#1 [02:01] * Hello [webchat@c-75-64-173-100.hsd1.tn.comcast.net] has joined #minecrafthelp
#2 [02:01] <Hello> i cannot get back into my account
#3 [02:10] * Argon [webchat@p5b03c2bd.dip0.t-ipconnect.de] has joined #minecrafthelp
#4 [02:10] <Argon> Got a problem,
#5 [02:11] * BigBlueCat22 [webchat@pool-173-72-195-170.clppva.fios.verizon.net] has joined #minecrafthelp
#6 [02:11] <Argon> If I want to Log in in Minecraft Dungeons it says this account is already used. Somebody got an idea?
#7 [02:12] <BigBlueCat22> I was just playing on a server and after i logged off, I went to go play on a different one. When I got to the multiplayer tab, nothing was there. It just said "Scanning for games on your local network". I also tried adding back the servers but that wont work either. They just say,"Can't connect to server" and "Can't resolve hostname". If I try to
#8 [02:12] <BigBlueCat22> connect to the servers it just says,"io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:". I have no idea what to do and I cant just not play on servers anymore so, please someone help!
#9 [02:14] * Guest9741 is now known as payonel
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#12 [03:19] <siekiera111222> mam problem z grą minecraft java edition , podczas uruchamiania launchera launcher staje się biały , dopiero po chwili się uruchamia , gdy wciskam przycisk GRAJ cały komputer działa bardzo wolno a minecraft się nie uruchamia , reinstalowanie gry nie pomogło , proszę o pomoc
#13 [05:07] * Cecilie [webchat@128-76-210-154-cable.dk.customer.tdc.net] has joined #minecrafthelp
#14 [05:07] <Cecilie> I don't receive an email when I try to reset my password
#15 [05:09] <Cecilie> why is that?
#16 [05:29] * tuplik [webchat@188.246.100.118] has joined #minecrafthelp
#17 [05:32] <tuplik> How can I change the controls from the controller on the keyboard in minecraft dungeons?
#18 [05:32] * tuplik [webchat@188.246.100.118] has quit. (Client Quit)
#19 [05:47] * lol [webchat@161.58.134.37.dynamic.jazztel.es] has joined #minecrafthelp
#20 [05:47] <lol> Hi
#21 [05:48] <lol> I cant log in in my minecraft account
#22 [05:48] <lol> What should i do?
#23 [05:53] * _TempyT_ [webchat@151.72.45.232] has joined #minecrafthelp
#24 [05:53] <_TempyT_> Hi
#25 [05:53] <_TempyT_> I need help with login
#26 [05:54] <_TempyT_> when I try to access to de minecraft.net
#27 [05:54] <_TempyT_> the*
#28 [05:54] <_TempyT_> when I try to log in into the site
#29 [05:54] <_TempyT_> Nothing Happen
#30 [05:55] <_TempyT_> I can see some errors in "Inspects" of the green button
#31 [05:55] <_TempyT_> Pls help me
#32 [05:55] <_TempyT_> ...
#33 [05:57] <_TempyT_> PLSS
#34 [05:57] <_TempyT_> HELP
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#36 [06:18] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#37 [06:21] <lol> The same thing happens to me
#38 [06:22] <lol> i think u have to go to this pc, windows c, windows, system32, drivers, etc and eliminate all
#39 [06:39] <Andrio> let's not do that.
#40 [06:43] <Andrio> lol, what happens when you try?
#41 [06:44] <lol> Dont worry they are regenerable drivers
#42 [06:45] <lol> After eliminating that drivers u have to restart the pc
#43 [06:45] <lol> And then u can enter your minecraft account again
#44 [06:48] <lol> ok_
#45 [06:48] <lol> ?
#46 [06:48] <lol> ok?
#47 [06:50] <lol> Someone anwser back please
#48 [06:50] <lol> Im alone
#49 [06:56] <Andrio> lol, at most you'll want to clear the hosts file, not delete all files
#50 [06:57] <lol> Yeah
#51 [06:58] * ValkieValk [webchat@ftth-005-199-148-233.solcon.nl] has joined #minecrafthelp
#52 [06:58] <ValkieValk> Hello
#53 [06:58] <ValkieValk> Hello!
#54 [06:58] <lol> Hello
#55 [06:58] <lol> U cant enter your minecraft account??
