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#6 [01:13] <bob> Why does my minecraft freeze right before it loads on the mojang loading screen
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#13 [03:04] <Fxnal> hello
#14 [03:04] <Fxnal> i need help
#15 [03:05] <Fxnal> with my name
#16 [03:45] <Fxnal> Anyone?
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#21 [05:09] <VictorMaveric> I CANT LOGGIN IN MINECRAFT
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#23 [06:47] * super_h [webchat@pa49-181-206-57.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#24 [06:48] <super_h> im unable to log into the minecraft launcher yet have no issues loging into the website
#25 [07:25] * ATL [webchat@ip72-209-218-57.dc.dc.cox.net] has joined #minecrafthelp
#26 [07:29] <ATL> Hey, Me and my Cousin have a game together, he no longer wants to play but since he created the world i have to have him online for me to play in that world. I wanted to know if there was a way where he could give me the world and i could download it as one of mine, i play on the Xbox One X, If i could receive some answers that would be great, than
#27 [07:29] <ATL> ks.
#28 [07:58] * Zephyrs [webchat@86.99.182.71] has joined #minecrafthelp
#29 [07:58] <Zephyrs> I want a request for the subreddit of minecraft
#30 [08:02] <Greymagic27> Zephyrs Hey. What exactly is the issue?
#31 [08:03] <Zephyrs> you see , my post has 22k likes in the subreddit rn, and some people dont believe that I made it
#32 [08:03] <Greymagic27> That's nothing we can help with here. This is a chat room for support with Minecraft :P
#33 [08:03] <Zephyrs> ohh is there a way I could contact them
#34 [08:04] <Greymagic27> There's the modmail feature, but that may be misuse since you're not reporting anyone.
#35 [08:04] <Zephyrs> ohh
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#41 [11:15] * Fxnal [webchat@c-73-158-84-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#42 [11:15] <Fxnal> Hello
#43 [11:15] <Fxnal> I need help with my name
#44 [11:15] <Greymagic27> What's the issue?
#45 [11:16] <Fxnal> So I was about to change my name right? But for some reason, it says the name is unavailable
#46 [11:16] <Fxnal> but
#47 [11:16] * caleb [webchat@c-24-15-83-94.hsd1.il.comcast.net] has joined #minecrafthelp
#48 [11:16] <Fxnal> I went on namemc and it was availalbe
#49 [11:16] <Fxnal> available
#50 [11:16] <Greymagic27> Can you PM me the name? /msg Greymagic27
#51 [11:16] * caleb [webchat@c-24-15-83-94.hsd1.il.comcast.net] has quit. (Client Quit)
#52 [11:17] <Fxnal> I msged it
#53 [11:17] <Fxnal> I don't know if you got it
#54 [11:17] <Fxnal> how do I know you got it
#55 [11:17] <Greymagic27> Thanks. Is your current name related to it at all?
#56 [11:17] <Greymagic27> I got it, don't worry :P
#57 [11:17] <Fxnal> No
#58 [11:17] <Fxnal> I was about to change it today
#59 [11:17] <Fxnal> My name right now is Fxnal
#60 [11:17] <Fxnal> Ign
#61 [11:17] <Greymagic27> If you can't use the IGN, I assume Mojang have blocked it for some reason. There's nothing I can do I'm afraid.
#62 [11:17] <Fxnal> Fudge ok
#63 [11:18] <Fxnal> Thank you
#64 [11:18] <Greymagic27> No problem :)
#65 [11:18] <Greymagic27> Enjoy the rest of your day!
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#70 [12:13] <Hotpockets4Lyfe> i cannot get my minecraft launcher to launch (windows java)
#71 [12:30] * My_Car [webchat@97e4ab99.skybroadband.com] has joined #minecrafthelp
#72 [12:32] <My_Car> Hi! My Minecraft Java account won't open realms... It won't open "Minecraft realms", instead it says that it's an invalid session. I have restarted both the program and my Mac multiple times, but still the same message
#73 [12:32] <My_Car> I did change my username recently, would that be the issue? Thank you.
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#75 [12:38] * hjhj [webchat@host86-138-81-204.range86-138.btcentralplus.com] has joined #minecrafthelp
#76 [12:38] <hjhj> ji
#77 [12:38] <hjhj> hi
#78 [12:38] <hjhj> jew
#79 [12:38] <hjhj> j e w
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#86 [13:21] * szymon [webchat@arh140.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#87 [13:23] <szymon> I cannot login to my minecrft account, but on other computer I can do that. What might by be the problem?
