#1 [00:02] * KindTwo [kindone@h207.68.188.173.dynamic.ip.windstream.net] has joined #minecrafthelp
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#4 [00:19] * Justin [webchat@c-71-61-173-75.hsd1.pa.comcast.net] has joined #minecrafthelp
#5 [00:20] <Justin> Hello
#6 [00:20] <Justin> I cannot log into my account on the launcher or main website
#7 [00:21] <Justin> i have the correct passwords and email but it says that i am not connected to the internet
#8 [00:21] <Justin> i have tried to troubleshoot using steps on the main website but none worked
#9 [02:30] * comixf1 [webchat@37.160.63.124] has joined #minecrafthelp
#10 [02:30] <comixf1> ciao
#11 [02:31] <comixf1> hi
#12 [02:32] <comixf1> I can't log in to my account, I have entered the correct credentials
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#14 [02:48] * GELIS [webchat@ip5b401c0a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#15 [02:49] <GELIS> Well, i do not even how what to explain. It's minecraft 1.15.2. It sometimes works relatively fine, the maximum i met was around 30 minutes. After that, it crashes. I have allocated 4 GB for it, and it doesn't seem to go even above 50% of allocated ram during the game. It crashes with an exit code -805306369, which i can't find anywhere.
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#17 [02:53] <Wayne> on my minecraft java edition, i cant play on any local games at all, i cant even join a game with a friend. what could be the problem?
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#19 [03:17] * dj3105 [webchat@101.173.144.6] has joined #minecrafthelp
#20 [03:17] <dj3105> Hi, has anyone had an issue contacting mojang about retreiving an account using a transaction ID?
#21 [03:27] * ronoc13 [webchat@72-44-114-104.spartan-net.net] has joined #minecrafthelp
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#26 [05:16] * clar [webchat@85.113.160.62] has joined #minecrafthelp
#27 [05:17] <clar> i cant log in and it says invalid username or password
#28 [05:28] * misterjames [webchat@host86-135-249-191.range86-135.btcentralplus.com] has joined #minecrafthelp
#29 [05:30] <misterjames> I recently purchased the wrong version of minecraft, i wanted the Windows 10 version but ended up with Java edition, is this something i can change?
#30 [05:49] * clar [webchat@85.113.160.62] has quit. (Quit: webchat.esper.net)
#31 [06:18] * Kozmos [webchat@host109-156-157-106.range109-156.btcentralplus.com] has joined #minecrafthelp
#32 [06:20] <Kozmos> Hello, I have a minecraft account and have bought the game, but I deleted it a while ago, and now I cannot get it back because I don't know what email I used and I can't find my billing number. What else can I do?
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#34 [07:43] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#35 [07:44] * KindOne [kindone@h0.134.16.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#36 [08:23] * Kevinjaft [webchat@201.123.142.65] has joined #minecrafthelp
#37 [08:28] <Kevinjaft> Good morning or afternoon, I need your help to add a matter to my account, it is that it does not allow me to connect in multiplayer and I have been several weeks with that problem and I did everything he asked me and nothing happened, it could be solved. (I already started my session many times and sometimes it would not let me enter my account, a
#38 [08:28] <Kevinjaft> nd if I have bought the game) (the user name is: kevinjaft)
#39 [08:47] * hgwells21 [webchat@47.205.0.91] has joined #minecrafthelp
#40 [08:48] <hgwells21> Hi I wanted the name Grasshopper it says the name is available but, for some reason I cannot claim it.
#41 [08:52] <CubeTheThird> hgwells21, it's possible it's either a blocked name, else someone else changed from it and the grace period has not expired
#42 [08:53] <CubeTheThird> Kevinjaft, what happens when you try connecting?
#43 [09:04] <Kevinjaft> a perdon olvide decir que pasa en mi minecraft movil perdon, contestandote la pregunta me dice que devo ajustar mi cunta de privasidad que no estoy permitido jugar en linia por la configuracion de mi privasida de mi cunta CubeTheThird
#44 [09:04] <Absol> Kevinjaft: Please keep it civil
#45 [09:05] <CubeTheThird> English please
#46 [09:09] <Kevinjaft> sorry forget to say what happens in my mobile minecraft sorry, answering the question tells me that I must adjust my privacy level that I am not allowed to play online because of the configuration of my privacy
#47 [09:10] <CubeTheThird> Kevinjaft, that is probably something you need to set in your microsoft account
#48 [09:10] <CubeTheThird> Kevinjaft, but I don't know a lot about mobile minecraft. You might want to ask on our Discord
#49 [09:10] <CubeTheThird> https://discord.gg/58Sxm23
#50 [09:12] * Kozmos [webchat@host109-156-157-106.range109-156.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#51 [09:12] <hgwells21> ok
#52 [09:14] <Kevinjaft> Thank you
#53 [09:17] * Helosartor [webchat@179.228.31.84] has joined #minecrafthelp
#54 [09:17] <Helosartor> Hi
#55 [09:17] <CubeTheThird> hello Helosartor
#56 [09:18] <Helosartor> I created my account when I was little and I'm trying to access and recover my password, but no email is sent to me
#57 [09:18] <CubeTheThird> Helosartor, you'll have to contact Mojang support
#58 [09:18] <CubeTheThird> ??> Helosartor mojang/email
#59 [09:18] <Mightyena> Helosartor: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#60 [09:18] <Mightyena> Helosartor: Note: Do NOT send more than one at a time.
#61 [09:19] <Helosartor> ok i will
#62 [09:20] <Helosartor> It takes too long?