#56 [06:59] <ValkieValk> Nope
#57 [07:00] <ValkieValk> I'm having problems with my realms.
#58 [07:00] <lol> F
#59 [07:00] <lol> i cant help u
#60 [07:06] <ValkieValk> mmm
#61 [07:08] * lol [webchat@161.58.134.37.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#62 [07:14] * TheSilentLink_ [~TheSilent@host86-133-72-62.range86-133.btcentralplus.com] has joined #minecrafthelp
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#64 [07:18] <ValkieValk> h
#65 [07:18] * TheSilentLink_ [~TheSilent@host86-133-72-62.range86-133.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#66 [07:19] * TheSilentLink [~TheSilent@host86-133-72-62.range86-133.btcentralplus.com] has joined #minecrafthelp
#67 [07:21] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#68 [07:23] <ValkieValk> Hello?
#69 [07:26] <ValkieValk> ...
#70 [07:27] <CubeTheThird> do you need something..?
#71 [07:41] <ValkieValk> Yes
#72 [07:41] <ValkieValk> So uh
#73 [07:41] <ValkieValk> I'm having some problems with my realm.
#74 [07:42] <ValkieValk> Now I finally got an E-mail back from Minecraft so yah it told me to go here.
#75 [07:43] <CubeTheThird> what problems?
#76 [08:34] <ValkieValk> So
#77 [08:34] <ValkieValk> I'm having trouble with my account's age settings where it says i'm underage to go into realms.
#78 [08:34] <ValkieValk> And if I update my account it doesnt work
#79 [08:34] <CubeTheThird> then you will have to wait for Mojang support to respond to you
#80 [08:35] <ValkieValk> Oh ok
#81 [08:35] <ValkieValk> thanks
#82 [08:35] * ValkieValk [webchat@ftth-005-199-148-233.solcon.nl] has quit. (Quit: webchat.esper.net)
#83 [08:54] * leovidal [webchat@179.232.169.36] has joined #minecrafthelp
#84 [08:54] <leovidal> Hi, I am from Brazil, and have a problem with minecraft Java Edition, the attached file contains the error message presented. I tried to include the file 'opengl32.ddl' and still did not succeed
#85 [08:54] <CubeTheThird> ??> leovidal win/dxdiag
#86 [08:54] <Mightyena> leovidal: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#87 [09:11] * Davian [webchat@c-73-244-15-115.hsd1.fl.comcast.net] has joined #minecrafthelp
#88 [09:12] <Davian> cant install minecraft
#89 [09:12] <leovidal> https://paste.ubuntu.com/p/48fqjnQ36t/
#90 [09:12] <CubeTheThird> Davian, what happens when you try?
#91 [09:12] <CubeTheThird> leovidal, sorry, but your system does not meet the minimum requirements for Minecraft
#92 [09:13] <Davian> the volume e:/ is current unavailable but it dosent give me the option to change it
#93 [09:13] <Davian> yes it does ive played it before :)
#94 [09:13] <CubeTheThird> Davian, only messages with your name are for you
#95 [09:13] <CubeTheThird> Davian, so it doesn't let you select where to install it at all?
#96 [09:14] <Davian> yeah!
#97 [09:14] <CubeTheThird> Davian, can you try the alternative launcher: https://www.minecraft.net/en-us/download/alternative/
#98 [09:14] <leovidal> and how do I refund
#99 [09:15] <CubeTheThird> ??> leovidal mojang/email
#100 [09:15] <Mightyena> leovidal: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#101 [09:15] <Mightyena> leovidal: Note: Do NOT send more than one at a time.
#102 [09:15] <Davian> trying right now
#103 [09:18] <Davian> this seemed to work
#104 [09:18] <Davian> thank you!!