#88 [13:25] * szymon [webchat@arh140.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#89 [13:28] * szyon [webchat@arh140.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#90 [13:29] <szyon> I cannot login to my minecraft account using launcher or website but on other comuter I was able to do that. What might be a problem?
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#94 [14:18] * hshoom9 [webchat@213.166.132.254] has joined #minecrafthelp
#95 [14:21] <hshoom9> l pay minecraft and i don't reserve an Emil or refund
#96 [14:22] * nbm [~nbm@2001:19f0:5:28d5:f451:ff02:ecfc:874c] has joined #minecrafthelp
#97 [14:23] <hshoom9> when
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#100 [14:51] <redom> i pay minecraft and i don't receive an emil or refund
#101 [14:58] * hibob12345 [webchat@45.56.160.45] has joined #minecrafthelp
#102 [14:58] <hibob12345> hello i am unable to run minecraft in my computer am i able to get a refund
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#104 [15:13] * owencooley [webchat@c-73-195-111-206.hsd1.nj.comcast.net] has joined #minecrafthelp
#105 [15:14] <owencooley> Hello, I need help getting my minecraft to launch. I can open my launcher fine, but whenever I click play nothing happens, and when I click play a second time it gives me a message that says game is already running, with an option to start anyways, and when I click start anyways the game crashes.
#106 [15:26] <redom> maybe it is from java
#107 [15:31] <owencooley> it could be, but ive tried to uninstall and reinstall java
#108 [15:32] <owencooley> Also i'm not sure whats supposed to happen when you open the java app, but when I try to open it on my computer it says access denied. I've tried multiple times to uninstall and reinstall it
#109 [15:45] * Hugo [webchat@pc-2-218-160-190.cm.vtr.net] has joined #minecrafthelp
#110 [15:46] <Hugo> I reinstalled OS and I can`t recover minecraft
#111 [15:46] <Hugo> how can i recover it?
#112 [15:48] <Hugo> hello
#113 [15:48] <redom> i pay minecraft and i dont receive emil or refund
#114 [15:54] <redom> can any one help my
#115 [16:08] <redom> hello
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#117 [16:28] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#118 [16:28] <iiAmxzing> Hey there, one of my friends are having trouble trying to load minecraft.
#119 [16:29] <iiAmxzing> He says that when he tries to join a game, it takes never loads up.
#120 [17:08] * Emmy [webchat@108-252-118-6.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#121 [17:09] <Emmy> email associated with account is not accessible any longer so i cannot reset.
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#123 [17:28] * jfkw [webchat@76-14-199-172.or.wavecable.com] has joined #minecrafthelp
#124 [17:34] <jfkw> Since updates in early May (currently at 1.15.2, snapshot 20w19a) my Minecraft Java Edition on Linux has been unable to connect to any servers. Previously connections to Hypixel, etc. worked perfectly. Now for all servers the error message is "Failed to connect to the server. You must be using Minecraft 1.8-1.15 to play on Hypixel" If it were only
#125 [17:34] <jfkw> Hypixel I would ask there, but every other server gives a variation on the same, e.g. "Outdated server! I'm still on {0}". No related reports on Hypixel forums, so I think it must be a problem with my installation.
#126 [17:42] * kawaiifox91 [webchat@cpe-104-174-156-94.socal.res.rr.com] has joined #minecrafthelp
#127 [17:43] <kawaiifox91> i have a question when i play minecraft it glitches out and it will exit out
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#130 [18:20] * Nelson [webchat@cpe-172-113-57-51.socal.res.rr.com] has joined #minecrafthelp
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#132 [18:21] <Nelson> Hi, I want to access old Mojang account but i only have the email, do not remember username. I only have a purchase confirmation email from Mojang from 2012
#133 [18:23] * imdolcezza [webchat@c-73-231-47-209.hsd1.ca.comcast.net] has joined #minecrafthelp
#134 [18:23] <Nelson> the support FAQs do not help with this problem
#135 [18:24] <imdolcezza> hey, im trying to download mc java edition but everytime I try it says an error has occurred, ive tried different browsers and different cards
#136 [18:27] <CubeTheThird> imdolcezza, what's the error message exactly?
