quit. (Client Quit)
#493 [20:26] * ahmed [webchat@51.39.143.222] has joined #minecrafthelp
#494 [20:27] <ahmed> I do not receive a password reset message
#495 [20:28] <ahmed> reset password
#496 [20:28] <ahmed> bot
#497 [20:28] <ahmed> meow
#498 [20:28] <ahmed> hello
#499 [20:28] <ahmed> can you help me
#500 [20:28] <ahmed> ?
#501 [20:29] <ahmed> i'm waiting
#502 [21:14] * Bungy [webchat@cpe-24-160-19-40.sw.res.rr.com] has joined #minecrafthelp
#503 [21:14] <Bungy> Hello?
#504 [21:15] * Bungy [webchat@cpe-24-160-19-40.sw.res.rr.com] has quit. (Client Quit)
#505 [21:25] * Chris [webchat@135.0.102.78] has joined #minecrafthelp
#506 [21:26] <Chris> Hi, my girlfriend and I are trying to play minecraft together, I have a Mac and she has a pc, she can join my games over lan but I cant join hers
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#508 [21:37] * becca [webchat@c-73-220-67-26.hsd1.ca.comcast.net] has joined #minecrafthelp
#509 [21:38] <becca> hi! I need help logging into my account. I have an old email that I can't get into and I forgot one of the security questions, and I'm not sure what to do.
#510 [21:40] * becca [webchat@c-73-220-67-26.hsd1.ca.comcast.net] has quit. (Client Quit)
#511 [21:52] * Andy [webchat@pool-72-74-45-184.bstnma.fios.verizon.net] has joined #minecrafthelp
#512 [21:52] <Andy> hi i dont rememeber my minecraft username and now it uses mojang and i dont remeber my usename and am trying to figure it out
#513 [22:23] * danebarnett [webchat@ip68-12-136-130.ok.ok.cox.net] has joined #minecrafthelp
#514 [22:24] <danebarnett> i cannot log in to minecraft .net to buy the game
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#516 [22:39] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
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#519 [22:42] * VictorMaveric [webchat@179.162.8.160] has joined #minecrafthelp
#520 [22:42] <VictorMaveric> Hi
#521 [22:43] * CupcakeTwist [webchat@69-92-118-144.cpe.sparklight.net] has joined #minecrafthelp
#522 [22:43] <VictorMaveric> My account is not connecting, in mojang account i can logging but in minecraft.net and the laucher I can't logging
#523 [22:44] <VictorMaveric> I have change my email and password
#524 [22:44] <VictorMaveric> and still nothing
#525 [22:46] <CupcakeTwist> The email I used to create the minecraft account was deleted and I want to transfer to a new email, but any verification emails sent I can't get to since the email was deleted.
#526 [22:47] * CupcakeTwist [webchat@69-92-118-144.cpe.sparklight.net] has quit. (Client Quit)
#527 [22:58] * clara [webchat@pool-108-46-173-137.nycmny.fios.verizon.net] has joined #minecrafthelp
#528 [22:59] * clara is now known as Guest29019
#529 [22:59] <Guest29019> hello, minecraft is not letting me log in. it doesn't give me any error messages. i just click "log in" and nothing happens
#530 [23:09] * lolitsnol99 [webchat@220.238.92.194] has joined #minecrafthelp
#531 [23:10] <lolitsnol99> hi, i cannot access my account
#532 [23:11] <lolitsnol99> i try to reset my password and it worked but when i logged in it said i only had the demo even though i had bought the full game
#533 [23:23] * GreyVulpine [~ident@c-73-145-7-72.hsd1.mi.comcast.net] has joined #minecrafthelp
#534 [23:33] * Guest29019 [webchat@pool-108-46-173-137.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#535 [23:38] * Jonathon [webchat@123-243-166-226.tpgi.com.au] has joined #minecrafthelp
#536 [23:41] <Jonathon> Hi my Nephew can't log into minecraft.net. Each time he enters the email address + password and presses the login button, nothing happens.
#537 [23:41] <Jonathon> What should happen is a verify popup should appear asking to select all the lights etc. This verify doesn't appear for him using chrome, firefox or edge. Any thoughts?
#538 [23:45] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Ping timeout: 189 seconds)