#105 [09:18] * Davian [webchat@c-73-244-15-115.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#106 [09:21] <leovidal> tks
#107 [09:36] * payonel [~payonel@2607:5300:203:51d5::bad:c0de] has joined #minecrafthelp
#108 [09:36] * payonel is now known as Guest97393
#109 [09:42] * BoogieMonster1O1 [~boogiemon@171.61.103.147] has joined #minecrafthelp
#110 [09:42] * BoogieMonster1O1 [~boogiemon@171.61.103.147] has joined #minecrafthelp
#111 [09:43] * BoogieMonster1O1 [~boogiemon@171.61.103.147] has left #minecrafthelp
#112 [09:58] * boss [webchat@79-66-171-66.dynamic.dsl.as9105.com] has joined #minecrafthelp
#113 [10:01] <boss> hi how to get refund
#114 [10:01] <CubeTheThird> contact Mojang support
#115 [10:01] <CubeTheThird> ??> boss mojang/email
#116 [10:01] <Mightyena> boss: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#117 [10:01] <Mightyena> boss: Note: Do NOT send more than one at a time.
#118 [10:03] <boss> i bought the wrong version of minecraft
#119 [10:22] * SquidgySalt6989 [webchat@cpc126626-bahd5-2-0-cust177.14-2.cable.virginm.net] has joined #minecrafthelp
#120 [10:22] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#121 [10:23] <SquidgySalt6989> I have just downloaded Minecraft java for my son's PC however although it is allowing access it is not letting him play the game. As soon as he hits play it logs him off - any thoughts?
#122 [10:24] <CubeTheThird> SquidgySalt6989, are there any error messages or crash reports?
#123 [10:25] <SquidgySalt6989> it is a new Windows 10 system he has however the system said something about having to check for updates?
#124 [10:26] <CubeTheThird> SquidgySalt6989, ok let's first get any Windows updates out of the way. Open the start menu, and search for Windows Update
#125 [10:27] <SquidgySalt6989> i have just updated it however it needs me to restart - should i do this first and then try again?
#126 [10:27] <CubeTheThird> SquidgySalt6989, yup, restart, try again, and come back if the issue persists
#127 [10:27] <SquidgySalt6989> thanks for your help
#128 [10:28] * SquidgySalt6989 [webchat@cpc126626-bahd5-2-0-cust177.14-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#129 [10:32] * SquidySalt6989 [webchat@cpc126626-bahd5-2-0-cust177.14-2.cable.virginm.net] has joined #minecrafthelp
#130 [10:34] <SquidySalt6989> I was on this a couple of minutes ago and one of the agents asked me to update my windows to the latest version to see if this would help me access my Java Minecraft/ I have done this and restarted the computer and we still cannot access it
#131 [10:34] <CubeTheThird> SquidySalt6989, ok. Can you be a bit more detailed about what happens? You press Play, and then what?
#132 [10:34] <SquidySalt6989> The error code is GLFW error 65542: WGL
#133 [10:34] <CubeTheThird> SquidySalt6989, ahh gotcha, so a graphics error. Let's check your video drivers
#134 [10:34] <CubeTheThird> ??> SquidySalt6989 win/dxdiag
#135 [10:34] <Mightyena> SquidySalt6989: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#136 [10:42] <SquidySalt6989> I have done the detail in the link provided - do you want me to post the link to it here?
#137 [10:42] <CubeTheThird> SquidySalt6989, yes please
#138 [10:42] <SquidySalt6989> https://paste.ubuntu.com/p/phYkCQFfwW/
#139 [10:44] <CubeTheThird> SquidySalt6989, ok one moment
#140 [10:44] <SquidySalt6989> Thanks
#141 [10:45] <CubeTheThird> SquidySalt6989, ok it looks like you need an update for your Nvidia graphics drivers. Lemme grab you a link
#142 [10:45] <SquidySalt6989> That's brilliant - thanks again!
#143 [10:45] <CubeTheThird> SquidySalt6989, ok. download and install https://www.nvidia.com/Download/driverResults.aspx/159423/en-us
#144 [10:49] * jordan5 [webchat@host81-140-178-180.range81-140.btcentralplus.com] has joined #minecrafthelp
#145 [10:51] <jordan5> hi i made a purchased of minecraft dungeons on the wrong account so i cant play it
#146 [10:52] <CubeTheThird> jordan5, please ask in our community discord: https://discord.gg/58Sxm23
#147 [10:52] * SquidySalt6989 [webchat@cpc126626-bahd5-2-0-cust177.14-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#149 [11:16] * jack [webchat@176-23-51-100-cable.dk.customer.tdc.net] has joined #minecrafthelp
#150 [11:16] * jack is now known as Guest57293
#151 [11:17] <Guest57293> hey when i start the game on and hit play in minecraft then it crashes and so i could enter
#152 [11:18] <CubeTheThird> Guest57293, do you get a crash report?
