#1 [01:43] <Rundest> Can someone help me?
#2 [01:47] * Rubeus [webchat@77.111.247.68] has joined #minecrafthelp
#3 [01:48] <Rubeus> Hello, i tried to buy minecraft java edition but it said i need to verify credit card.
#4 [02:01] * Joe [webchat@pool-96-232-35-210.nycmny.fios.verizon.net] has joined #minecrafthelp
#5 [02:03] <Joe> I can not log into my minecraft ps4 account is it because I currently dont have PlayStation plus?
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#8 [02:28] <Antoine> Hi when i try to log in nothing happens sometime there is a capcha but if i answer it correctly nothing still happens.
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#10 [03:13] * kelnguyen [webchat@45-16-192-95.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#11 [03:13] <kelnguyen> hey guys I cant log in, it keeps saying invalid email or password when I know its correct
#12 [03:14] <kelnguyen> Can anyone help?
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#16 [04:03] <Faruk> Hello I need help. I bought minecraft in minecraft.net.
#17 [04:03] <Faruk> when I look my profile does not seem to my purchase
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#24 [07:48] * wonderross [webchat@76-244-23-250.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#25 [07:49] <wonderross> I used to the the normal minecraft launcher, but now whenever i open minecraft its the old launcher and i dont know how to fix it to change back to the newer one. please tell me what i should do
#26 [07:51] <CubeTheThird> wonderross, normally, the old launcher is a standalone program. You should be able to just delete it, and use the shortcut in e.g. the start menu for the current one
#27 [07:52] <wonderross> i uninstalled and reinstalled the game as well, and it still shows the old launcher
#28 [07:54] <CubeTheThird> wonderross, can you get a screenshot?
#29 [07:54] <CubeTheThird> ??> wonderross imgur
#30 [07:54] <Mightyena> wonderross: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#31 [07:54] <wonderross> okay
#32 [07:56] <wonderross> https://imgur.com/a/BeXmGaX
#33 [07:57] <CubeTheThird> wonderross, right ok, and how are you opening the launcher? start menu?
#34 [07:57] <wonderross> yes
#35 [07:58] <CubeTheThird> wonderross, right-click on it in the start menu, and Open the folder for it
#36 [07:58] <wonderross> yeah
#37 [07:59] <CubeTheThird> wonderross, that will either have opened a folder to a shortcut, or to the launcher directly
#38 [08:00] <wonderross> yes
#39 [08:01] <CubeTheThird> wonderross, delete it
#40 [08:01] <wonderross> the whole folder?
#41 [08:03] <CubeTheThird> wonderross, no, the shortcut or launcher
#42 [08:04] <wonderross> okay i did that, should i do the backup too?
#43 [08:04] <CubeTheThird> backup?
#44 [08:05] <wonderross> minecraftlauncher.exe.backup
#45 [08:05] <CubeTheThird> sure
#46 [08:05] <wonderross> ok done
#47 [08:05] <CubeTheThird> when you reinstall, get it from https://minecraft.net/download
#48 [08:06] <wonderross> okay
#49 [08:10] <wonderross> it worked! thank you so much :D
#50 [08:13] <CubeTheThird> awesome!
#51 [08:24] * crazyj033 [webchat@2.24.0.204] has joined #minecrafthelp
#52 [08:25] <crazyj033> i cant upload my own world to my realm it keeps saying upload failed -1
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#54 [08:26] <crazyj033> can anyone help?
#55 [08:26] <CubeTheThird> how big is the world folder?
#56 [08:26] <crazyj033> the world folder is 520mb
#57 [08:27] <CubeTheThird> does the world have any datapacks in it?
#58 [08:27] <crazyj033> i have tried both worlds with and without data packs regardless of which option it presents the same issue
#59 [08:28] <CubeTheThird> and you're able to open the world in singleplayer no problem?
#60 [08:28] <crazyj033> yes no problems with that
#61 [08:28] <CubeTheThird> in 1.15.2 right?
