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#3 [02:02] * donier [webchat@nat-x098-004.reshsg.uci.edu] has joined #minecrafthelp
#4 [02:03] <donier> Whenever I launch Minecraft Java Edition it immediately crashes not giving me a reason
#5 [02:03] <donier> I've tried using the default launcher as well as badlion client and both cause the same immediate crashing
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#11 [03:50] <SedatePlace07> I can't log in to the game or to the site
#12 [03:54] <SedatePlace07> when I put the email and password in the launcher it tells me to check the connection
#13 [03:56] <SedatePlace07> what can I do?
#14 [04:09] * SedatePlace07 [webchat@77-32-18-70.dyn.eolo.it] has joined #minecrafthelp
#15 [04:10] <SedatePlace07> I can't log in to the site or launcher
#16 [04:26] * roachro [webchat@S0106ac202ec6d153.wk.shawcable.net] has joined #minecrafthelp
#17 [04:27] <roachro> i can no longer remember my password, i cant find the email associated with my account. only thing i can remember is my username
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#27 [05:19] * zekie [webchat@110.54.192.147] has joined #minecrafthelp
#28 [05:19] <zekie> hi
#29 [05:20] <zekie> I purchased minecraft on minecraft.net my purchased went through and got my money bu i didnt receive the game of confirmation reciet
#30 [05:24] <zekie> hellop
#31 [05:24] <zekie> can anyone help me
#32 [06:00] * zanseset [webchat@cpe-62-84-227-6.dynamic.amis.net] has joined #minecrafthelp
#33 [06:02] <zanseset> my game has very low fps, even though i have done all the things people recommend; my laptop is powerful enough but it is still below 30 fps
#34 [06:03] <zanseset> i dont have too many mobs, i play my singleplayer world, i also dont have too many builds nearby, because i've just started playing
#35 [06:06] <zanseset> i also set the jawaw.exe file priority to high and still noting
#36 [06:07] <zanseset> the fps is swinging between like 10 and 30
#37 [06:07] <zanseset> its higher when i stand still and drops when i start moving
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#40 [06:44] * HardN [webchat@103.105.30.115] has joined #minecrafthelp
#41 [06:48] <HardN> today, i just buy minecraft gift card(Java Edition) and redeem it using my phone. i try to login on my PC but it fail. wait one hour and change the password, but still invalid password or email. and try it again for 7 hours and still same, invalid password or email. please help me
#42 [06:54] * zanseset [webchat@cpe-62-84-227-6.dynamic.amis.net] has joined #minecrafthelp
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#47 [07:24] * Sebi_FallRo [webchat@46.214.156.16] has joined #minecrafthelp
#48 [07:25] <Sebi_FallRo> Hello! I can't login to my minecraft account. Please Help
#49 [07:26] <Sebi_FallRo> help pleasee
#50 [07:27] <HardN> same problem with me
#51 [07:27] <HardN> did u manage login using your phone?
#52 [07:27] <Sebi_FallRo> please help us
#53 [07:27] <Sebi_FallRo> no
#54 [07:27] <Sebi_FallRo> pc.
#55 [07:28] <Sebi_FallRo> with invalid email or password
#56 [07:28] <Sebi_FallRo> please mojang replyyy
#57 [07:28] <HardN> duh, i have same problem with you
#58 [07:28] <Sebi_FallRo> yes, i buyed minecraft at 23 may
#59 [07:28] <HardN> not able to login on website using computer. but still able to login using my phone
#60 [07:29] <HardN> well i just buy it today
#61 [07:29] <Sebi_FallRo> yess, me i can login with mojang but at minecraft,net and launcher not working
#62 [07:30] <HardN> try login to minecraft.net using your smartphone
#63 [07:31] <Sebi_FallRo> yes, on my phone work
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#65 [07:32] <Sebi_FallRo> pleasee
#66 [07:32] <Sebi_FallRo> help
#67 [07:32] <Sebi_FallRo> i can't login minecraft
#68 [07:32] * HardN [webchat@36.69.48.103] has joined #minecrafthelp
#69 [07:34] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#70 [07:34] <Sebi_FallRo> working
#71 [07:34] <Sebi_FallRo> bye
#72 [07:34] <HardN> how?
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#75 [08:01] * Koala [webchat@36.37.196.239] has joined #minecrafthelp
#76 [08:01] <Koala> hi, i tried joining every server i know of and it kept saying io.netty.channel something connection refused
#77 [08:01] <Koala> i tried disabling firewall and it didnt work as well
#78 [08:01] <Koala> any possible fixes?
#79 [08:02] <CubeTheThird> Koala, a specific server, or any server?
#80 [08:02] <Koala> all server
#81 [08:02] <Koala> like hypixel and mineplex
#82 [08:02] <CubeTheThird> Koala, can you run a test on speedtest.net
#83 [08:02] <Koala> its working fine on my other computer, but sure
#84 [08:04] <Koala> I'm done, heres the link https://www.speedtest.net/result/9497977844
#85 [08:05] <CubeTheThird> Koala, hmm ok. Your download speed is pretty low. Do you get a similar result on this other computer?
#86 [08:05] <Koala> well, on my other computer i usually get 20mbps+ and it is currently working fine on the other one
#87 [08:06] <CubeTheThird> Koala, is your current PC connected with wireless?
#88 [08:07] <Koala> yes, but it doesnt have any ethernet port because its a small tablet
#89 [08:07] <Koala> it used to be fine a couple months ago, but now this problem shows up
#90 [08:07] <CubeTheThird> Koala, are you able to move it closer to the wireless access point?
#91 [08:07] <Koala> my router is next to me
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#94 [09:04] * Zombgeek_972 [webchat@bgb35-1-78-222-16-198.fbx.proxad.net] has joined #minecrafthelp
#95 [09:06] <Zombgeek_972> Hello, i'm on fedora Linux and I want to dwnload minecraft for my distribution, I have a minecraft account but on the official site, I can't download the game.