#137 [18:28] <CubeTheThird> Nelson, if you didn't migrate your old account to a Mojang account, you'll have to contact Mojang support with help to restore it
#138 [18:28] <CubeTheThird> ??> Nelson mojang/email
#139 [18:28] <Mightyena> Nelson: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#140 [18:28] <Mightyena> Nelson: Note: Do NOT send more than one at a time.
#141 [18:30] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has joined #minecrafthelp
#142 [18:31] <imdolcezza> It keeps saying "An error has occurred while placing order, please verify credit card info and try again"
#143 [18:32] <CubeTheThird> imdolcezza, gotcha. You've got a few options here. Besides trying out different browsers and devices, you can try purchasing a gift-code for the game off of Amazon, Walmart (online) or a few other online retailers
#144 [18:34] <imdolcezza> ok, ill try that, thank you!
#145 [18:39] * bug [webchat@69.73.110.45] has joined #minecrafthelp
#146 [18:39] <bug> how do I find the email I used to log in?
#147 [18:40] <CubeTheThird> bug, you can try doing password resets on account.mojang.com/me
#148 [18:40] <CubeTheThird> bug, if you don't receive password reset emails, you have to contact Mojang support
#149 [18:44] <bug> we have the username but not the email
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#153 [19:31] * scottjohn123 [webchat@c-73-224-198-88.hsd1.ga.comcast.net] has joined #minecrafthelp
#154 [19:32] <scottjohn123> hello, minecraft on my PC keeps crashing whenever i try to play, and i dont know why. i have the crash report ready to send .
#155 [19:33] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#156 [19:35] <CubeTheThird> scottjohn123, your whole pc, as in a blue screen?
#157 [19:35] <CubeTheThird> scottjohn123, or do you just mean the game is crashing?
#158 [19:36] <scottjohn123> just the game.
#159 [19:36] <CubeTheThird> scottjohn123, cool. Copy the crash report onto http://paste.ubuntu.com and give the URL here.
#160 [19:37] * Nelson [webchat@cpe-172-113-57-51.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#161 [19:51] * Kahmagee [webchat@65.129.140.245] has joined #minecrafthelp
#162 [19:52] <Kahmagee> Purchased game this morning, been trouble shooting all day, reading all threads and nothing is working, getting error messages. Tried about 40 times and really frustrated that I purchased a game and can't even download it.
#163 [19:52] <CubeTheThird> Kahmagee, what error messages?
#164 [19:53] <Kahmagee> Its the Runtime Environment message with the EXE download and the Unable to update launcher error message with the msi
#165 [19:53] <Kahmagee> I disabled all my AV and firewall
#166 [19:53] <CubeTheThird> Kahmagee, how much disk space do you have?
#167 [19:53] <Kahmagee> I have no programs installed that could be conflicting (off of the list I saw)
#168 [19:54] <Kahmagee> 86 G free
#169 [19:55] <Kahmagee> I have i7
#170 [19:55] <CubeTheThird> Kahmagee, ok. Can you open C:\Program Files (x86)\Minecraft Launcher
#171 [19:55] <Kahmagee> yes
#172 [19:55] <Kahmagee> I also did the "repair"
#173 [19:55] <CubeTheThird> Kahmagee, what do you see in that folder?
#174 [19:56] <Kahmagee> Game folder - Empty
#175 [19:56] <Kahmagee> and the Minecraft launcher
#176 [19:56] <CubeTheThird> Kahmagee, that's it? Ok
#177 [19:56] <Kahmagee> 1/23/20 date
#178 [19:56] <Kahmagee> yep It has never been on this laptop before
#179 [19:56] <Kahmagee> I tried to download the demo version, but it won't let me
#180 [19:56] <CubeTheThird> Kahmagee, ok. Let's do a scan to see if there's anything possibly conflicting
#181 [19:56] <CubeTheThird> ??> Kahmagee tools/hjtfork
#182 [19:56] <Mightyena> Kahmagee: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#183 [19:56] <Mightyena> Kahmagee: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#184 [19:57] <Kahmagee> I'm working on two different laptops, give me a second
#185 [19:57] <CubeTheThird> 👍
#186 [20:00] <Kahmagee> Did I do that right?