#62 [08:28] <crazyj033> yes
#63 [08:28] <CubeTheThird> can you try optimizing the world?
#64 [08:28] <crazyj033> sure give me a second
#65 [08:33] * Z3RAPIO [webchat@231.138.19.95.dynamic.jazztel.es] has joined #minecrafthelp
#66 [08:33] <crazyj033> i have tried optimising and the same problem persists
#67 [08:34] <CubeTheThird> can you try with a different world, to test?
#68 [08:34] <Z3RAPIO> I bought minecraft but i cant login in the launcher
#69 [08:34] <Z3RAPIO> it says invalid password or username
#70 [08:34] <CubeTheThird> Z3RAPIO, have you used any Alt tools or unofficial launchers?
#71 [08:34] <Z3RAPIO> no
#72 [08:34] <CubeTheThird> Z3RAPIO, are you using a VPN/Proxy?
#73 [08:34] <Z3RAPIO> no
#74 [08:35] <CubeTheThird> ??> Z3RAPIO tools/hjtfork
#75 [08:35] <Mightyena> Z3RAPIO: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#76 [08:35] <Mightyena> Z3RAPIO: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#77 [08:35] * Oryginal_zaki [webchat@user-5-173-184-6.play-internet.pl] has joined #minecrafthelp
#78 [08:36] <Oryginal_zaki> Hello, I do not have access to the email and cannot reset my password.
#79 [08:36] <CubeTheThird> Oryginal_zaki, you will need to contact Mojang support
#80 [08:36] <CubeTheThird> ??> Oryginal_zaki mojang/email
#81 [08:36] <Mightyena> Oryginal_zaki: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#82 [08:36] <Mightyena> Oryginal_zaki: Note: Do NOT send more than one at a time.
#83 [08:37] <crazyj033> i have tried a few worlds and same problem with all of them
#84 [08:37] <Z3RAPIO> https://paste.ubuntu.com/p/hn7Hjn8z5J/
#85 [08:37] <Oryginal_zaki> ok, thanks
#86 [08:38] <Z3RAPIO> its that?
#87 [08:38] <CubeTheThird> Z3RAPIO, ya, one moment
#88 [08:38] <Z3RAPIO> ok
#89 [08:38] <Z3RAPIO> ok
#90 [08:38] * Oryginal_zaki [webchat@user-5-173-184-6.play-internet.pl] has left #minecrafthelp
#91 [08:38] <CubeTheThird> Z3RAPIO, ok need to fix your hosts file
#92 [08:38] <CubeTheThird> ??> Z3RAPIO win/hosts/edit
#93 [08:38] <Mightyena> Z3RAPIO: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#94 [08:38] <Mightyena> Z3RAPIO: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#95 [08:39] <CubeTheThird> crazyj033, I'm not really sure what else to try honestly. Perhaps try asking in our Discord: https://discord.gg/58Sxm23
#96 [08:42] <Z3RAPIO> in etc i dont have hosts
#97 [08:42] <CubeTheThird> Z3RAPIO, you entered "%SystemRoot%\System32\drivers\etc\hosts" as the file name?
#98 [08:43] <Z3RAPIO> yes and in the %SystemRoot% i only have debug
#99 [08:44] <CubeTheThird> Z3RAPIO, is it going in C:\WINDOWS ?
#100 [08:45] <Z3RAPIO> no
#101 [08:45] <CubeTheThird> huh weird
#102 [08:45] <Z3RAPIO> i think its my pc
#103 [08:45] <CubeTheThird> Z3RAPIO, well the full path is C:\WINDOWS\System32\drivers\etc\hosts
#104 [08:45] <Z3RAPIO> ive got all except hosts
#105 [08:46] <CubeTheThird> Z3RAPIO, what do you mean? the etc folder is empty?
#106 [08:46] <Z3RAPIO> yeah
#107 [08:47] <CubeTheThird> Z3RAPIO, are you administrator on your PC?
#108 [08:47] <Z3RAPIO> i dont know
#109 [08:48] <CubeTheThird> Z3RAPIO, are you the only user of your PC?