#63 [09:20] <CubeTheThird> yes, you will have to wait a while
#64 [09:21] <Helosartor> dear god
#65 [09:21] <Helosartor> thanks
#66 [09:22] * Kevinjaft [webchat@201.123.142.65] has quit. (Quit: webchat.esper.net)
#67 [09:30] * CristiDM [webchat@78.97.143.165] has joined #minecrafthelp
#68 [09:30] <CristiDM> hello
#69 [09:30] <CristiDM> I want to refund
#70 [09:31] <CristiDM> my game
#71 [09:33] <CubeTheThird> CristiDM, which version of the game?
#72 [09:34] <CristiDM> Java Edition
#73 [09:35] <CubeTheThird> CristiDM, contact Mojang support
#74 [09:35] <CristiDM> Where
#75 [09:35] <CubeTheThird> ??> CristiDM mojang/email
#76 [09:35] <Mightyena> CristiDM: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#77 [09:35] <Mightyena> CristiDM: Note: Do NOT send more than one at a time.
#78 [09:42] <CristiDM> wich one is the support email
#79 [09:42] <CubeTheThird> CristiDM, read what Mightyena said
#80 [09:43] <CristiDM> i send a request and he said me to send a mail to support and i dont know the email
#81 [09:44] <CristiDM> you can help me?
#82 [09:44] <CubeTheThird> CristiDM, go to https://help.minecraft.net/hc/requests/new to send a support request
#83 [09:44] <CristiDM> you can help me to change my username?
#84 [09:45] <CristiDM> because is already got my username on non-premium servers and i want to change bcs i can't play on non-premium servers
#85 [09:46] <CristiDM> you can help me?
#86 [09:46] <CubeTheThird> CristiDM, you can change your username on account.mojang.com/me
#87 [09:46] <CubeTheThird> CristiDM, there is however a 30 day period before changing a name. I don't know if that applies to new accounts
#88 [09:47] <CristiDM> i cant bcs he said i need to wait 30 days
#89 [09:47] <CubeTheThird> CristiDM, right, then you will need to wait
#90 [09:47] <CristiDM> bro i want to play with a freind today
#91 [09:47] <CristiDM> not after 30 days
#92 [09:47] <CristiDM> you can understand?
#93 [09:48] <CubeTheThird> CristiDM, yes I understand. And no, you cannot skip the 30 days
#94 [09:48] <CristiDM> ok then i want to refund
#95 [09:49] <CubeTheThird> CristiDM, then go to the URL I gave you to request a refund
#96 [09:50] <CristiDM> thats not helping me
#97 [09:50] <CubeTheThird> that is the only way to request a refund
#98 [09:53] <CristiDM> and how much i need to wait for refund?
#99 [09:55] <CubeTheThird> CristiDM, I don't know. We do not work for Mojang here
#100 [10:14] * hgwells21 [webchat@47.205.0.91] has quit. (Quit: webchat.esper.net)
#101 [10:40] * Jojo1545 [webchat@89.131.39.95] has joined #minecrafthelp
#102 [10:50] * BaddestDragon72 [webchat@nc-67-239-177-248.dhcp.embarqhsd.net] has joined #minecrafthelp
#103 [10:51] <BaddestDragon72> When I try to open minecraft it crashes immediately. When I try and make the java executable a java download it says it's running but does not open.
#104 [10:53] <CubeTheThird> BaddestDragon72, are you getting a crash report?
#105 [10:53] <BaddestDragon72> Sorry, I'm not the most tech savvy I'm not sure what that is.
#106 [10:54] <CubeTheThird> BaddestDragon72, if there is a crash report, a popup would appear saying View Crash Report
#107 [10:54] <BaddestDragon72> Oh, no there wasn't.
#108 [10:55] <CubeTheThird> BaddestDragon72, can you be more descriptive then? Does it freeze, is there an error message?
#109 [10:55] <BaddestDragon72> There is no error message I just don't get anything.
#110 [10:56] <Jojo1545> Hi, where can i see if the Authentication servers are in mantenaence?
#111 [10:56] <CubeTheThird> BaddestDragon72, so you click play, and what happens?
#112 [10:56] <CubeTheThird> Jojo1545, they aren't
#113 [10:56] <BaddestDragon72> I click play and nothing happens.
#114 [10:56] <CubeTheThird> ??> BaddestDragon72 launcher/log
#115 [10:56] <Mightyena> BaddestDragon72: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#116 [10:57] <Jojo1545> i have the error "The authentication servers are currently down for maintenance" on my server only for the 30%~ of the people and idk why is happening
#117 [10:59] <BaddestDragon72> I got the logs.
#118 [10:59] <CubeTheThird> Jojo1545, is this a vanilla server?
#119 [10:59] <CubeTheThird> BaddestDragon72, follow all the instructions, and give the link to it here
#120 [10:59] <BaddestDragon72> The link to Pastebin?
#121 [10:59] <Jojo1545> Nope, i only want to know if there is a manteience or is ma connection
#122 [11:00] <Jojo1545> my*
#123 [11:00] <CubeTheThird> BaddestDragon72, yes
#124 [11:00] <CubeTheThird> Jojo1545, there are no problems with the authentication servers that I know of
#125 [11:00] <Jojo1545> okay, thanks
#126 [11:00] <BaddestDragon72> https://paste.gg/p/anonymous/face1c3107084bca9b50dd0e2f7c4925
#127 [11:02] <CubeTheThird> ??> BaddestDragon72 win/!