#153 [11:18] <Guest57293> yes
#154 [11:19] <CubeTheThird> Guest57293, copy the report onto http://paste.ubuntu.com and give the URL here.
#155 [11:21] <Guest57293> there just comes a black box where the game says crashed
#156 [11:21] <CubeTheThird> ??> Guest57293 launcher/log
#157 [11:21] <Mightyena> Guest57293: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#158 [11:25] <Guest57293> https://paste.ubuntu.com/
#159 [11:25] <Guest57293> https://paste.ubuntu.com/p/JNgzMktygb/
#160 [11:25] <CubeTheThird> Guest57293, ok, looks like a video driver issue
#161 [11:25] <CubeTheThird> ??> Guest57293 win/dxdiag
#162 [11:25] <Mightyena> Guest57293: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#163 [11:27] * Plys15 [webchat@82.102.16.174] has quit. (Quit: webchat.esper.net)
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#165 [11:55] * Clanchi [webchat@93-42-28-115.ip84.fastwebnet.it] has joined #minecrafthelp
#166 [11:55] <Clanchi> goodevening
#167 [11:55] <Clanchi> i need help...
#168 [11:56] <CubeTheThird> with what?
#169 [11:56] <Clanchi> i'm trying to buy me an accont but i can't log in my account before buing it
#170 [11:56] <CubeTheThird> Clanchi, what happens?
#171 [11:56] <Clanchi> sorry for english I'm italian
#172 [11:57] <Clanchi> it dosen't let me log in and so i can't buy it
#173 [11:58] <CubeTheThird> Clanchi, are you receiving an error message?
#174 [11:58] <Clanchi> anything
#175 [11:58] <Clanchi> that's the problem
#176 [11:58] <Clanchi> but sometimes yes
#177 [11:58] <CubeTheThird> Clanchi, have you used any Alt tools or unofficial launchers?
#178 [11:58] <Clanchi> of course NOT
#179 [11:58] <CubeTheThird> Clanchi, are you using a VPN/Proxy?
#180 [11:58] <Clanchi> i'm try to BUY it
#181 [11:59] <Clanchi> with my credit card
#182 [11:59] <Clanchi> no vpn ex.
#183 [11:59] <CubeTheThird> Clanchi, have you tried resetting your password?
#184 [12:00] <Clanchi> no because it is not create a real account
#185 [12:00] <Clanchi> but i can't log in to it
#186 [12:00] <CubeTheThird> gotcha
#187 [12:00] <CubeTheThird> Clanchi, what do you get when you visit this page: https://authserver.mojang.com
#188 [12:00] <Clanchi> private
#189 [12:01] <CubeTheThird> ??
#190 [12:01] <Clanchi> i can't go in the page
#191 [12:01] <Clanchi> it says private
#192 [12:01] <CubeTheThird> ??> Clanchi win/hosts
#193 [12:01] <Mightyena> Clanchi: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#194 [12:01] <Mightyena> Clanchi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#195 [12:01] <Clanchi> i never use vpn or other things
#196 [12:02] * angular_mike_2 [~sid45533@id-45533.charlton.irccloud.com] has joined #minecrafthelp
#197 [12:02] <Clanchi> i can't log in the online account
#198 [12:02] <Clanchi> on the internet not in the launcher
#199 [12:03] <CubeTheThird> Clanchi, please follow the instructions Mightyena gave you
#200 [12:03] <Clanchi> ok i will traslate it
#201 [12:03] <Clanchi> wait
#202 [12:04] <CubeTheThird> take your time :)
#203 [12:05] <Clanchi> my ip??
#204 [12:06] <CubeTheThird> Clanchi, I do not need your IP. Did you get the hosts file open?
#205 [12:06] <Clanchi> yes
#206 [12:06] <CubeTheThird> Clanchi, ok, there do you see anything with mojang in it?
#207 [12:06] <Clanchi> yes 2 lines
#208 [12:06] <CubeTheThird> Clanchi, ok. Remove those 2 lines, save the file, and try logging in again
#209 [12:07] <Clanchi> even the 2 ip on the left??