#110 [08:48] <Z3RAPIO> yes
#111 [08:49] <CubeTheThird> Z3RAPIO, then you should be. What happens when you do File -> Open, in notepad, and put this as the file name: C:\WINDOWS\System32\drivers\etc\hosts
#112 [08:49] <Z3RAPIO> i add it??
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#114 [08:51] <Z3RAPIO> and why when i try to log in minecraft on google i click on log and it does nothing
#115 [08:51] <CubeTheThird> Z3RAPIO, because your hosts file has false information for the authentication servers
#116 [08:51] <Z3RAPIO> oh
#117 [08:52] <Z3RAPIO> is there something that i can do??
#118 [08:52] <CubeTheThird> Z3RAPIO, yes, we need to edit the hosts file to fix it
#119 [08:53] <Z3RAPIO> i think i find the hosts file
#120 [08:53] <Z3RAPIO> yes i found it
#121 [08:53] <CubeTheThird> Z3RAPIO, ok, just delete it
#122 [08:53] <Z3RAPIO> ok
#123 [08:54] <Z3RAPIO> now i try to log?
#124 [08:55] <CubeTheThird> yes
#125 [08:55] <Z3RAPIO> ok
#126 [08:56] <Z3RAPIO> thank you so much
#127 [08:57] <Z3RAPIO> see you
#128 [09:56] * soricfetita [webchat@188.27.94.200] has joined #minecrafthelp
#129 [09:56] <soricfetita> hey while I was flying with the elytra I got stuck in the sky and nothing would render. my character's vibrating. this happens each time I enter that world. any help? oh also after I exit I'm stuck on the saving world screen, I have to kill the game through task manager
#130 [09:57] <CubeTheThird> which version of the game?
#131 [09:57] <soricfetita> 1.15.2
#132 [09:58] <CubeTheThird> no mods?
#133 [09:58] <soricfetita> I was using optifine when this happened, but now it doesn't work on vanilla either
#134 [09:59] <CubeTheThird> sounds like a bug. You might want to check the bug tracker
#135 [10:01] <soricfetita> do you suggest I post about it on optifine's github page?
#136 [10:01] <CubeTheThird> you could ask there. I don't know whether it's an optifine issue or not
#137 [10:02] <soricfetita> I could post my log on pastebin if it helps
#138 [10:02] <CubeTheThird> sure
#139 [10:02] <CubeTheThird> https://paste.ubuntu.com
#140 [10:03] <soricfetita> https://paste.ubuntu.com/p/DGfkq8cRDc/
#141 [10:03] <CubeTheThird> hmm interesting. This shows you're running out of memory
#142 [10:04] <CubeTheThird> also that there are corrupted chunks
#143 [10:04] <CubeTheThird> you might be able to fix this by allocating more memory
#144 [10:05] <soricfetita> one sec, I'll try it
#145 [10:09] * soricfetita [webchat@188.27.94.200] has joined #minecrafthelp
#146 [10:09] <soricfetita> sorry for keeping you waiting, but it's still the same
#147 [10:10] <CubeTheThird> ya the world might be corrupt
#148 [10:10] <soricfetita> oh no
#149 [10:10] <soricfetita> sad
#150 [10:12] <soricfetita> I have no idea what I'm talking about, but could deleting the chunks that don't feel so good help?
#151 [10:13] <CubeTheThird> possible ya
#152 [10:13] <CubeTheThird> goes beyond my area of expertise though
#153 [10:14] <soricfetita> yeah, at this point I have nothing to lose. thanks for the help ^^
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#161 [14:00] * Ruben [webchat@host-eozadb.mdb1.zeelandnet.nl] has joined #minecrafthelp
#162 [14:03] <Ruben> Hello! when I want to open a world for the second time, the game crashes. This happens every time. I can create new worlds and play in them, but as soon as I leave that world, I am unable to enter it.
#163 [14:04] <CubeTheThird> Ruben, are you getting a crash report?