#128 [11:02] <Mightyena> BaddestDragon72: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#129 [11:02] <Mightyena> BaddestDragon72: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#130 [11:15] * Jojo1545 [webchat@89.131.39.95] has quit. (Quit: webchat.esper.net)
#131 [11:47] * BaddestDragon72 [webchat@nc-67-239-177-248.dhcp.embarqhsd.net] has joined #minecrafthelp
#132 [11:48] <BaddestDragon72> How come I can play minecraft on another PC account but not my main account?
#133 [11:48] <CubeTheThird> ??> BaddestDragon72 win/!
#134 [11:48] <Mightyena> BaddestDragon72: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#135 [11:48] <Mightyena> BaddestDragon72: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#136 [11:48] <CubeTheThird> you can't have special characters in your username
#137 [11:49] <BaddestDragon72> I don't have any special characters the account name is "JACKALOPE"
#138 [11:49] <CubeTheThird> your report shows "Jackalope!" as the name
#139 [11:50] <BaddestDragon72> Really? I changed it in control panel without the exclamation point.
#140 [11:50] <CubeTheThird> changing it only changes the label. The folder for your user account doesn't change
#141 [11:51] <BaddestDragon72> Oh, thanks so I should the the user folder name?
#142 [11:51] <CubeTheThird> nooo don't do that. It will break things
#143 [11:51] <CubeTheThird> follow the instructions listed by Mightyena on how to work around the problem
#144 [11:51] <BaddestDragon72> Lol, okay. What should I do?
#145 [11:52] <BaddestDragon72> OK, thanks.
#146 [11:53] <BaddestDragon72> But I don't want to play on an alt account is there any way I can play on my main?
#147 [11:53] <CubeTheThird> that I don't know. You might want to contact microsoft support for help with that
#148 [11:54] <BaddestDragon72> OK, I will try thanks.
#149 [11:57] * evilxux [webchat@179.155.183.164] has joined #minecrafthelp
#150 [11:57] <evilxux> Hello?
#151 [11:57] <evilxux> Any1 here?
#152 [11:57] <CubeTheThird> evilxux, do you need something?
#153 [11:58] <evilxux> Is there any way i can reactivate my account?The mojang customer support never responds
#154 [11:58] <CubeTheThird> evilxux, did you get an automated response message from them?
#155 [11:58] <evilxux> Yes
#156 [11:58] <CubeTheThird> evilxux, then you will have to continue to wait for their response
#157 [11:59] <evilxux> oh lord
#158 [11:59] <evilxux> Thank you anyways
#159 [11:59] <evilxux> Thank you anyways
#160 [11:59] * evilxux [webchat@179.155.183.164] has left #minecrafthelp
#161 [12:11] * teku_ [webchat@99.45.220.187] has joined #minecrafthelp
#162 [12:11] <teku_> hello?
#163 [12:12] <teku_> I need help with something
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#165 [12:38] * PreciseAimYT [webchat@37.104.252.36] has joined #minecrafthelp
#166 [12:40] <PreciseAimYT> i already purchase minecraft java edition 26.95 dollars but it did not work and the money was deducted on my visa card please help
#167 [12:40] <CubeTheThird> PreciseAimYT, you mean the purchase failed?
#168 [12:40] <PreciseAimYT> yes
#169 [12:41] <PreciseAimYT> yes the purchase failed
#170 [12:41] <PreciseAimYT> but it deducted to my visa card
#171 [12:41] <CubeTheThird> PreciseAimYT, while the purchase is in progress, a hold is placed on the money by your bank or credit card company. If the purchase fails, it will take a few days or a week for the hold to be released. You can contact your bank/credit card company to speed up the process
#172 [12:45] <PreciseAimYT> is this sight legit or fake? https://my.minecraft.net/en-us/store/minecraft/#register
#173 [12:46] <CubeTheThird> that's legitimate
#174 [13:00] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#175 [13:02] <PreciseAimYT> Wait when i opened my launcher my account there wasnt connected is that why the purchase failed?
#176 [13:21] * Unkownentity [webchat@c-76-17-142-82.hsd1.mn.comcast.net] has joined #minecrafthelp
#177 [13:21] <Unkownentity> When ever i have speed 2 or more it flips my screen upside down
#178 [13:21] <Unkownentity> and idk why it is doing this
#179 [13:22] <CubeTheThird> in Java edition?
#180 [13:22] <Unkownentity> yeah
#181 [13:22] <Unkownentity> when i dont sprint it goes back to normal
#182 [13:22] <CubeTheThird> Unkownentity, are you playing the latest version?
#183 [13:23] <Unkownentity> no im playint 1.8.9
#184 [13:23] <CubeTheThird> Unkownentity, modded?
#185 [13:23] <Unkownentity> yeh
#186 [13:23] <CubeTheThird> Unkownentity, does the issue happen without mods, firstly?
#187 [13:23] <Unkownentity> yeah i went into normal 1.8.9 no mods and it still does it
#188 [13:24] <Unkownentity> is there any way i could screen share?
#189 [13:24] <CubeTheThird> Unkownentity, ok. Let's try checking your video drivers then
#190 [13:24] <CubeTheThird> ??> Unkownentity win/dxdiag
#191 [13:24] <Mightyena> Unkownentity: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#192 [13:24] <CubeTheThird> can't do a screen share I'm afraid
#193 [13:24] <Unkownentity> BRUH
#194 [13:24] <Unkownentity> ok
#195 [13:25] <Unkownentity> is this real?