#210 [12:07] <CubeTheThird> Clanchi, yes, the full line
#211 [12:07] <Clanchi> done
#212 [12:08] <Clanchi> i try again now
#213 [12:08] <Clanchi> nothing even now
#214 [12:08] <CubeTheThird> Clanchi, you were able to save the hosts file?
#215 [12:09] <Clanchi> yes yes
#216 [12:09] <Clanchi> of course
#217 [12:09] <CubeTheThird> Clanchi, ok, what happens now, when you visit https://authserver.mojang.com
#218 [12:09] <Clanchi> when i click login after inserting my email and password the button turn gray and nothing happens
#219 [12:10] <Clanchi> private again
#220 [12:10] * kitichu [webchat@097-097-134-180.res.spectrum.com] has joined #minecrafthelp
#221 [12:10] <Clanchi> dammit
#222 [12:10] <Clanchi> did i need a new computer??
#223 [12:10] * kitichu [webchat@097-097-134-180.res.spectrum.com] has quit. (Client Quit)
#224 [12:10] <CubeTheThird> Clanchi, can you close and re-open the hosts file, and make sure the changes are still gone?
#225 [12:11] <Clanchi> yes i did it agin just now
#226 [12:11] <Clanchi> and it still deleted
#227 [12:12] <Clanchi> dammit
#228 [12:12] <CubeTheThird> ??> Clanchi tools/hjtfork
#229 [12:12] <Mightyena> Clanchi: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#230 [12:12] <Mightyena> Clanchi: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#231 [12:12] * backyards [~ivan@118.174.219.252] has joined #minecrafthelp
#232 [12:19] * Clanchi [webchat@93-42-28-115.ip84.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#233 [12:49] <nate> https://bugs.mojang.com/browse/MCL-14107 <-- very worth making sure your launcher is updated before you might do any form of uninstall lol
#234 [13:13] * Rookie [webchat@c-98-193-212-177.hsd1.tn.comcast.net] has joined #minecrafthelp
#235 [13:19] <Rookie> I am unable to register for a minecraft account to purchase the basic 29.95 game, I've tried various email and password combinations on Safari and Firefox. Keep getting this following message: IllegalArgumentException Registration Failed. I'm on MAC OS 10.13.6.
#236 [13:20] <CubeTheThird> Rookie, have you used any Alt tools or unofficial launchers?
#237 [13:29] * Terminator [webchat@host-92-20-138-100.as13285.net] has joined #minecrafthelp
#238 [13:32] <Terminator> can someone help me to login to the website for minecraft, when i try to login the button goes gray and nothing happens, i can login to the website on my phone but not on my pc for some reason
#239 [13:33] <CubeTheThird> Terminator, have you used any Alt tools or unofficial launchers?
#240 [13:33] <Terminator> no
#241 [13:33] <CubeTheThird> Terminator, are you using a VPN/Proxy?
#242 [13:34] <Rookie> Not that I know of unless my kids have, how do I check?
#243 [13:34] <CubeTheThird> ??> Rookie win/hosts
#244 [13:34] <Mightyena> Rookie: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#245 [13:34] <Terminator> no
#246 [13:34] <Mightyena> Rookie: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#247 [13:34] <CubeTheThird> Terminator, what do you get when you visit this page: https://authserver.mojang.com
#248 [13:35] <Terminator> it dosent let me on the website
#249 [13:35] <CubeTheThird> ??> Terminator win/hosts/edit
#250 [13:35] <Mightyena> Terminator: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#251 [13:35] <Mightyena> Terminator: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#252 [13:39] <Terminator> i have opend the %SystemRoot%\System32\drivers\etc\hosts file
#253 [13:39] <CubeTheThird> Terminator, in that file, remove the lines that have mojang in it, and save the file
#254 [13:40] <Terminator> ok
#255 [13:40] <Terminator> done
#256 [13:41] <CubeTheThird> Terminator, ok now try logging in
#257 [13:41] <Terminator> omg it worked thank you so much
#258 [13:41] <CubeTheThird> awesome!
#259 [13:50] * D4UNTL3SS [webchat@122-60-173-175-adsl.sparkbb.co.nz] has joined #minecrafthelp
#260 [13:50] <D4UNTL3SS> Why do I not have all of the video setting options, I don't have "turn fog on", or "shaders" or anything like that
#261 [13:52] <CubeTheThird> D4UNTL3SS, I don't believe those options are available in vanilla minecraft
#262 [13:52] <D4UNTL3SS> How can I get them then?