#96 [09:07] <CubeTheThird> oh really? There should be a package. Lemme find a link
#97 [09:07] <CubeTheThird> https://launcher.mojang.com/download/Minecraft.tar.gz
#98 [09:08] <Zombgeek_972> thank a lot, I love minecraft
#99 [09:09] <Zombgeek_972> I can't open the file :-(
#100 [09:13] <CubeTheThird> what? what do you mean?
#101 [09:14] <Zombgeek_972> I'm an idiot, the file is downloading
#102 [09:14] <CubeTheThird> haha ok
#103 [09:15] <Zombgeek_972> 70ko/s IT'S SLOW
#104 [09:15] <CubeTheThird> O.o
#105 [09:15] <Zombgeek_972> 16Mo/89Mo
#106 [09:16] <Zombgeek_972> have to wait 15 minutes
#107 [09:18] <Zombgeek_972> I hope that will work
#108 [09:18] <CubeTheThird> make sure you also install Java 8, as it is the dependency needed to run the game
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#112 [09:47] * darkit [webchat@216.30.159.46] has joined #minecrafthelp
#113 [09:47] <darkit> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#114 [09:47] <darkit> what do
#115 [09:47] <CubeTheThird> when are you getting this message?
#116 [09:47] <darkit> joing friends realm
#117 [09:48] <CubeTheThird> does this only happen with realms?
#118 [09:48] <darkit> is it a port or network setting? I've used realms before but not in a while
#119 [09:48] <darkit> yes only realms
#120 [09:48] <CubeTheThird> darkit, is your friend in the same region as you?
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#123 [09:50] <darkit> hello?
#124 [09:50] <CubeTheThird> darkit, is your friend in the same region as you?
#125 [09:50] <darkit> yes he is in the same region
#126 [09:50] <CubeTheThird> darkit, are you using a VPN/Proxy?
#127 [09:50] <darkit> I turned them off
#128 [09:51] <CubeTheThird> darkit, can you run a test on speedtest.net
#129 [09:52] <darkit> ping: 14 ms down: 140up: 10
#130 [09:52] * Chris [webchat@cpe-76-190-222-62.neo.res.rr.com] has joined #minecrafthelp
#131 [09:53] <CubeTheThird> darkit, ok. Out of curiosity, are you able to try connecting with a VPN?
#132 [09:53] <Chris> Me?
#133 [09:53] <CubeTheThird> Chris, do you need something?
#134 [09:53] <Chris> So i bought minecraft dungeons
#135 [09:53] <Chris> Ik this is for java but I cant find a dungeons one
#136 [09:54] <CubeTheThird> Chris, try our discord: https://discord.gg/58Sxm23
#137 [09:54] <Chris> Can I get my issues about buying the game twice fixed there? XD
#138 [09:54] <CubeTheThird> Chris, like, are you looking for a refund?
#139 [09:54] * darkit [webchat@216.30.159.46] has joined #minecrafthelp
#140 [09:55] <darkit> No but restarting my internet fixed the issue
#141 [09:55] <darkit> thank you for your help!
#142 [09:55] <CubeTheThird> darkit, haha ok good to know!
#143 [09:55] <Chris> Yea on my hotmail account because I meant to buy it on my gmail but bought it on the wrong account
#144 [09:56] * king [webchat@69-92-221-175.cpe.sparklight.net] has joined #minecrafthelp
#145 [09:56] <CubeTheThird> Chris, ya you can request a refund
#146 [09:56] <CubeTheThird> ??> Chris mojang/email
#147 [09:56] <Mightyena> Chris: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#148 [09:56] <Mightyena> Chris: Note: Do NOT send more than one at a time.
#149 [09:56] <Chris> Ok
#150 [09:58] <king> hello, Ive been having trouble with my fps being stuck between 1-4 fps and I cant increase it. anyone know if there's anything I can do to fix it?
#151 [09:58] <CubeTheThird> king, in-game, hold f3+c until it crashes
#152 [09:59] <Chris> What should I put in my "attachments" section?
#153 [09:59] <CubeTheThird> Chris, any receipts or other things you wish to attach?
#154 [09:59] <Chris> I have the email, website, and paypal reciepts
#155 [10:01] <Chris> Should I attach those?
#156 [10:01] <CubeTheThird> Chris, would probably be a good idea
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#159 [10:29] <Chris> yo its just an automated message telling me how to refund everything but dungeons
#160 [10:29] <CubeTheThird> Chris, you mean on https://help.minecraft.net/hc/requests/new ? You selected Dungeons -> Refund, right?
#161 [10:30] <Chris> YEA
#162 [10:30] <Chris> sry caps
#163 [10:30] <CubeTheThird> Chris, right, so that would be the correct steps
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#168 [11:14] <BoogieMonster1O1> what happened to Shrubs after 1.12? they disappeared from my world when I updated to 1.15
#169 [11:14] <BoogieMonster1O1> what happened to Shrubs after 1.12? they disappeared from my world when I updated to 1.15
#170 [11:14] * BoogieMonster1O1 [~boogiemon@171.61.103.147] has left #minecrafthelp
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#172 [11:38] * joaozingameprays [webchat@201.158.21.66] has joined #minecrafthelp
#173 [11:40] <joaozingameprays> I switched computers and I wanted to know how I recover my old worlds
#174 [11:40] <joaozingameprays> ?
#175 [11:41] <CubeTheThird> joaozingameprays, your worlds would be on the former computer
#176 [11:42] <joaozingameprays> there's no way to recover them?
#177 [11:42] <CubeTheThird> joaozingameprays, do you not have access to the previous computer?
#178 [11:43] <joaozingameprays> no
#179 [11:43] <CubeTheThird> joaozingameprays, then no, there is not
#180 [11:43] <joaozingameprays> but i have the account
#181 [11:44] <CubeTheThird> joaozingameprays, worlds are only stored locally on the device you played on
#182 [11:45] <joaozingameprays> but if you try to send the world file to that computer?
#183 [11:45] <CubeTheThird> joaozingameprays, I don't understand. Send from where?