#196 [13:26] <Unkownentity> nvm
#197 [13:27] <CubeTheThird> lol
#198 [13:31] * coold [webchat@159.146.92.184] has joined #minecrafthelp
#199 [13:32] <coold> Im getting game crashed error
#200 [13:32] <CubeTheThird> coold, is there a crash report?
#201 [13:33] * Unkownentity [webchat@c-76-17-142-82.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#202 [13:33] <coold> no it just says an unexpected issue occured. we are srry for the inconvenience
#203 [13:34] <CubeTheThird> ??> coold launcher/log
#204 [13:34] <Mightyena> coold: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#205 [13:36] <coold> https://paste.ubuntu.com/p/QdzyHmjnTp/
#206 [13:36] <CubeTheThird> ??> coold win/.minecraft
#207 [13:36] <Mightyena> coold: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#208 [13:37] <coold> IM in the .inecraft
#209 [13:38] <coold> .minecraft*
#210 [13:38] <CubeTheThird> coold, ok, do you see a launcher_log.txt file?
#211 [13:38] <coold> no
#212 [13:38] <coold> there is only profiles , settings and skins
#213 [13:39] <CubeTheThird> coold, what about a latest.log file?
#214 [13:39] <coold> nope
#215 [13:40] <CubeTheThird> coold, hmm ok. Let's try doing a clean install of the game then
#216 [13:40] <CubeTheThird> ??> coold win/reinst
#217 [13:40] <Mightyena> coold: You may need to reinstall the locally installed files that Minecraft puts into place.
#218 [13:40] <Mightyena> coold: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#219 [13:41] <coold> ı wiped clean both .minecraft ,java and launcher several times. but the issue continues
#220 [13:42] * Abnermorningstar [webchat@181.44.131.71] has joined #minecrafthelp
#221 [13:42] <CubeTheThird> coold, hmm. Can you tell me the folder name for your windows user?
#222 [13:43] <Abnermorningstar> Hi, i am trying to login to my minecraft account in my game client and the client send me a error
#223 [13:43] <CubeTheThird> Abnermorningstar, what error
#224 [13:44] <coold> my windows name has 2 Ğ in it do you think it can be a issue
#225 [13:44] <CubeTheThird> coold, yes that might be the cause
#226 [13:44] <CubeTheThird> ??> coold win/!
#227 [13:44] <Mightyena> coold: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#228 [13:44] <Mightyena> coold: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#229 [13:44] <Abnermorningstar> my account was created today and i am not capable of enter in the account
#230 [13:44] <CubeTheThird> Abnermorningstar, what happens when you try?
#231 [13:45] <Abnermorningstar> I can not enter neither from the minecraft page nor from the game
#232 [13:45] <CubeTheThird> Abnermorningstar, have you used any Alt tools or unofficial launchers?
#233 [13:45] <Abnermorningstar> en cambio un amigo desde su pc si puede ingresar a mi cuenta
#234 [13:45] <Abnermorningstar> instead a friend from your pc if you can log into my account
#235 [13:46] <CubeTheThird> Abnermorningstar, you did not answer my question
#236 [13:46] <Abnermorningstar> excuse me
#237 [13:46] <Abnermorningstar> yes in the past i have used unofficial launchers
#238 [13:47] <CubeTheThird> Abnermorningstar, remove those, and then we have to fix your hosts file
#239 [13:47] <CubeTheThird> ??> Abnermorningstar win/hosts/edit
#240 [13:47] <Mightyena> Abnermorningstar: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#241 [13:47] <Mightyena> Abnermorningstar: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#242 [13:47] <Abnermorningstar> i have erased all pirate launchers and removed de .minecraft folder
#243 [13:47] <Abnermorningstar> is completely new
#244 [13:47] <CubeTheThird> Abnermorningstar, please do what Mightyena said
#245 [13:48] <Abnermorningstar> okay
#246 [13:49] <Abnermorningstar> can you explain me how to do that please?
#247 [13:49] <Abnermorningstar> i speake a poor english
#248 [13:49] <Abnermorningstar> i am from argentina, please be patience
#249 [13:49] <CubeTheThird> Abnermorningstar, can you open notepad as administrator
#250 [13:49] <CubeTheThird> take your time
#251 [13:50] <Abnermorningstar> okay
#252 [13:50] <Abnermorningstar> next
#253 [13:51] <CubeTheThird> Abnermorningstar, go to File -> Open, and enter this as the file name: %SystemRoot%\System32\drivers\etc\hosts
#254 [13:51] <Abnermorningstar> okay
#255 [13:51] <Abnermorningstar> next
#256 [13:52] <CubeTheThird> Abnermorningstar, this should have opened the hosts file. Do you see anything with mojang in it?
#257 [13:53] <Abnermorningstar> nope
#258 [13:53] <CubeTheThird> Abnermorningstar, copy all the text onto http://paste.ubuntu.com and give the URL here.
#259 [13:54] <Abnermorningstar> the text is empty
#260 [13:54] <CubeTheThird> Abnermorningstar, I don't think you opened the correct file
#261 [13:55] <CubeTheThird> Abnermorningstar, it is in C:\WINDOWS\System32\Drivers\etc
#262 [13:55] <Abnermorningstar> i go to C:\Windows\System32\drivers\etc and the folder named "hosts" is not a folder is an archive
#263 [13:55] <CubeTheThird> Abnermorningstar, hosts should be a file. Open that in notepad
#264 [13:56] <Abnermorningstar> ready
#265 [13:56] <Abnermorningstar> is empty
#266 [13:56] <Abnermorningstar> what should be there?