#263 [13:53] <CubeTheThird> I would suspect they are added in through various mods
#264 [13:58] <Rookie> Ok I have a launcher already in applications tried to add an account through that - same result, I'm on a mac so there is nothing listed as "notepad" in the finder I have "notes" and "text pad"
#265 [13:59] <CubeTheThird> Rookie, ahh gotcha
#266 [13:59] <CubeTheThird> ??< Rookie mac/hosts
#267 [13:59] <CubeTheThird> ??< mac/hosts
#268 [13:59] <CubeTheThird> ok
#269 [13:59] <CubeTheThird> ??> Rookie mac/hosts
#270 [13:59] <Mightyena> Rookie: You may have a problem with your hosts file, which overrides DNS queries. Please do the following:
#271 [13:59] <Mightyena> Rookie: In Finder, press Shift-Cmd-G and type: `/private/etc/hosts`. Open the highlighted file in the text editor, copy the contents onto https://paste.ubuntu.com , submit it, and give us the resulting URL.
#272 [13:59] <CubeTheThird> try that version
#273 [14:05] * BigBlueCat22 [webchat@pool-173-72-195-170.clppva.fios.verizon.net] has joined #minecrafthelp
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#275 [14:32] * Bubble45 [webchat@90.162.119.9] has joined #minecrafthelp
#276 [14:32] <Bubble45> hi!
#277 [14:32] <Bubble45> I need help with minecraft java edition
#278 [14:32] <CubeTheThird> what's the problem?
#279 [14:33] <Bubble45> when i open versions 1.7.10, 1.8 and 1.12.2 my game crashes
#280 [14:33] <Bubble45> this is the error Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#281 [14:33] <CubeTheThird> ??> Bubble45 win/dxdiag
#282 [14:33] <Mightyena> Bubble45: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#283 [14:33] <Bubble45> ok
#284 [14:34] <Bubble45> https://paste.ubuntu.com/p/dFp2DZ33YZ/
#285 [14:34] <CubeTheThird> is your monitor overclocked to 80Hz ?
#286 [14:35] <Bubble45> yes
#287 [14:35] <CubeTheThird> can you try setting it to the native 60, see if that fixes it?
#288 [14:35] <Bubble45> but i overclocked my monitor 3 months ago
#289 [14:35] <Bubble45> and the error is from a few hours
#290 [14:36] <Bubble45> what
#291 [14:37] <Bubble45> i think that was the problem then
#292 [14:37] <CubeTheThird> lol figured as much
#293 [14:37] <Bubble45> thanks!!
#294 [14:37] <CubeTheThird> probably a bug with older versions of LWJGL
#295 [14:37] <CubeTheThird> glad that works
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#299 [15:05] * Frost [webchat@198.144.145.56] has joined #minecrafthelp
#300 [15:07] <Frost> hi im playing on java edition and trying to join a realm but the play realms button wont work cause its grey'ed out
#301 [15:07] <CubeTheThird> Frost, have you purchased the game, or are you playing in Demo mode?
#302 [15:08] <Frost> i purchased the game
#303 [15:08] <CubeTheThird> Frost, what's your minecraft username?
#304 [15:08] <Frost> 1 second
#305 [15:08] <Frost> FrostyFox1418
#306 [15:09] <CubeTheThird> Frost, ok, so it's migrated as far as I can tell. Are you using the official game launcher?
#307 [15:09] <Frost> yes and the latest version
#308 [15:09] <CubeTheThird> Frost, can you logout of the game launcher, and back in?
#309 [15:10] <Frost> yes one moment
#310 [15:10] <CubeTheThird> Frost, and which version? Latest version can mean a couple of things
#311 [15:10] <Frost> 1.15.2
#312 [15:10] <CubeTheThird> ok
#313 [15:11] <Frost> i logged in and out
#314 [15:11] <CubeTheThird> Frost, ok. Same issue?
#315 [15:11] <Frost> yup
#316 [15:12] <CubeTheThird> Frost, are you using a VPN/Proxy?
