#1 [00:08] * PromeroQ1207 [webchat@201.203.178.103] has joined #minecrafthelp
#2 [00:09] <PromeroQ1207> hi, i have a question with my minecraft redeem code
#3 [00:47] * HOWD [webchat@46.120.13.148] has joined #minecrafthelp
#4 [00:47] <HOWD> since rgistering we get this error:65543
#5 [00:48] <HOWD> We cannot play. I cannot fix this.
#6 [00:48] <HOWD> I will have to cancel purchase if you cannot help me
#7 [01:06] <PromeroQ1207> hi hi
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#9 [01:27] * adrianna [webchat@cpe-104-175-145-188.socal.res.rr.com] has joined #minecrafthelp
#10 [01:29] <adrianna> I bought a minecraft account and I can't play because I don't have the right computer for it, can I get a refund its been 2 days already and I haven't used it
#11 [01:31] <adrianna> ?
#12 [01:32] * Rania [webchat@c-98-235-2-49.hsd1.pa.comcast.net] has joined #minecrafthelp
#13 [01:33] <Rania> I figured out today that i can't log onto my account. I looked up my profile and saw that someone had hacked me and changed my username. i tried resetting the password but i wasn't sent anything to my email
#14 [01:37] <HOWD> help us minecrafthelp!
#15 [01:41] <adrianna> so can I get a refund and how do I do it?
#16 [01:42] <GreyVulpine> adrianna - https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#17 [01:42] <GreyVulpine> Rania - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#18 [01:50] <adrianna> I get the refunds policy and it applies to me but how do I get the refund, by removing my account or something else???
#19 [01:53] <GreyVulpine> Did you read the entire article?
#20 [01:53] <GreyVulpine> There's a link to contact customer service in the page.
#21 [01:55] <adrianna> ok thank you
#22 [02:08] <HOWD> grey, I want to play. is there any way i can make my computer compatible?
#23 [02:09] <GreyVulpine> Got a crash report? Post it to http://paste.ubuntu.com and give us the link to it
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#29 [04:16] * Eli is now known as Guest51529
#30 [04:17] <Guest51529> I am unable to move items around with my mouse
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#32 [04:19] * wolly4 [webchat@ip5b40005b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#33 [04:21] <wolly4> umm i cant connect to the minecraft luncher why ? it says i have no internet
#34 [04:22] * Guest1134 [webchat@162.157.121.234] has joined #minecrafthelp
#35 [04:23] <Guest1134> I am unable to move stuff around in my inventory with my mouse, only the numbers of my keyboard. What should I do?
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#37 [04:43] * Ryan8 [webchat@175.37.213.136] has joined #minecrafthelp
#38 [04:44] <Ryan8> can i get a refud
#39 [04:44] <Ryan8> refund
#40 [04:53] * hwoolfie01 [webchat@host109-150-35-177.range109-150.btcentralplus.com] has joined #minecrafthelp
#41 [04:54] <hwoolfie01> hi I just downloaded Minecraft on java and when I press play it says unexpected crash. can you help?
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#46 [06:09] * VlasVlas [webchat@HSI-KBW-085-216-065-156.hsi.kabelbw.de] has joined #minecrafthelp
#47 [06:10] <VlasVlas> when i staret minecraft it dont starting and in the game output log commes net.minecraft.client.main.Main cannot be find or loaded
#48 [09:24] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#49 [10:21] * InnerFlow [webchat@99-102-214-0.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#50 [10:21] <InnerFlow> hello?
#51 [10:22] <InnerFlow> I wanted to play on old beta 1.2_02 and I customized a texture pack and Minecraft crashed with a error.
#52 [10:23] * king [webchat@69-92-221-175.cpe.sparklight.net] has joined #minecrafthelp
#53 [10:24] <InnerFlow> I wanted to play on old beta 1.2_02 and I customized a texture pack and Minecraft crashed with a error.
#54 [10:26] <king> My games fps if stuck between 0-5 fps and i cant raise it, I've tried uninstalling and reinstalling but it does not do much to help with the fps.