#267 [13:56] <CubeTheThird> really
#268 [13:56] <Abnermorningstar> yeah
#269 [13:56] <CubeTheThird> ??> Abnermorningstar tools/hjtfork
#270 [13:56] <Mightyena> Abnermorningstar: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#271 [13:56] <Mightyena> Abnermorningstar: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#272 [13:58] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Quit: ZNC 1.7.2+deb3 - https://znc.in)
#273 [13:58] <Abnermorningstar> okay
#274 [13:58] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#275 [13:59] <Abnermorningstar> https://paste.ubuntu.com/p/XGw9sWRtwD/
#276 [14:00] <CubeTheThird> Abnermorningstar, ok, you should remove Hamachi. Can you also go to this page: https://authserver.mojang.com
#277 [14:01] <Abnermorningstar> i have to remove Hamachi ?
#278 [14:02] <CubeTheThird> ??> Abnermorningstar net/hamachi
#279 [14:02] <Mightyena> Abnermorningstar: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#280 [14:02] <Mightyena> Abnermorningstar: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#281 [14:02] <Abnermorningstar> ohhh
#282 [14:03] <Abnermorningstar> okay, im uninstalling Hamachi
#283 [14:03] <Abnermorningstar> ready
#284 [14:03] <Abnermorningstar> i already uninstaled Hamachi
#285 [14:04] <CubeTheThird> Abnermorningstar, ok, next, go to this page: https://authserver.mojang.com
#286 [14:04] <CubeTheThird> Abnermorningstar, tell me what it gives you
#287 [14:04] <Abnermorningstar> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.6.12","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.6.12_build214","Application-Owner":"Mojang"}
#288 [14:04] <CubeTheThird> ok that's fine
#289 [14:04] <CubeTheThird> Abnermorningstar, what message do you get when you login to minecraft.net ?
#290 [14:06] <Abnermorningstar> i cant log in, the page dont do anything
#291 [14:06] <CubeTheThird> Abnermorningstar, hmm, what about account.mojang.com/me
#292 [14:07] <Abnermorningstar> i can log in
#293 [14:08] <CubeTheThird> Abnermorningstar, ok. We can try changing your DNS server. If not, your logins may be blocked
#294 [14:08] <CubeTheThird> ??> Abnermorningstar net/dns/public
#295 [14:08] <Mightyena> Abnermorningstar: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#296 [14:08] <Mightyena> Abnermorningstar: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#297 [14:14] <Abnermorningstar> i cant do it
#298 [14:14] <Abnermorningstar> is too hard
#299 [14:14] <Abnermorningstar> im afraid off do something wrong
#300 [14:14] <CubeTheThird> Abnermorningstar, you might be able to find a video on Youtube showing how
#301 [14:14] <Abnermorningstar> okay
#302 [14:15] <Abnermorningstar> i have to change my DNS server right?
#303 [14:15] <CubeTheThird> yes
#304 [14:21] <Abnermorningstar> ready
#305 [14:21] <CubeTheThird> Abnermorningstar, ok after you have made that change, try logging in again
#306 [14:22] * StealthRanger12 [webchat@cpc1-newt35-2-0-cust1060.19-3.cable.virginm.net] has joined #minecrafthelp
#307 [14:25] <StealthRanger12> Hi! Every time I try to log into the launcher I get the, "Sorry! Make sure you are online and try again!" I've tried switching the DNS using a VPN, switching to beta, and I've now had this for a year and a half. Can someone please help me?
#308 [14:25] <CubeTheThird> StealthRanger12, have you used any Alt tools or unofficial launchers?
#309 [14:25] <StealthRanger12> No.
#310 [14:25] <CubeTheThird> StealthRanger12, do you currently have a proxy/VPN enabled?
#311 [14:25] <StealthRanger12> No.
#312 [14:26] * rhys5 [webchat@host-78-145-192-230.as13285.net] has joined #minecrafthelp
#313 [14:26] <rhys5> i bought minecraft for 317.95 and it wont work
#314 [14:26] <rhys5> for £17.95
#315 [14:26] <CubeTheThird> lol I was gonna say....
#316 [14:26] <CubeTheThird> rhys5, in what way does it "not work"
#317 [14:27] <rhys5> it crashes
#318 [14:27] <rhys5> all the time ive restarted my pc 4 times
#319 [14:27] <CubeTheThird> rhys5, do you get a crash report?
#320 [14:27] <rhys5> yh its always says windows not responding i want a refund plz
#321 [14:28] <CubeTheThird> rhys5, ok let's try a malware scan
#322 [14:28] <CubeTheThird> ??> rhys5 av/adwcleaner
#323 [14:28] <Mightyena> rhys5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#324 [14:28] <Mightyena> rhys5: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#325 [14:28] <rhys5> ok
#326 [14:29] <Abnermorningstar> im back
#327 [14:29] <Abnermorningstar> the minecraft page tell me i putt a wrong email or password
#328 [14:30] <Abnermorningstar> but i am using the right
#329 [14:30] <CubeTheThird> Abnermorningstar, ok, try waiting 3 hours without attempting to login. If that doesn't work, you will have to contact Mojang support
#330 [14:30] <CubeTheThird> ??> Abnermorningstar mojang/email
#331 [14:30] <Mightyena> Abnermorningstar: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#332 [14:30] <Mightyena> Abnermorningstar: Note: Do NOT send more than one at a time.