#187 [20:00] <CubeTheThird> ? you need to give the link here
#188 [20:01] <Kahmagee> ah ok I tried to do it from the other laptop
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#190 [20:02] <Kahmagee> Ok done
#191 [20:02] <CubeTheThird> still need a link please :p
#192 [20:02] <Kahmagee> https://paste.ubuntu.com/p/bh4rB6c3Cg/
#193 [20:02] <CubeTheThird> Kahmagee, ok one moment
#194 [20:03] <Kahmagee> Sorry I thought you had magical powers to see it once I hit the paste ;)
#195 [20:03] <CubeTheThird> hahaha nope
#196 [20:03] <CubeTheThird> Kahmagee, hmm well you're right I don't see anything in your report that would be blocking it. Let's try changing your DNS server
#197 [20:04] <CubeTheThird> ??> Kahmagee net/dns/public
#198 [20:04] <Mightyena> Kahmagee: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#199 [20:04] <Mightyena> Kahmagee: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
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#202 [20:09] <Kahmagee> Working on it...thanks for being patient
#203 [20:13] <Kahmagee> I think I changed it...
#204 [20:13] <CubeTheThird> ??> Kahmagee win/dns
#205 [20:13] <Mightyena> Kahmagee: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#206 [20:13] <Kahmagee> Do I just uninstall and download again
#207 [20:14] <CubeTheThird> just download again
#208 [20:14] <Kahmagee> Said Successfully flushed
#209 [20:14] <CubeTheThird> ok cool. Try downloading again
#210 [20:18] * beel [webchat@c-73-45-140-112.hsd1.il.comcast.net] has joined #minecrafthelp
#211 [20:19] <Kahmagee> Still says
#212 [20:19] <Kahmagee> Unable to update the Minecraft Native Launcher
#213 [20:19] <CubeTheThird> hmmm
#214 [20:20] <beel> Hi, My friend set up a server, and when i try to join i get "io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out". However, his brother(who is with him on the same wifi) can join the server. Any ideas?
#215 [20:20] <CubeTheThird> Kahmagee, can you open cmd as administrator?
#216 [20:20] <CubeTheThird> beel, that means your friend didn't port forward correctly
#217 [20:21] <beel> he say's he is doing it correctly
#218 [20:21] <beel> but ill tell him again
#219 [20:21] <beel> @CubeTheThird could you tell me how he might have messed it up
#220 [20:21] <Kahmagee> I have the prompt open
#221 [20:22] <CubeTheThird> Kahmagee, run this command: netsh winsock reset
#222 [20:22] <CubeTheThird> beel, could be anything from a firewall blocking it, to setting the server-ip in the server properties, when it should be left blank
#223 [20:23] <beel> okay thanks
#224 [20:23] <Kahmagee> Interesting it says that it requires elevation (run as administrator)
#225 [20:23] <Kahmagee> I am the administrator
#226 [20:23] <Kahmagee> or I thought
#227 [20:24] <CubeTheThird> ya cmd as to be run as admin
#228 [20:24] <CubeTheThird> ?? win/cmd/admin
#229 [20:24] <Mightyena> win/cmd/admin: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#230 [20:24] <CubeTheThird> and sorry but I g2g. YOu can also get more help in our discord: https://discord.gg/58Sxm23
#231 [20:24] <CubeTheThird> and sorry but I g2g. YOu can also get more help in our discord: https://discord.gg/58Sxm23
#232 [20:24] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#233 [20:25] <Kahmagee> Sorry, how do I search in the start menu?
#234 [20:25] <Kahmagee> Windows 10
#235 [20:26] <Kahmagee> Or did you mean file explorer for the pc?
#236 [20:27] <Kahmagee> Got it
#237 [20:27] <Kahmagee> and redo the command above, correct
#238 [20:28] <Kahmagee> Telling me to reset computer, doing now
#239 [20:29] <Kahmagee> Ok ready for next
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#241 [20:32] <FaithfulCenturion> I keep getting disconnected from both of the Realms I have been invited to with the error: java.io.ioexception an existing connection was forcibly closed by the remote host. I have gone through several threads of help, but none of the fixes have worked for me thus far and I'm at a loss for what to try next
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#243 [20:35] <Cadio> Minecraft wont launch and just saying it had "A unexpected error", I tried restarting, and it still doesn't work!
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#251 [22:48] <Septicwolf> I am constantly getting the error authentication servers are down for maintainance for 2 weeks
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#257 [23:23] <Katterizzle> I read that if I have the java edition I can redeem a code for the new windows 10 version. Where can I find that code?
#258 [23:24] <Katterizzle> because I'd like to play with my friends as soon as possible, and I've had the java edition since 2016
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