#184 [11:46] <joaozingameprays> I can have access in a few days but not permanently
#185 [11:46] <joaozingameprays> sorry
#186 [11:46] <joaozingameprays> my english is not good
#187 [11:46] <CubeTheThird> joaozingameprays, ah I understand. Do you know how to access the .minecraft folder?
#188 [11:47] <joaozingameprays> i can try
#189 [11:47] <CubeTheThird> ??> joaozingameprays win/.minecraft
#190 [11:47] <Mightyena> joaozingameprays: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
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#192 [11:49] <joaozingameprays> thank you
#193 [11:49] <CubeTheThird> joaozingameprays, inside that folder, you will see a folder called saves. That is where the worlds are stored
#194 [11:49] <joaozingameprays> ok
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#196 [12:05] * peppe [webchat@84.33.171.188] has joined #minecrafthelp
#197 [12:07] <peppe> I have buy the false Version can i have my money back
#198 [12:07] <CubeTheThird> contact Mojang support for a refund
#199 [12:07] <CubeTheThird> ??> peppe mojang/email
#200 [12:07] <Mightyena> peppe: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#201 [12:07] <Mightyena> peppe: Note: Do NOT send more than one at a time.
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#206 [13:13] * asim [webchat@cpc136882-bsfd10-2-0-cust781.5-3.cable.virginm.net] has joined #minecrafthelp
#207 [13:13] <asim> hello
#208 [13:13] <asim> i have some issues
#209 [13:13] * ZAWARUDO5 [webchat@89.237.74.12] has joined #minecrafthelp
#210 [13:13] <CubeTheThird> what issues?
#211 [13:14] <ZAWARUDO5> WHO CAN HELP ME IF I CANT LOGIN?
#212 [13:14] <asim> when ever i try to create an account it wont let me it always say error
#213 [13:14] <ZAWARUDO5> ME TOO
#214 [13:14] <ZAWARUDO5> help
#215 [13:14] <CubeTheThird> ZAWARUDO5, what issue are you having?
#216 [13:14] <CubeTheThird> asim, create a mojang account?
#217 [13:14] <asim> i did it always says error
#218 [13:15] <CubeTheThird> asim, I was asking if that's the kind of account. What's the error?
#219 [13:15] <ZAWARUDO5> well, when i try to log in it doesnt work!
#220 [13:16] <ZAWARUDO5> helppppppppppppppppppp
#221 [13:16] <CubeTheThird> ZAWARUDO5, what does it say when you try logging in?
#222 [13:16] <asim> so it says error try again and ive tried and tried it dont let me create an account always an error
#223 [13:16] <CubeTheThird> asim, are you using a VPN/Proxy?
#224 [13:16] <asim> no
#225 [13:16] <ZAWARUDO5> to my minecraft.net account?
#226 [13:16] <CubeTheThird> asim, have you used any Alt tools or unofficial launchers?
#227 [13:16] <asim> no
#228 [13:16] <ZAWARUDO5> i did
#229 [13:16] <CubeTheThird> ZAWARUDO5, yes, what does it tell you?
#230 [13:16] <CubeTheThird> ??> asim win/hosts
#231 [13:16] <Mightyena> asim: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#232 [13:16] <Mightyena> asim: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#233 [13:17] <ZAWARUDO5> wait a sec
#234 [13:18] <ZAWARUDO5> it either just turns the button gray and does nothing, or says an error prevented me to login
#235 [13:18] <CubeTheThird> ZAWARUDO5, have you used any Alt tools or unofficial launchers?
#236 [13:18] <ZAWARUDO5> i had some alt accounts
#237 [13:19] <CubeTheThird> ZAWARUDO5, get rid of your alt tools, then you need to fix your hosts file
#238 [13:19] <CubeTheThird> ??> ZAWARUDO5 win/hosts/edit
#239 [13:19] <Mightyena> ZAWARUDO5: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#240 [13:19] <Mightyena> ZAWARUDO5: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#241 [13:19] <asim> i did it
#242 [13:19] <CubeTheThird> asim, give the link to your paste here
#243 [13:20] <ZAWARUDO5> i dont understand what i should do...
#244 [13:20] <CubeTheThird> please follow the instructions Mightyena gave you
#245 [13:20] <asim> https://paste.ubuntu.com/p/zJgK9gyMww/
#246 [13:20] <ZAWARUDO5> what?
#247 [13:21] <CubeTheThird> <Mightyena> ZAWARUDO5: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#248 [13:21] <CubeTheThird> <Mightyena> ZAWARUDO5: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#249 [13:21] <CubeTheThird> asim, remove the lines that have mojang in it, and save the file
#250 [13:21] <ZAWARUDO5> which start menu? im stupid
#251 [13:22] <CubeTheThird> ZAWARUDO5, are you on Windows?
#252 [13:22] <ZAWARUDO5> im on java edition
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#254 [13:23] <CubeTheThird> ZAWARUDO5, are you using Microsoft Windows as your operating system?
#255 [13:23] <ZAWARUDO5> ahhh.... i think so. i dont really understand those stuff
#256 [13:24] <CubeTheThird> ZAWARUDO5, the start menu appears when you press the Windows key on your keyboard (the flag key)
#257 [13:24] <ZAWARUDO5> ok
#258 [13:24] <ZAWARUDO5> then what?
#259 [13:24] <CubeTheThird> continue following the instructions
#260 [13:24] <ZAWARUDO5> ok
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#262 [13:27] <ZAWARUDO5> ok
#263 [13:27] <ZAWARUDO5> i did what it says until the last open
#264 [13:27] <ZAWARUDO5> what now?
#265 [13:29] <ZAWARUDO5> ????????????????
#266 [13:30] <ZAWARUDO5> plz answer...
#267 [13:31] <CubeTheThird> ZAWARUDO5, remove the lines in the file that have mojang in it, and save the file
#268 [13:31] <ZAWARUDO5> every single line?
#269 [13:31] <CubeTheThird> yes
#270 [13:31] <ZAWARUDO5> the whole line?
#271 [13:31] <CubeTheThird> every line that contains mojang. The whole line
#272 [13:31] <ZAWARUDO5> ok
#273 [13:31] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#274 [13:32] <ZAWARUDO5> were there supposed to be only 2 lines?