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#56 [10:42] * buckle [webchat@67-215-210-218.dynamic.bardstowncable.net] has joined #minecrafthelp
#57 [10:44] <buckle> I play Java edition on 1.15.2 and 1.8.9, and on both versions the game will freeze in fullscreen. The game itself runs, and I can hear it, but the game window freezes and will not move.
#58 [10:48] * buckle [webchat@67-215-210-218.dynamic.bardstowncable.net] has quit. (Quit: webchat.esper.net)
#59 [12:44] * Lulzic [webchat@47.149.230.109] has joined #minecrafthelp
#60 [12:45] <Lulzic> When I login on the launcher, its saying that I have a invalid password, but it is not invalid
#61 [12:50] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
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#63 [13:45] * arthurgames11 [webchat@177.133.37.136.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#64 [13:46] <arthurgames11> I can´t login in minecraft.net with my computer. but in my cellphone I can
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#66 [14:26] * cutecrystal10 [webchat@209.159.253.163] has joined #minecrafthelp
#67 [14:27] <cutecrystal10> Trying to resolve java.lang.NoClassDefFoundError Could not initialize
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#69 [15:32] * mrboss [webchat@c-67-163-151-9.hsd1.pa.comcast.net] has joined #minecrafthelp
#70 [15:34] <mrboss> So recently my driver with minecraft failed (the D: drive). And now I want to install it on my C; drive but every time I try to it just says invalid D: drive and I have no idea what to do.
#71 [15:36] <mrboss> can someone help me?
#72 [15:39] <mrboss> Andrio
#73 [15:40] <mrboss> anyone???
#74 [15:43] * Zach [webchat@c-73-102-136-179.hsd1.in.comcast.net] has joined #minecrafthelp
#75 [15:43] <Zach> Where can I find my old Minecraft account?
#76 [15:43] * Zach is now known as Guest8354
#77 [15:44] <Guest8354> hello?
#78 [15:44] <Guest8354> is anyone there?
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#80 [16:28] * uzivert [webchat@179.155.183.164] has joined #minecrafthelp
#81 [16:28] <uzivert> Is there any trick or anything to make mojang customer support respond faster??It's been so much time
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#83 [16:51] * kim0 [webchat@41.109.74.18] has joined #minecrafthelp
#84 [16:53] <kim0> Hello, my friend has created a realm but after few seconds or 5-10min in i get kicked out and here what it says 'java.io.IOException: An existing connection was forcibly closed by the remote host' my friend has payed for this so we can play together, the whole month of payment will be wasted if i don't fix this problem, please help
#85 [17:10] * rodfon3301 [webchat@189.6.27.112] has joined #minecrafthelp
#86 [17:12] <rodfon3301> faz um tempo que eu nao entro na minha conta e esqueci minhas 3 perguntas de segurança, e nao tenho mais acesso ao meu email que eu usei para logar na minha conta
#87 [17:12] <rodfon3301> I haven't logged into my account in a while and I forgot my 3 security questions, and I no longer have access to my email address that I used to log into my account.
#88 [17:14] <rodfon3301> I haven't logged into my account in a while and I forgot my 3 security questions, and I no longer have access to my email address that I used to log into my account.
#89 [17:17] * rodfon3301 [webchat@189.6.27.112] has quit. (Quit: webchat.esper.net)
#90 [17:23] * xDrih [webchat@90.68.8.154] has joined #minecrafthelp
#91 [17:23] <xDrih> hi
#92 [17:25] <kim0> Hello, my friend has created a realm but after few seconds or 5-10min in i get kicked out and here what it says 'java.io.IOException: An existing connection was forcibly closed by the remote host' my friend has payed for this so we can play together, the whole month of payment will be wasted if i don't fix this problem, please help
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#94 [18:36] * Bell [webchat@71.71.50.177] has joined #minecrafthelp
#95 [18:37] <Bell> When i bought minecraft via code and registered my acc it says that i can only have one copy and i just bought the card
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#97 [18:54] * Zen [webchat@24-155-207-220.dyn.grandenetworks.net] has joined #minecrafthelp
#98 [18:54] <Zen> I wanted to buy the game and play it with my girlfriend and I bought the wrong one (Java not Windows) how do I switch versions?