#164 [14:05] * KindOne [kindone@h174.68.188.173.dynamic.ip.windstream.net] has quit. (Ping timeout: 204 seconds)
#165 [14:07] <Ruben> yes! how can I send files?
#166 [14:07] <CubeTheThird> Ruben, copy it onto http://paste.ubuntu.com and give the URL here.
#167 [14:09] * KindOne [kindone@h202.136.213.151.dynamic.ip.windstream.net] has joined #minecrafthelp
#168 [14:10] <Ruben> https://paste.ubuntu.com/p/SBgKhNVskx/
#169 [14:11] <CubeTheThird> Ruben, ok one moment
#170 [14:12] <CubeTheThird> Ruben, hmm this could be a couple things. One is an issue with the game install, however it looks like you also should be using a newer version of MacOS
#171 [14:12] <CubeTheThird> ??> Ruben mac/reinst/manual
#172 [14:12] <Mightyena> Ruben: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#173 [14:12] <Mightyena> Ruben: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#174 [14:13] * helpme [webchat@ip545757f0.direct-adsl.nl] has joined #minecrafthelp
#175 [14:14] <helpme> I can't see the buttons on Minecraft to walk or settings
#176 [14:14] <helpme> I can only see my world but no buttons
#177 [14:14] <CubeTheThird> helpme, which edition of the game?
#178 [14:15] <Ruben> 1.15.2
#179 [14:15] <Ruben> I bought the game yesterday. I can go on servers with no problem
#180 [14:15] <helpme> on my phone
#181 [14:16] * nbm [~nbm@2001:19f0:5:28d5:f451:ff02:ecfc:874c] has quit. (Ping timeout: 198 seconds)
#182 [14:16] <CubeTheThird> helpme, do you have access to the game menu? Normally you would toggle the HUD to see the controls
#183 [14:17] <Ruben> Yes, I do have access to the game menu
#184 [14:17] <CubeTheThird> Ruben, only messages with your name are for you. Please follow the instructions Mightyena gave you
#185 [14:17] <Ruben> Ow yes sorry
#186 [14:17] <helpme> I can push the buttons but I don't see them
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#188 [14:20] <CubeTheThird> helpme, sorry I'm not really sure. We normally to Java edition support. Try asking on our discord: https://discord.gg/58Sxm23
#189 [14:23] <helpme> I don't get it sorry
#190 [14:27] <Ruben> Mightyena thank you so much!! it works! I am so happy now that I can play a long survival world.
#191 [14:27] <CubeTheThird> Ruben, awesome!
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#193 [14:30] * helpme [webchat@ip545757f0.direct-adsl.nl] has joined #minecrafthelp
#194 [14:30] <helpme> I can't see the buttons on my screen. I can only see the world.
#195 [14:31] <CubeTheThird> helpme, please ask on Discord: https://discord.gg/58Sxm23
#196 [14:31] <helpme> that page doesn't work
#197 [14:32] <CubeTheThird> ??
#198 [14:32] <CubeTheThird> I just tested it
#199 [14:33] <helpme> not on my computer
#200 [14:33] <CubeTheThird> helpme, can you try with a different browser?
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#202 [15:06] * sef01 [webchat@108-203-8-219.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#203 [15:07] <sef01> hello, i recently bought minecraft on ps4 used and whenever i play it says i am not logged in and when i try it says failed to log in/connect to acount
#204 [15:08] <CubeTheThird> sef01, you may need to contact microsoft support about that. We normally do java edition support here though, so you could try asking on our discord: https://discord.gg/58Sxm23
#205 [15:08] <sef01> okay thank you
#206 [16:12] * Hyckari [webchat@187.75.126.223] has joined #minecrafthelp
#207 [16:12] <Hyckari> My installer dont work
#208 [16:13] <CubeTheThird> what happens?
#209 [16:13] <Hyckari> they just dont open
#210 [16:13] <Hyckari> i try download it again
#211 [16:13] <CubeTheThird> Hyckari, the installer does not open, or the launcher?
#212 [16:13] <Hyckari> the installer
#213 [16:13] <CubeTheThird> Hyckari, on Windows?