#275 [13:33] <ZAWARUDO5> if yes what now?
#276 [13:33] <CubeTheThird> yes. After you save, try logging in again
#277 [13:34] <ZAWARUDO5> into minecraft.net?
#278 [13:35] <CubeTheThird> yes, or the launcher
#279 [13:36] <ZAWARUDO5> the login button just turns gray again...
#280 [13:36] <CubeTheThird> you saved the hosts file to replace the original?
#281 [13:36] <ZAWARUDO5> yes
#282 [13:37] <CubeTheThird> can you close and re-open it, to see if the changes are saved?
#283 [13:37] <ZAWARUDO5> yes wait a sec
#284 [13:37] * KindOne [kindone@h47.166.142.40.ip.windstream.net] has quit. (Ping timeout: 190 seconds)
#285 [13:38] <ZAWARUDO5> they were saved...
#286 [13:38] <ZAWARUDO5> you said in the starrt i should delete the alt accounts
#287 [13:38] <ZAWARUDO5> hoe?
#288 [13:39] <ZAWARUDO5> how?
#289 [13:39] <CubeTheThird> delete the program you used to change alt accounts
#290 [13:39] <CubeTheThird> also, tell me what it says when you go to this page: https://authserver.mojang.com
#291 [13:41] <ZAWARUDO5> first of all, the alt accounts werent deleted
#292 [13:41] * andy [webchat@82.132.243.245] has joined #minecrafthelp
#293 [13:41] <andy> hello
#294 [13:41] <CubeTheThird> hello andy
#295 [13:41] * KindOne [kindone@h171.168.142.40.ip.windstream.net] has joined #minecrafthelp
#296 [13:41] <CubeTheThird> ZAWARUDO5, if you used any tools like MCLeaks, Altening, or Alt Dispenser, remove them
#297 [13:41] <andy> are minecraft authentication servers down?
#298 [13:42] <ZAWARUDO5> second of all, it says something like your connection isn,t privet (im from israel, so it doesnt say it in english)
#299 [13:42] <CubeTheThird> andy, no, what makes you say that?
#300 [13:42] <ZAWARUDO5> i used mcleaks
#301 [13:42] <ZAWARUDO5> i deleted it
#302 [13:42] <CubeTheThird> ZAWARUDO5, remove mcleaks
#303 [13:42] <CubeTheThird> ok
#304 [13:43] <CubeTheThird> ZAWARUDO5, what is the exact message you get from that page?
#305 [13:43] <andy> everytime i try joining a server i get an error saying they authentication servers are down
#306 [13:43] <CubeTheThird> andy, are you using the official game launcher?
#307 [13:43] <andy> yeah
#308 [13:43] <CubeTheThird> andy, are you using a VPN/Proxy?
#309 [13:44] <andy> dont htink so
#310 [13:44] <CubeTheThird> andy, have you used any Alt tools or unofficial launchers?
#311 [13:45] <andy> yeah i have
#312 [13:45] <ZAWARUDO5> me 2 ( i get an error saying they authentication servers are down)
#313 [13:45] <CubeTheThird> andy, ok remove those, then we have to fix your hosts file
#314 [13:45] <CubeTheThird> ??> andy win/hosts/edit
#315 [13:45] <Mightyena> andy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#316 [13:45] <Mightyena> andy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#317 [13:45] <ZAWARUDO5> which page?
#318 [13:46] <CubeTheThird> ZAWARUDO5, https://authserver.mojang.com
#319 [13:47] <ZAWARUDO5> omgggggggggg
#320 [13:47] <ZAWARUDO5> thanks you so much
#321 [13:47] <ZAWARUDO5> the login button works!!!!!!!
#322 [13:47] <ZAWARUDO5> thx
#323 [13:47] <ZAWARUDO5> !!!!!!!!!!!!!!!!!!!!!!!!!!!
#324 [13:47] <CubeTheThird> awesome!
#325 [13:48] <ZAWARUDO5> ill stay in the call in case something happens ok?
#326 [13:48] * Tony [webchat@d104-205-239-175.abhsia.telus.net] has joined #minecrafthelp
#327 [13:49] <CubeTheThird> sure
#328 [13:49] <andy> ive delted them what about this host fileagain?
#329 [13:49] <Tony> sure
#330 [13:50] <CubeTheThird> andy, do what Mightyena said to you
#331 [13:50] <ZAWARUDO5> im sorry for what im about to say
#332 [13:50] <ZAWARUDO5> it works mother f******
#333 [13:50] <ZAWARUDO5> sorry
#334 [13:50] <ZAWARUDO5> im exaited
#335 [13:51] <ZAWARUDO5> i cant even spell
#336 [13:51] <ZAWARUDO5> sorry
#337 [13:51] <CubeTheThird> lol
#338 [13:53] <andy> says file dosnt exsist
#339 [13:53] <CubeTheThird> andy, you entered exactly this as the file name? %SystemRoot%\System32\drivers\etc\hosts
#340 [13:53] <andy> i got it now what
#341 [13:54] <CubeTheThird> andy, there, remove all the lines that have mojang in it, and save the file
#342 [13:55] * Mezegis [webchat@35.138.97.37] has joined #minecrafthelp
#343 [13:56] <andy> okay done now what?
#344 [13:56] <CubeTheThird> try connecting again
#345 [13:56] <CubeTheThird> you may need to logout and back in
#346 [13:57] <andy> thx guys
#347 [13:57] * andy [webchat@82.132.243.245] has quit. (Quit: webchat.esper.net)
#348 [13:57] <Mezegis> Hello, I'm trying to run minecraft, the java launcher works but when i press play it crashes doesn't even load the game. I have the DXdiag and crash reports, help would be appreciated.