#333 [14:30] <Abnermorningstar> what i have to write in the mail?
#334 [14:31] <CubeTheThird> Abnermorningstar, say that you cannot login because it looks like your logins are being blocked
#335 [14:31] <Abnermorningstar> okay
#336 [14:31] <Abnermorningstar> thanks for everything
#337 [14:31] <CubeTheThird> 👍
#338 [14:32] * Abnermorningstar [webchat@181.44.131.71] has quit. (Quit: webchat.esper.net)
#339 [14:33] <StealthRanger12> What alt launchers are there?
#340 [14:34] * rhys5 [webchat@host-78-145-192-230.as13285.net] has quit. (Quit: webchat.esper.net)
#341 [14:34] <CubeTheThird> ??> StealthRanger12 tools/hjt
#342 [14:34] <Mightyena> StealthRanger12: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#343 [14:34] <Mightyena> StealthRanger12: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#344 [14:35] <CubeTheThird> oh.. wait.. that's the old one
#345 [14:35] <CubeTheThird> use this one
#346 [14:35] <CubeTheThird> ??> StealthRanger12 tools/hjtfork
#347 [14:35] <Mightyena> StealthRanger12: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#348 [14:35] <Mightyena> StealthRanger12: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#349 [14:36] <StealthRanger12> https://paste.ubuntu.com/p/VxyRB5KVhv/
#350 [14:37] <CubeTheThird> ??> StealthRanger12 info/altening
#351 [14:37] <Mightyena> StealthRanger12: Press the Windows key and type cmd. Right-click "Command Prompt" and choose `Run as Administrator`
#352 [14:37] <CubeTheThird> hmm.. half the message is missing
#353 [14:39] <CubeTheThird> Then, In command prompt, type `taskkill /IM "altening.launcher.exe" /F` and press enter. Once you've completed that, press the Windows Key and R then type `%appdata%` and press enter. Look for a folder named "Altening" and delete it.
#354 [14:39] <CubeTheThird> StealthRanger12, ^^^
#355 [14:39] <CubeTheThird> btw, yes, Altening is an Alt tool, and violates the game's EULA and should not be used
#356 [14:39] <StealthRanger12> Didn't know I had that
#357 [14:40] <StealthRanger12> Also, my cmd prompt says `taskkill /IM "altening.launcher.exe" /F` is not recognised
#358 [14:40] <CubeTheThird> make sure to enter it without the quotes/back ticks
#359 [14:42] <StealthRanger12> Now it says access is denied
#360 [14:42] <CubeTheThird> you have to open cmd as administrator
#361 [14:43] <StealthRanger12> I did it now
#362 [14:43] <CubeTheThird> StealthRanger12, ok after that's done, we need to fix your hosts file
#363 [14:43] <CubeTheThird> ??> StealthRanger12 win/hosts/edit
#364 [14:43] <Mightyena> StealthRanger12: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#365 [14:43] <Mightyena> StealthRanger12: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#366 [14:43] <StealthRanger12> And now it says I can't delete it because it's open
#367 [14:44] * rhys7 [webchat@host-78-145-192-230.as13285.net] has joined #minecrafthelp
#368 [14:44] <rhys7> im back
#369 [14:44] <CubeTheThird> StealthRanger12, uhh.. what's open?
#370 [14:45] <StealthRanger12> The altening
#371 [14:45] <CubeTheThird> rhys7, alright, see if you can launch the game now
#372 [14:45] <CubeTheThird> StealthRanger12, ah gotcha
#373 [14:45] <StealthRanger12> Apparently
#374 [14:45] <rhys7> ok
#375 [14:45] <CubeTheThird> StealthRanger12, hmm you may need to reboot?
#376 [14:45] <StealthRanger12> Ok
#377 [14:45] <StealthRanger12> Bye
#378 [14:46] <rhys7> it worked thanks a bunch
#379 [14:46] <CubeTheThird> awesome!
#380 [14:47] * rhys7 [webchat@host-78-145-192-230.as13285.net] has quit. (Client Quit)
#381 [14:47] * StealthRanger12 [webchat@cpc1-newt35-2-0-cust1060.19-3.cable.virginm.net] has joined #minecrafthelp
#382 [14:47] <StealthRanger12> Back
#383 [14:47] <CubeTheThird> StealthRanger12, alrighty. Any luck removing it?
#384 [14:48] <StealthRanger12> Nope!
#385 [14:48] <CubeTheThird> StealthRanger12, hmm do you have to uninstall it through the control panel?
#386 [14:48] <StealthRanger12> Give me the CMD and I'll do it
#387 [14:48] <CubeTheThird> StealthRanger12, you.. go to the start menu -> Control panel -> remove a program ?
#388 [14:50] <StealthRanger12> It dosen't show up
#389 [14:51] <CubeTheThird> StealthRanger12, are you going here to remove it: C:\Users\jagot\AppData\Roaming\altening\
#390 [14:51] <StealthRanger12> Yes
#391 [14:51] <StealthRanger12> Wait
#392 [14:51] <StealthRanger12> I'm in my other
#393 [14:52] <StealthRanger12> No, I am in that path
#394 [14:53] <StealthRanger12> It won't let me
#395 [14:53] <CubeTheThird> StealthRanger12, can you open task manager, and try killing it there?
#396 [14:54] <StealthRanger12> It dosen't show up
#397 [14:56] <StealthRanger12> I might resort to refunding.