#214 [16:13] <Hyckari> yes
#215 [16:14] <CubeTheThird> Hyckari, how much disk space do you have?
#216 [16:14] <Hyckari> 1 tb in total
#217 [16:14] <Hyckari> 400gb free
#218 [16:14] <CubeTheThird> Hyckari, ok. what anti-virus and firewall software do you have?
#219 [16:15] <Hyckari> just the firewall of the windows
#220 [16:15] <CubeTheThird> Hyckari, ok let's run a malware scan to start
#221 [16:15] <CubeTheThird> ??> Hyckari av/adwcleaner
#222 [16:15] <Mightyena> Hyckari: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#223 [16:15] <Mightyena> Hyckari: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#224 [16:15] <Hyckari> ok
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#227 [16:24] <Hyckari> im back
#228 [16:26] <Hyckari> i scan the pc
#229 [16:26] <Hyckari> i scan the pc
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#232 [16:34] <Hyckari> my installer dont work
#233 [16:58] * lexi [webchat@ip98-181-147-81.lv.lv.cox.net] has joined #minecrafthelp
#234 [16:58] <lexi> can someone help me?
#235 [16:59] * JoshB [webchat@host86-178-177-249.range86-178.btcentralplus.com] has joined #minecrafthelp
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#239 [17:00] <JoshB> Im trying to log into an old account, I know the email, password and 2 out of 3 security questions are correct but an error occurs when I try to correct the third answer
#240 [17:00] * Bigben456 [webchat@host86-188-75-78.range86-188.btcentralplus.com] has joined #minecrafthelp
#241 [17:02] <Bigben456> any helpers online?
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#249 [19:19] * Nico2012 [webchat@c-73-192-211-197.hsd1.ca.comcast.net] has joined #minecrafthelp
#250 [19:19] <Nico2012> Unable to download and install Minecraft Java
#251 [19:20] <Nico2012> I'm using a Chromebook running Linux
#252 [19:22] <CubeTheThird> chromebooks aren't supported I'm afraid
#253 [19:26] <Nico2012> According to the support site Chromebooks are supported
#254 [19:27] <Nico2012> I already paid 27 bucks for it...
#255 [19:27] <CubeTheThird> support site??
#256 [19:27] <Nico2012> Is there a way to get my money back?
#257 [19:27] <CubeTheThird> https://help.minecraft.net/hc/en-us/articles/360035131371-Minecraft-Java-Edition-system-requirements-
#258 [19:28] <CubeTheThird> yes, contact Mojang support
#259 [19:28] <CubeTheThird> ??> Nico2012 mojang/email
#260 [19:28] <Mightyena> Nico2012: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#261 [19:28] <Mightyena> Nico2012: Note: Do NOT send more than one at a time.
#262 [19:28] <CubeTheThird> and for reference, ..."Minecraft will not run on a toaster (despite some actually using Java), your car (feel free to prove us wrong, though), Windows RT tablets or a Chromebook."
#263 [19:29] <Nico2012> Ok, thanks
#264 [20:05] * _J0ZE [webchat@45.176.198.14] has joined #minecrafthelp
#265 [20:07] <_J0ZE> I deleted my gmail email and my minecraft account was associated with and now I can't exchange email because I don't have answers to security responses and I don't have access to the email to reset
#266 [20:08] <_J0ZE> but i'm logged in minecraft with email and password
#267 [20:09] <CubeTheThird> if you want to change the account email, you'll have to contact Mojang support
#268 [20:09] <CubeTheThird> ??> _J0ZE mojang/email
#269 [20:09] <Mightyena> _J0ZE: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#270 [20:09] <Mightyena> _J0ZE: Note: Do NOT send more than one at a time.
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#288 [22:51] <molly> can i get a refund
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#291 [23:46] <B00STEDBUNNY> hi
#292 [23:47] <B00STEDBUNNY> im having some trouble opening minecraft on my PC
#293 [23:47] <B00STEDBUNNY> can anyone help me solve it?