#349 [13:58] <CubeTheThird> paste links to both here please
#350 [13:58] <Mezegis> https://paste.ubuntu.com/p/KmFB6Bbmxc/
#351 [13:59] <CubeTheThird> one moment
#352 [13:59] <Mezegis> https://paste.ubuntu.com/p/RmpyyqXdJs/
#353 [13:59] <CubeTheThird> Mezegis, ok ya, you need a driver update. Lemme find you one
#354 [14:00] <Mezegis> tks
#355 [14:00] <CubeTheThird> Mezegis, ok get the radeon software for windows 10 64 bit: https://www.amd.com/en/support/professional-graphics/mobile-platforms/firepro-mobility-series/firepro-w4190m
#356 [14:05] <Mezegis> still the same
#357 [14:06] <Mezegis> i installed the drivers but still crashes
#358 [14:06] <CubeTheThird> Mezegis, no errors while installing the drivers?
#359 [14:07] <Mezegis> no errors
#360 [14:07] <CubeTheThird> can you make a new dxdiag report?
#361 [14:08] <Mezegis> https://paste.ubuntu.com/p/qM74Ghp9b2/
#362 [14:08] <Mezegis> here u go
#363 [14:08] <CubeTheThird> hmm doesn't appear to have updated
#364 [14:09] <Mezegis> strange...it did run and i check the program files it is there
#365 [14:10] <CubeTheThird> lemme try grabbing drivers from HP instead
#366 [14:10] <CubeTheThird> wow they actually have recent ones
#367 [14:10] <CubeTheThird> Mezegis, try this one: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15u-g3-mobile-workstation/8693764/swItemId/ob-250812-1
#368 [14:11] <Mezegis> ok will do tks again
#369 [14:17] * Mezegis [webchat@35.138.97.37] has joined #minecrafthelp
#370 [14:18] <Mezegis> still crashes
#371 [14:18] <CubeTheThird> new dxdiag please :p
#372 [14:19] <Mezegis> https://paste.ubuntu.com/p/mnpk8QVZPv/
#373 [14:20] <CubeTheThird> hmm still didn't update
#374 [14:20] <Mezegis> :o
#375 [14:20] <CubeTheThird> Mezegis, with any of the installers I gave you, did you have to extract them somewhere first?
#376 [14:20] <Mezegis> no they are all executables
#377 [14:21] <CubeTheThird> but like, they don't ask you where to extract it before it starts installing?
#378 [14:21] <Mezegis> yes they ask
#379 [14:21] <CubeTheThird> Mezegis, ok. Do you know where it's extracted, or do you need to run it again?
#380 [14:22] <Mezegis> i know where
#381 [14:22] <CubeTheThird> Mezegis, ok, we'll try doing a manual install then. Can you open your Device Manager?
#382 [14:23] <Mezegis> done
#383 [14:23] <CubeTheThird> Mezegis, ok, there, find the Display Adapter. You should be seeing two devices in it, right?
#384 [14:24] <Mezegis> yeah amd and intel
#385 [14:25] <CubeTheThird> Mezegis, ok perfect. Right-click on the AMD device, and choose Update. Browse your PC, and choose the folder where the driver extracted
#386 [14:26] <Mezegis> its installing
#387 [14:27] <Mezegis> its alive!!!
#388 [14:27] <Mezegis> it works
#389 [14:27] <CubeTheThird> awesome!!
#390 [14:27] <Mezegis> thanks i have been trying for hours
#391 [14:28] <CubeTheThird> no problem :3
#392 [14:28] <Mezegis> aight time to play :P tks again, very appreciated
#393 [14:28] <CubeTheThird> have fun~
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#396 [14:41] * payonel is now known as Guest9741
#397 [15:08] * User [webchat@pool-108-28-189-5.washdc.fios.verizon.net] has joined #minecrafthelp
#398 [15:09] <User> I cannot login to my moans account
#399 [15:09] <User> i entered the last pswd i remember using
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#401 [15:10] * Creeper [webchat@pool-108-28-189-5.washdc.fios.verizon.net] has joined #minecrafthelp
#402 [15:10] * Creeper is now known as Guest21539
#403 [15:11] <Guest21539> ok, i can't login to my mojang
#404 [15:11] <CubeTheThird> what happens whem you try?
#405 [15:11] <Guest21539> it says invalid pswd
#406 [15:12] <Guest21539> i tried resetting my pswd
#407 [15:12] <CubeTheThird> have you used any Alt tools or unofficial launchers?
#408 [15:12] <Guest21539> i don't think so
#409 [15:12] <Guest21539> is there anything someone can do to get the pswd change link to my email
#410 [15:12] <CubeTheThird> are you using a VPN/Proxy?
#411 [15:13] <Guest21539> i think proxy
#412 [15:13] <Guest21539> ye
#413 [15:13] <Guest21539> s
#414 [15:13] <Guest21539> proxy
#415 [15:13] <CubeTheThird> can you try disabling that? Some of them are blocked by the login services
#416 [15:14] <Guest21539> oh, wait, can I try to have my minecraft account deleted
#417 [15:14] <Guest21539> ?
#418 [15:14] <Guest21539> i can just create another one
#419 [15:14] <CubeTheThird> no
#420 [15:15] <Guest21539> ok, what is mojang's support number?
#421 [15:15] <CubeTheThird> they don't have a number. You can only contact them through their support page. It will be a long wait for a response, so I'm hoping we can resolve this before you go there
#422 [15:16] * ab [webchat@76-218-21-59.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#423 [15:16] <Guest21539> ok, thx for your help
#424 [15:17] <CubeTheThird> ??> Guest21539 win/hosts
#425 [15:17] <Mightyena> Guest21539: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#426 [15:17] <Mightyena> Guest21539: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#427 [15:17] * Guest21539 [webchat@pool-108-28-189-5.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#428 [15:17] <ab> when I launch minecraft it never finishes loading on the mojang page then it says that it has sent the error report.