#317 [15:12] <Frost> ah yes let me try turning it off
#318 [15:13] <CubeTheThird> make sure you close and re-open the game after
#319 [15:14] * Frost [webchat@075-130-228-063.res.spectrum.com] has joined #minecrafthelp
#320 [15:14] <Frost> CubeTheThird sorry im back
#321 [15:14] <CubeTheThird> cool
#322 [15:14] <CubeTheThird> I'm moderately curious why you were VPNing to Canada
#323 [15:14] <CubeTheThird> :p
#324 [15:15] <Frost> live in mass its fairly close
#325 [15:15] <CubeTheThird> true
#326 [15:15] <Frost> ah still same issue
#327 [15:16] <CubeTheThird> does Multiplayer work?
#328 [15:16] <Frost> let me try
#329 [15:16] <CubeTheThird> I'm wondering if it's a COPPA issue
#330 [15:17] <Frost> i can connect to mineplex
#331 [15:17] <CubeTheThird> hmm
#332 [15:17] <CubeTheThird> what do you get when you visit: https://authserver.mojang.com
#333 [15:18] <Frost> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.6.12","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.6.12_build214","Application-Owner":"Mojang"}
#334 [15:18] <CubeTheThird> ok that's good
#335 [15:19] * Followthecross99 [webchat@cpe-98-122-44-17.sc.res.rr.com] has joined #minecrafthelp
#336 [15:19] <CubeTheThird> can you send me a screenshot?
#337 [15:19] <CubeTheThird> ??> Frost imgur
#338 [15:19] <Mightyena> Frost: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#339 [15:19] <Frost> ??? 1 sec
#340 [15:20] <CubeTheThird> take your time
#341 [15:20] <Followthecross99> the debug screen isn't showing a lot of info like coordinates and which direction i am facing. I messed around with settings earlier and this problem ucurred. I don't know what i did
#342 [15:21] <CubeTheThird> Followthecross99, if I'm not mistaken, you set the reduced debug menu in the chat settings
#343 [15:21] <Followthecross99> oh
#344 [15:21] <Followthecross99> thats kind of weird
#345 [15:21] <Frost> https://imgur.com/a/dMkzBOe
#346 [15:21] <Followthecross99> ok. thanks for the quich fix
#347 [15:22] <CubeTheThird> Frost, oh, that's not what I was thinking. Were you invited to a realm?
#348 [15:22] <Frost> yes but its not showing
#349 [15:23] <CubeTheThird> Frost, click on the little envelope at the top
#350 [15:27] <Frost> welp disconnected from my proxy and it works thx for the time
#351 [15:27] <Frost> dont know why
#352 [15:28] <CubeTheThird> lol
#353 [15:28] <Frost> thx tho
#354 [15:30] * dogayoga [webchat@62.122.98.110] has joined #minecrafthelp
#355 [15:31] <dogayoga> Hello. Due to Internet problems, I can't play Minecraft Dungeons, so I would like to get a refund for It.
#356 [15:31] <dogayoga> I have all the receipts, letters, and everything you need
#357 [15:32] <CubeTheThird> dogayoga, there are currently service disruptions: http://twitter.com/MojangStatus/status/1265376372081524738
#358 [15:33] <CubeTheThird> dogayoga, but if you just want a refund, you'll need to contact Mojang support
#359 [15:33] <CubeTheThird> ??> dogayoga mojang/email
#360 [15:33] <Mightyena> dogayoga: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#361 [15:33] <Mightyena> dogayoga: Note: Do NOT send more than one at a time.
#362 [15:33] * Santina [webchat@112.211.8.138] has joined #minecrafthelp
#363 [15:33] <Santina> hi there
#364 [15:33] <Santina> i cant install minecraft it keeps on crashing
#365 [15:33] <CubeTheThird> Santina, are you getting a crash report?
#366 [15:34] <Santina> yes
#367 [15:34] <Santina> Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#368 [15:34] <CubeTheThird> Santina, copy the full log onto http://paste.ubuntu.com and give the URL here.