#398 [14:56] <CubeTheThird> you can try following suggestions here: https://www.reddit.com/r/MinecraftHelp/comments/ffpb9y/can_somebody_please_help_me_uninstall_thealtening/
#399 [14:59] <StealthRanger12> I did this https://minecrafthelp.co.uk/how-to-authenticate-with-mojang-after-using-a-cracked-authenticator/ and it's fixedd
#400 [14:59] <StealthRanger12> yAY
#401 [14:59] <StealthRanger12> A YEAR OF NO MINECRAFT
#402 [14:59] <StealthRanger12> Byee
#403 [15:12] * elano [webchat@207.191.168.178] has joined #minecrafthelp
#404 [15:12] <elano> elano
#405 [15:19] * elano [webchat@207.191.168.178] has quit. (Quit: webchat.esper.net)
#406 [15:25] * Caroline [webchat@c-76-107-103-7.hsd1.ms.comcast.net] has joined #minecrafthelp
#407 [15:28] <Caroline> Hi, I'm having trouble logging into my account but the information I type in is correct and I've reset my password before. Everything works fine on my laptop just not my pc and it isn't because I've had too many failed attempts or anything it just wont let me log in at all. On the website it doesn't say anything but on the launcher it tells me the
#408 [15:28] <Caroline> information is incorrect even though it's not. I've looked online but there isn't anything about my particular issue.
#409 [15:29] <CubeTheThird> Caroline, have you used any Alt tools or unofficial launchers?
#410 [15:29] <Caroline> Yes, but it was a very long time ago and I haven't used any recently
#411 [15:30] <CubeTheThird> Caroline, ok. Make sure it's removed, and we'll see if your hosts file was affected
#412 [15:30] <CubeTheThird> ??> Caroline win/hosts
#413 [15:30] <Mightyena> Caroline: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#414 [15:30] <Mightyena> Caroline: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#415 [15:30] <Caroline> okay one moment please :)
#416 [15:32] <Caroline> What do i fill out as the poster
#417 [15:32] <CubeTheThird> Caroline, doesn't matter. Put your username or something
#418 [15:34] <Caroline> https://paste.ubuntu.com/p/twW7g7MysB/
#419 [15:34] <Caroline> Is that right?
#420 [15:34] <CubeTheThird> Caroline, ya ok. Remove the last two lines, that have mojang in them, and save the file
#421 [15:37] <Caroline> Thank you so much! It works fine now <3
#422 [15:37] <CubeTheThird> awesome!
#423 [15:38] <Caroline> Is there a way I can give you a positive review or anything?
#424 [15:38] <CubeTheThird> Caroline, haha don't worry about it
#425 [15:38] <Caroline> aww okay well I wish I could
#426 [15:39] <Caroline> have a nice day :)
#427 [15:39] <CubeTheThird> you too~!
#428 [15:39] <CubeTheThird> you too~!
#429 [15:39] * Caroline [webchat@c-76-107-103-7.hsd1.ms.comcast.net] has left #minecrafthelp
#430 [15:44] * chara [webchat@88.147.152.39] has joined #minecrafthelp
#431 [15:45] <chara> hello!
#432 [15:45] <CubeTheThird> hello chara
#433 [15:46] <chara> I need help to log in the game.
#434 [15:46] <CubeTheThird> chara, what's the problem?
#435 [15:48] <chara> when i try to connect to game i see " type / login [pasword]
#436 [15:48] <CubeTheThird> chara, is this in the game launcher, or the website?
#437 [15:49] <chara> so i type "/login and my password from account on Majong
#438 [15:49] <CubeTheThird> chara, what? where are you doing this??
#439 [15:50] <chara> This happend wheh I ve started the Launcher and go to the game
#440 [15:51] <CubeTheThird> chara, is this the official launcher from https://minecraft.net/download
#441 [15:51] <chara> Yes, I ve done it
#442 [15:52] <CubeTheThird> chara, and you are getting an error in the launcher login?
#443 [15:53] <chara> No, i see the error after trying to connect to network game
#444 [15:53] <CubeTheThird> chara, what is the full error message?
#445 [15:53] <chara> First i start the Launcher
#446 [15:55] <chara> then i push PLAY button, choose "network game" and it start
#447 [15:55] <chara> But I canT add myself (auttorise)
#448 [15:56] <chara> in the game
#449 [15:56] <CubeTheThird> chara, logout of the game launcher and log back in
#450 [15:56] <chara> I have to try log in the Launcher one more?
#451 [15:56] <CubeTheThird> yes
#452 [15:57] <chara> Ok, thanks
#453 [16:06] <chara> so i've come back (
#454 [16:07] <chara> nothing changed
#455 [16:08] <chara> When i start the Launcher - it go welldone
#456 [16:08] <chara> i see my profile in the Launcher
#457 [16:10] <chara> Then I push "Play" and loading the game starts
#458 [16:11] <chara> i see white window with black/red "MOJANG"
#459 [16:11] <chara> Thenthe game starts
#460 [16:13] <chara> I have to choose a single player or a network game
#461 [16:13] <chara> My choice - network game
#462 [16:14] <chara> the game starts
#463 [16:14] <chara> But i must ti type "/login [password]
#464 [16:15] <chara> So I type "/login [my password from my profile on Mojang]. Is it right?
#465 [16:19] <chara> Or I should have another password, not the same?
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#468 [16:38] * Emusifier [webchat@c-71-193-2-190.hsd1.ca.comcast.net] has joined #minecrafthelp
#469 [16:38] <Emusifier> I've been having some trouble logging into my Microsoft account through Minecraft Dungeons
#470 [16:39] <Emusifier> Is there a way for this to be fixed? I've been logging in, and it says "Login Failed, Please Try Again!"