#429 [15:17] <CubeTheThird> ab, let's try a malware scan
#430 [15:18] <CubeTheThird> ??> ab av/adwcleaner
#431 [15:18] <Mightyena> ab: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#432 [15:18] <Mightyena> ab: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#433 [15:38] * ab [webchat@76-218-21-59.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#434 [15:39] <ab> okay I tried running my malware software. I still cannot get past the mojang launch page. It says Java(TM) platform SE binary is not responding
#435 [15:40] <CubeTheThird> ab, please run adwcleaner. This is by far the most common solution to the issue you describe
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#439 [15:48] * Uglygodshrek [webchat@adsl-99-33-192-183.dsl.wlfrct.sbcglobal.net] has joined #minecrafthelp
#440 [15:49] <Uglygodshrek> So basically last time i logged in i change my email and password but now ive lost access to my new email and cant recover my email and mojang account but i have my transaction id
#441 [15:49] <CubeTheThird> please contact Mojang support
#442 [15:49] <CubeTheThird> ??> Uglygodshrek mojang/email
#443 [15:49] <Mightyena> Uglygodshrek: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#444 [15:49] <Mightyena> Uglygodshrek: Note: Do NOT send more than one at a time.
#445 [15:50] <Uglygodshrek> ok thank you do i give them the transaction id as proof its my account?
#446 [15:50] <CubeTheThird> Uglygodshrek, yes that's right
#447 [15:50] <Uglygodshrek> ok thanks ima go do that
#448 [16:10] * ConnorXcrash [webchat@097-085-076-222.res.spectrum.com] has joined #minecrafthelp
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#450 [16:16] * ryan [webchat@50.39.93.209.dyn.plus.net] has joined #minecrafthelp
#451 [16:17] * ryan is now known as Guest42860
#452 [16:17] <Guest42860> i cannot log into my account on minecraft.net or the minecraft launcher
#453 [16:18] * Guest42860 [webchat@50.39.93.209.dyn.plus.net] has quit. (Client Quit)
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#456 [16:39] * zyche [webchat@47.149.72.163] has joined #minecrafthelp
#457 [16:40] <zyche> my minecraft hasnt been able to launch since february
#458 [16:41] * scottjohn123 [webchat@c-73-224-198-88.hsd1.ga.comcast.net] has joined #minecrafthelp
#459 [16:42] <scottjohn123> Hi, minecraft on my pc crashed three consecutive times today before i stopped trying to play. It would let me play between 4 minutes and ten minutes but it crashed every time, with the same crash report each time. I have it ready to send.
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#464 [16:55] * stantheman [webchat@64.67.6.28.res-cmts.hzl.ptd.net] has joined #minecrafthelp
#465 [16:55] <stantheman> i cant log into my account
#466 [16:58] * whiteisa000 [webchat@c-73-11-183-35.hsd1.wa.comcast.net] has joined #minecrafthelp
#467 [16:58] <whiteisa000> i need help refunding
#468 [16:58] <whiteisa000> minecraft
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#471 [17:24] * liz9 [webchat@46.69.37.64] has joined #minecrafthelp
#472 [17:24] <liz9> Im having trouble logging into the minecraft launcher
#473 [17:26] <liz9> I bought my game yesterday, and i waited until today to ask for help because i read my login could have been blocked because of incorrect password. I cant log into minecraft.net either, the only think that works is to log into mojang directly. Ive reset my password and made 100% sure that i entered the right email and password intot he minecraft la
#474 [17:26] <liz9> uncher, but i keep getting the notice that they are incorrect.
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#478 [18:50] * ur2 [webchat@140-186-134-76-dynamic.midco.net] has joined #minecrafthelp
#479 [18:51] <ur2> My daughter is having problems getting into her Minecraft on her MacBook Pro. It always says Sorry! Make sure you are online and try again. We have reinstalled the program and have restarted the computer. What do we need to do?
#480 [19:00] * osuka [~osuka@2604:a880:0:1010::20:1] has quit. (Quit: ZNC 1.6.1+deb1 - http://znc.in)
#481 [19:05] * Logically_Creepy [webchat@cpe-24-211-208-5.nc.res.rr.com] has joined #minecrafthelp
#482 [19:09] <Logically_Creepy> Hey so i need somebody to help me out with something you might not get asked about everyday. Im 14; my mom left about 2 years ago and purchased my account on February 7th 2016. I can provide more details if needed like the Email and password. But she was never around to let me secure my account. I currently dont want anything to do with her (due to
#483 [19:09] <Logically_Creepy> personal issues in the family) and i would rather have my Mojang/Minecraft account email switched to my gmail. Is that possible in anyway?
#484 [19:10] * osuka [~osuka@2604:a880:0:1010::20:1] has joined #minecrafthelp
#485 [19:18] <CubeTheThird> Logically_Creepy, you'll have to contact Mojang support about that
#486 [19:18] <CubeTheThird> ??> Logically_Creepy mojang/email
#487 [19:18] <Mightyena> Logically_Creepy: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#488 [19:18] <Mightyena> Logically_Creepy: Note: Do NOT send more than one at a time.
#489 [19:22] * JoeLeBob [webchat@ip-83-99-83-95.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#490 [19:26] * angelwings2007 [webchat@5ec3a6bf.skybroadband.com] has joined #minecrafthelp
#491 [19:26] <angelwings2007> ive bought the game but on the wrong email adsress so it is not working is there a way to change the email over?
#492 [19:27] <angelwings2007> address*
#493 [19:28] * scottjohn123 [webchat@c-73-224-198-88.hsd1.ga.comcast.net] has joined #minecrafthelp
#494 [19:28] <JoeLeBob> Hello, I had a bit of an issue here on a minecraft server and I don't know if this can be resolved but I just wanted to know if there is a possibility to do something about it. So, I did some redstone contraptions on a server. I placed a shulker box in an item frame behind a sticky piston and when it got activated, my shulker just vanished. I asked
#495 [19:28] <JoeLeBob> the admin if I could get a refund of my shulker (filled with spawners) because it was a game bug and he refused. So my big question is, is there something I could do to convince him to get an ingame refund or is there a some kind of rule that mentions such situations?
#496 [19:29] <JoeLeBob> I know it's a bit of a dumb question and everything but that really pisses me of right now. Thanks for reading until the end.
#497 [19:29] <Absol> JoeLeBob: Please keep it civil
#498 [19:30] <CubeTheThird> JoeLeBob, you mean you payed for it?