#99 [18:56] <Zen> Hello?
#100 [18:57] <nate> get a refund and buy the other version unfortunately
#101 [18:58] <nate> you may want to do the latter first however if it's that important, support tickets are pretty well backqueued last I was aware
#102 [18:59] <Zen> How do you get a refund?
#103 [19:00] <nate> Gotta file a support ticket and wait for a reply
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#105 [19:53] * Romina [webchat@fixed-187-190-173-112.totalplay.net] has joined #minecrafthelp
#106 [19:54] <Romina> i want to buy minecraft java edition, i already have an account but it doesnt let me to log i, it doesnt say anything at all it just doesnt work
#107 [19:59] * Garm [webchat@c-73-191-143-118.hsd1.mi.comcast.net] has joined #minecrafthelp
#108 [19:59] <Garm> Im having trouble logging into my account, I don't remember what my username or password is, and I deleted my old email connected to that account
#109 [20:00] <Garm> Is there any way I can get my old account back?
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#114 [21:43] <ksg2> i have a old laptop that had minecraft installed i went to install it on a new laptop and when i did i forgot my password and i went to reset my password it let me reset it and when i logged in it gave my account a player username and made it that i have demo mode only
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#120 [23:35] * Fong [webchat@d137-186-41-164.abhsia.telus.net] has joined #minecrafthelp
#121 [23:35] <Fong> I am not able to log in to the minecraft website after making an account, what should I do?
#122 [23:39] <GreyVulpine> Did you use any third-party minecraft launchers?
#123 [23:41] <Fong> Yes I have, what should I do?
#124 [23:41] <GreyVulpine> Uninstall/remove them. Many of them modify the way your computer connects to minecraft's authentication server, redirecting them to allow for pirating/alt-account logins
#125 [23:42] <GreyVulpine> Then, once you do that, follow these instructions.
#126 [23:42] <GreyVulpine> ??> Fong tools/hjt
#127 [23:42] <Mightyena> Fong: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#128 [23:42] <Mightyena> Fong: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#129 [23:44] <Fong> It says that it can not be extracted with the unarchiver
#130 [23:44] <Fong> What should I do?
#131 [23:44] <GreyVulpine> You on PC or mac?
#132 [23:44] <Fong> mac
#133 [23:44] <GreyVulpine> Ah, that's why.
#134 [23:44] <GreyVulpine> Tool's PC only.
#135 [23:45] <Fong> Ohh, what should I do then?
#136 [23:46] <GreyVulpine> Follow: https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want#how-to-edit-the-hosts-file
#137 [23:46] <GreyVulpine> Tell me when you have the hosts file open.
#138 [23:47] <GreyVulpine> Simply just stop when you're at: "You're now in the Nano text editor. You should see something that looks like this:"
#139 [23:49] <Fong> I have my host file open, what do I do next?
#140 [23:50] <GreyVulpine> Look down toward the bottom of the file, you'll usually see at least two lines that have "mojang" in them. Yes?
#141 [23:50] <Fong> yes i do
#142 [23:50] <GreyVulpine> Delete them both, the entire lines.
#143 [23:51] <GreyVulpine> After they're all gone, save the file with Control+O, then Control+X to exit
#144 [23:52] <GreyVulpine> After that, follow the page's "One last step" to do the sudo killall -HUP mDNSResponder
#145 [23:52] <GreyVulpine> Then try logging into the website after
#146 [23:55] <Fong> Control + X does not work to exit
#147 [23:56] <Fong> What should I do
#148 [23:58] <GreyVulpine> Okay, how about F3 to save, then F2 to close
#149 [23:58] <Fong> It still makes the error sound
#150 [23:59] <GreyVulpine> Do you have the window selected?
#151 [23:59] <Fong> Control + O worked but Control X did not
#152 [23:59] <Fong> Yes the window is selected
#153 [23:59] <GreyVulpine> Okay, what is "exit" at the bottom? Isn't it ^X?