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#473 [16:54] <Formula_> Hello, I bought minecraft today and I have a problem with log-in, I think that could be caused by lost internet connection during enter activation code and mojang doesn't want to give me another code. Email adress and password are correct and I don't know what can I do. Any ideas?
#474 [17:02] * leo [webchat@cpe-67-254-22-72.nyc.res.rr.com] has joined #minecrafthelp
#475 [17:03] <leo> hi, i want buy the game but the payment goes wrong
#476 [17:03] <leo> i try many times and use other card still cant pay for the game
#477 [17:04] <leo> #minecrafthelp i want buy the game but the payment goes wrong
#478 [17:04] <leo> #minecrafthelp i try many times and use other card still cant pay for the game
#479 [17:34] * Formula_ [webchat@ekh34.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#480 [18:18] * mello [webchat@pool-173-68-11-53.nycmny.fios.verizon.net] has joined #minecrafthelp
#481 [18:18] <mello> I never got my code for bedrock edition after i redeemed ity
#482 [18:23] * leo [webchat@cpe-67-254-22-72.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#483 [18:29] * OwenM [webchat@5d605119.skybroadband.com] has joined #minecrafthelp
#484 [18:30] <OwenM> hello I'm wondering if anyone knows a way of finding an email to an old Minecraft account roughly 2012
#485 [18:38] * mello [webchat@pool-173-68-11-53.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#486 [18:55] * Sarah [webchat@136.60.239.229] has joined #minecrafthelp
#487 [18:56] <Sarah> Hi, I've been unable to reset my password due to an email not going through. What do I do? I tried to email Mojang but they don't respond.
#488 [18:57] * Violet [webchat@cpe-104-32-44-14.socal.res.rr.com] has joined #minecrafthelp
#489 [18:57] <Violet> Hello!
#490 [18:57] <Violet> I have an issue logging on minecraft, and I have checked 10000x times that my password is correct as well as my email usr
#491 [18:57] <Violet> user*
#492 [18:58] <Violet> But, I do not know why I can't login on minecraft even though I'm using a correct email and password.
#493 [18:58] <Violet> I even reinstalled minecraft to fix the issue, but I still have difficulties logging in.
#494 [19:00] <Violet> #minecrafthelp
#495 [19:03] <Sarah> You might have a throttled connection, wait an hourish and try again. Not a mod.
#496 [19:07] * Violet [webchat@cpe-104-32-44-14.socal.res.rr.com] has joined #minecrafthelp
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#500 [19:35] <Redom> Hello
#501 [19:35] <Redom> Hello
#502 [19:36] * Obelar_ [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has left #minecrafthelp
#503 [19:36] <Redom> I can’t pay minecraft from my card it keep saying error
#504 [19:36] <Redom> I can’t pay minecraft from my card it keep saying error
#505 [19:37] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#506 [19:46] * Alex1 [webchat@host-92-14-234-197.as43234.net] has joined #minecrafthelp
#507 [19:47] <Alex1> hello, the issue im having is that i can log into my minecraft account for the launcher and play but when i try to log into the website it just doesnt say anything and goes back to the login page so im confused if i have been hacked or not since i can log in without it giving me an error
#508 [19:51] * Emusifier [webchat@c-71-193-2-190.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#509 [19:52] <Alex1> hello? why didnt my question get answer and why did u leave?
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#512 [20:19] * Michael [webchat@pool-100-38-191-218.nycmny.fios.verizon.net] has joined #minecrafthelp
#513 [20:20] <Michael> Hi! I recently bought Minecraft for the Nintendo Switch. I've been trying to link my Microsoft account so I can play with my friends cross-platform, but everytime I try to log in, it says there's an error.
#514 [20:20] <Michael> It writes: "We tried to sign you into your Microsoft account but something went wrong"
#515 [20:21] <Michael> Then when I go to retry it, it goes to the page for linking the account just with a different code
#516 [21:31] * Bruh [webchat@ip70-190-138-131.ph.ph.cox.net] has joined #minecrafthelp
#517 [21:32] <Bruh> Minecraft Java edition gives me invalid login error even though I used my login information on my phone and other computers to verify it is correct.
#518 [21:32] <Bruh> What do I do?
#519 [21:37] * gooddudz [webchat@cpe-172-116-128-228.socal.res.rr.com] has joined #minecrafthelp
#520 [21:38] <gooddudz> hey guys! I have a question about migration. A couple years ago I got an unprompted email that my account was migrated to Mojang. Now I'm trying to log in for the first time and I can't log in or find password. Did I get hacked? I was able to create a brand new account with the same email address I had before.
#521 [21:54] <GreyVulpine> gooddudz - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
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#524 [23:05] * wavycolin [webchat@104-189-13-25.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#525 [23:05] <wavycolin> hi guys i need help
#526 [23:06] <wavycolin> I bought minecraft for my MacBook Air but whenever I attempt to create and enter a world I get this error (The game crashed whilst mouseclicked event handler Error:) what does it mean?
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#528 [23:30] * Rundest [webchat@host-89-231-168-107.dynamic.mm.pl] has joined #minecrafthelp
#529 [23:30] <Rundest> Hello
#530 [23:30] <Rundest> I have problem with minecraft
#531 [23:32] <Rundest> When i'm trying to login, i can't
#532 [23:33] <Rundest> And shows up About the incorrect password