#499 [19:30] * gbman2001 [webchat@cpe-172-114-226-22.socal.res.rr.com] has joined #minecrafthelp
#500 [19:30] <JoeLeBob> I did not pay real money on the stuff
#501 [19:30] <JoeLeBob> that would be illegal I guess
#502 [19:30] <gbman2001> Hello, was wondering if I could get some help with an issue I'm having.
#503 [19:31] <CubeTheThird> JoeLeBob, ya that would be violation of the EULA for one. There isn't thing we can do here about that. The servers are run by whoever runs them, so you'd need to contact a server admin or owner about the issue
#504 [19:31] <CubeTheThird> gbman2001, what issue?
#505 [19:31] <gbman2001> My launcher keeps crashing whenever it reaches the mojang screen.
#506 [19:32] <gbman2001> I have the latest log ready if you want to see it.
#507 [19:32] <CubeTheThird> gbman2001, copy it onto http://paste.ubuntu.com and give the URL here.
#508 [19:32] * Andy [webchat@24.88.30.21] has joined #minecrafthelp
#509 [19:32] <JoeLeBob> Rip my spawners I guess. Thanks for the quick answer
#510 [19:32] <scottjohn123> hi, minecraft on my pc crashed multiple times today, giving me the same crash report each time. I have it copied so i can send it. it would let me play for about 4-6 minutes each time, but would then crash.
#511 [19:33] <gbman2001> Do I need an account?
#512 [19:33] <gbman2001> For ubuntu?
#513 [19:33] <CubeTheThird> scottjohn123, copy the report onto http://paste.ubuntu.com and give the URL here.
#514 [19:33] <Andy> everytime i try to login it says im unable to connect even though i have full bars
#515 [19:33] <CubeTheThird> gbman2001, no. Just paste it, submit, and give the link here
#516 [19:33] <CubeTheThird> Andy, have you used any Alt tools or unofficial launchers?
#517 [19:33] <gbman2001> https://paste.ubuntu.com/p/mVrk2QKCGm/
#518 [19:33] <Andy> no
#519 [19:34] <CubeTheThird> Andy, are you using a VPN/Proxy?
#520 [19:34] <Andy> nope
#521 [19:34] <CubeTheThird> gbman2001, let's run a malware scan
#522 [19:34] <CubeTheThird> ??> gbman2001 av/adwcleaner
#523 [19:34] <Mightyena> gbman2001: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#524 [19:34] <Mightyena> gbman2001: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#525 [19:34] <CubeTheThird> ??> Andy tools/hjtfork
#526 [19:34] <Mightyena> Andy: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#527 [19:34] <Mightyena> Andy: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#528 [19:34] <gbman2001> Understood.
#529 [19:35] * JoeLeBob [webchat@ip-83-99-83-95.dyn.luxdsl.pt.lu] has quit. (Quit: webchat.esper.net)
#530 [19:35] <gbman2001> I don't know if this matters, but I already use Norton.
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#532 [19:35] <gbman2001> Should I still install this program?
#533 [19:35] <CubeTheThird> gbman2001, yes run it. You don't have to install it or anything, it just runs
#534 [19:36] <gbman2001> Alright, thanks. See you in a moment.
#535 [19:37] * gbman2001 [webchat@cpe-172-114-226-22.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#536 [19:38] <Andy> https://paste.ubuntu.com/p/26CRYHsMsz/
#537 [19:38] <scottjohn123> sorry i had some trouble with ubuntu
#538 [19:38] <scottjohn123> https://paste.ubuntu.com/p/5rN4h6CVfB/
#539 [19:39] <CubeTheThird> Andy, can you remove Hide Me VPN, and Ad Guard Plus ?
#540 [19:39] <CubeTheThird> scottjohn123, ok one moment
#541 [19:39] <Andy> yeah
#542 [19:39] <scottjohn123> no worries
#543 [19:40] <CubeTheThird> scottjohn123, hmmm this is looking pretty generic. Let's start by checking your video drivers
#544 [19:40] <CubeTheThird> ??> scottjohn123 win/dxdiag
#545 [19:40] <Mightyena> scottjohn123: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#546 [19:40] <Andy> how do i remove it
#547 [19:40] <CubeTheThird> Andy, from the control panel I would assume?
#548 [19:41] <Andy> okay
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#550 [19:45] <scottjohn123> https://paste.ubuntu.com/p/mGvCxxGHb8/
#551 [19:46] <scottjohn123> there, thats from the dxdiag thing
#552 [19:46] * PleaseWORK [webchat@c-73-94-209-249.hsd1.mn.comcast.net] has joined #minecrafthelp
#553 [19:46] <CubeTheThird> scottjohn123, ahh yep that'd be it. I'm afraid your system doesn't technically meet the system requirements for the game. Reason being is that your graphics chip is not properly supported on Windows 10
#554 [19:47] * gbman2001 [webchat@cpe-172-114-226-22.socal.res.rr.com] has joined #minecrafthelp
#555 [19:47] <gbman2001> Alright, I'm back.
#556 [19:47] <gbman2001> What would you like me to do next?
#557 [19:47] <CubeTheThird> gbman2001, alright first try launching it again
#558 [19:47] <gbman2001> Alright.
#559 [19:48] <gbman2001> I didnt quarantine any of the preinstalled software, just the items.
#560 [19:48] <scottjohn123> Thank you @CubeTheThird
#561 [19:49] <PleaseWORK> I have been trying to login into my minecraft account and I can login it from another computer but when im trying to do it from my personal computer it says login fail wrong email and password. Asking how to fix.
#562 [19:49] <gbman2001> As the preinstalled ones have been around since I got this computer.
#563 [19:49] <CubeTheThird> gbman2001, that's fine
#564 [19:49] <CubeTheThird> PleaseWORK, have you used any Alt tools or unofficial launchers?
#565 [19:49] * KindOne [kindone@h171.168.142.40.ip.windstream.net] has quit. (Ping timeout: 189 seconds)
#566 [19:50] <PleaseWORK> No i've just used the downloaded minecraft that they told me to download
#567 [19:50] <PleaseWORK> is that what I should be using?
#568 [19:50] <CubeTheThird> PleaseWORK, would be from https://minecraft.net/download
#569 [19:50] <gbman2001> Alright, It was a success. Thank you!
#570 [19:50] <CubeTheThird> awesome!
#571 [19:51] <PleaseWORK> Yes it just tried to download another instance of it.
#572 [19:51] <CubeTheThird> PleaseWORK, ok. are you using a VPN/Proxy?
#573 [19:52] <PleaseWORK> No just wireless connection
#574 [19:52] <CubeTheThird> ok
#575 [19:53] <CubeTheThird> ??> PleaseWORK win/hosts
#576 [19:53] <Mightyena> PleaseWORK: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#577 [19:53] <Mightyena> PleaseWORK: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
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#579 [19:58] * jimmy [webchat@ip68-224-195-168.ri.ri.cox.net] has joined #minecrafthelp
#580 [19:59] <jimmy> I have an old account linked with an old email but when i request a password reset from the old email mojang doesn't send an email.
#581 [19:59] <CubeTheThird> jimmy, you'll have to contact Mojang support about this
#582 [19:59] <CubeTheThird> ??> jimmy mojang/email
#583 [19:59] <Mightyena> jimmy: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#584 [19:59] <Mightyena> jimmy: Note: Do NOT send more than one at a time.
#585 [20:00] * KindOne [kindone@h50.161.189.173.dynamic.ip.windstream.net] has quit. (Ping timeout: 190 seconds)
#586 [20:00] <jimmy> the account is an old java account i want to recover not a windows is that link for windows?
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#588 [20:01] <PleaseWORK> paste.ubuntu.com/p/6MtvvxHMN4B/
#589 [20:01] <CubeTheThird> jimmy, that one is applicable to all versions, java included
#590 [20:01] <jimmy> okay thank you that helps a lot.
#591 [20:01] <CubeTheThird> PleaseWORK, doesn't look like a valid link
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#593 [20:02] <PleaseWORK> https://paste.ubuntu.com/p/6MtvvxHMN4B/ Sorry new link
#594 [20:02] <CubeTheThird> PleaseWORK, same thing. Isn't working :Z
#595 [20:03] <PleaseWORK> https://paste.ubuntu.com/p/6MtvxHMN4B/
#596 [20:03] <CubeTheThird> PleaseWORK, ok. Remove those two things from the hosts file, save it, then try logging in again
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#599 [20:09] <PleaseWORK> how to I remove from host. Sorry cant find it.
#600 [20:11] <CubeTheThird> PleaseWORK, what? That is literally the hosts file you showed me. You need to remove the lines in it that have mojang in it
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#602 [20:22] <PleaseWORK> @cubethethird thank you soo much i've been trying to figure this our for the last 4 days. If I could suck your dick I would. ;)
#603 [20:22] <Absol> PleaseWORK: Please keep it civil
#604 [20:22] * CubeTheThird facepalms
#604 [20:22] <CubeTheThird> glad that worked though
#605 [20:24] <PleaseWORK> Thanks again sorry for being weird
#606 [20:24] <PleaseWORK> have a good night for rest of your day
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#611 [20:35] <hunter> Hello I'm trying to migrate my old minecraft account (been playing since minecraft beta 1.6) and I honestly don't remember the email that I used to create the account or if I even used an email to create my account
#612 [20:35] <CubeTheThird> hunter, you'll have to contact Mojang support for assistance
#613 [20:35] <CubeTheThird> ??> hunter mojang/email
#614 [20:36] <CubeTheThird> ??> hunter mojang/email
#615 [20:36] <Mightyena> hunter: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#616 [20:36] <Mightyena> hunter: Note: Do NOT send more than one at a time.
#617 [20:36] <hunter> thank you
#618 [20:36] <hunter> the link you sent asks for my email adress used to create the account
#619 [20:36] <hunter> again I unfortunately don't remember which email I used
#620 [20:37] <hunter> should I just input my current email?
#621 [20:37] <CubeTheThird> hunter, right, so use your existing email and say in the comments that you don't know the account email
#622 [20:37] <hunter> ok thank you
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#624 [21:27] <Polter_craft> Hi
#625 [21:27] <CubeTheThird> hello Polter_craft
#626 [21:28] <Polter_craft> I can't reset my password
#627 [21:28] <CubeTheThird> what happens when you try?
#628 [21:29] <Polter_craft> incorrect password
#629 [21:29] <Polter_craft> .-
#630 [21:29] <Polter_craft> help me?
#631 [21:29] <CubeTheThird> Polter_craft, have you used any Alt tools or unofficial launchers?
#632 [21:29] <Polter_craft> not
#633 [21:30] <CubeTheThird> Polter_craft, are you using a VPN/Proxy?
#634 [21:30] <Polter_craft> not
#635 [21:31] <CubeTheThird> ??> Polter_craft tools/hjtfork
#636 [21:31] <Mightyena> Polter_craft: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#637 [21:31] <Mightyena> Polter_craft: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#638 [21:33] <Polter_craft> ;-------
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#643 [22:19] <Ethan> Hey, I just installed Minecraft Java edition and I installed shaders I KNOW my pc can handle and now im getting framerates in the 30s
#644 [22:19] <Ethan> i also had framerates in the 30s before i installed the shaders tho
#645 [22:20] <Ethan> Silidur's meduim shaders run through Java and Optifine
#646 [22:21] <Ethan> I have a RX590 and a Ryzen 5 2600 with 16 gigs of 3000 ram
#647 [22:23] <Ethan> Minecraft is running 1.15.2
#648 [22:30] * hunter [webchat@186.87.130.245] has joined #minecrafthelp
#649 [22:31] <hunter> Hello! I already submitted my ticket to mojang regarding account migration. Should I abandon all hope if I can't find the transaction ID or the email originally used to buy the game?
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#652 [22:42] <hunter> is it possible for mojang customer support to find the email used to purchase the game if you provide them with your minecraft premium username?
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