#369 [15:35] <Santina> https://paste.ubuntu.com/p/wMzD6HVndt/
#370 [15:36] <CubeTheThird> Santina, ok looks like a video driver issue
#371 [15:36] <CubeTheThird> ??> Santina win/dxdiag
#372 [15:36] <Mightyena> Santina: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#373 [15:39] <Santina> https://paste.ubuntu.com/p/hbkbVdbz9q/
#374 [15:41] <CubeTheThird> Santina, hmm ok. Couple things. First let's update your video drivers
#375 [15:41] <Santina> ok
#376 [15:42] <Santina> i tried to update it via intel and says Your Intel® drivers and software are up to date.
#377 [15:42] <CubeTheThird> Santina, download and install the 2nd download here: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=124967
#378 [15:42] <CubeTheThird> Santina, you've also got AMD drivers. One sec
#379 [15:43] <CubeTheThird> Santina, and get the radeon software here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-500-series/radeon-530
#380 [15:46] <Santina> downloading :)
#381 [15:50] <dogayoga> I sent a request for a refund for the game and attached screenshots confirming my payment and availability of the game. Did I do everything right?
#382 [15:51] <CubeTheThird> dogayoga, sounds right to me
#383 [15:52] <dogayoga> thank you very much, I will wait for confirmation. good luck! :3
#384 [15:53] <Santina> i tried to install igfx_win10_100.8190.exe but got an error the driver being is not validated
#385 [15:53] <Santina> AMD is currently being installed
#386 [15:53] <CubeTheThird> Santina, uhg lovely. Alright proceed with AMD and I'll try and find you an alternative for Intel
#387 [15:54] <Santina> got it thanks
#388 [15:55] <CubeTheThird> Santina, well Dell has one slightly newer than your current one: https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=73ffv&oscode=wt64a&productcode=inspiron-15-5570-laptop
#389 [15:56] <CubeTheThird> Santina, scroll down to download it
#390 [15:56] <Santina> on it! :)
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#392 [16:04] <Santina> CubeTheThird intel installation was unsuccessful
#393 [16:04] <Santina> https://paste.ubuntu.com/p/S3wfG8RG2B/
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#395 [16:11] <Estefoouu> hola
#396 [16:11] <Estefoouu> necesito ayuda
#397 [16:12] <Estefoouu> hi
#398 [16:12] <Estefoouu> i need a help
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#405 [16:35] <Afil4k> Hello, I'm having problems when I try to log in to the minecraft website, the problem is that I enter the email and password, so when I click on 'enter' the green icon turns black and doesn't load, and I can't enter
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#408 [17:32] <DarkStar8> hello
#409 [17:33] <DarkStar8> I bought minecraft java edition to be able to play with my friends but found out I can't I want to get a refund and get bedrock edition so I can play with them
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#412 [17:42] * scoviii [webchat@bmtnon3746w-lp130-08-65-95-95-85.dsl.bell.ca] has joined #minecrafthelp
#413 [17:42] <scoviii> hello
#414 [17:43] <Skyborne> Hello I have Minecraft java 1.15 and everytime I launch it its stuck on the mojang screen
#415 [17:43] <scoviii> same!
#416 [17:43] <scoviii> i cant find a fix
#417 [17:43] <Skyborne> yeah
#418 [17:44] <scoviii> i just bought a srver and this shit keeps happening
#419 [17:44] <Absol> scoviii: Please keep it civil
#420 [17:45] <Skyborne> So I guess no help here
#421 [17:45] <scoviii> is there anyone in here who can help us
#422 [17:45] <Skyborne> im gonna factory reset my pc
#423 [17:46] * scoviii [webchat@bmtnon3746w-lp130-08-65-95-95-85.dsl.bell.ca] has quit. (Client Quit)
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#425 [17:49] * DarkStar8 [webchat@S010678ca39ff306a.ok.shawcable.net] has joined #minecrafthelp
#426 [17:50] <DarkStar8> I bought java edition to play with my friends on my laptop and I cant play with them so I was going to get bedrock edition instead can i refund then but the other?
#427 [18:19] * Zouleil [webchat@177.241.34.89] has joined #minecrafthelp
#428 [18:23] <Zouleil> Hello, I'm having problems connecting to my minecraft dungeons account. I recently bought the Hero Edition and it allowed me to install, enter and even play a bit; but now, just a few hours later, I can't play and if I search for my game, the launcher even tells me I currently don't own a minecraft dungeon copy
#429 [18:23] <Zouleil> Still I have an e-mail where it states I bought that version
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#432 [18:54] * kuka [webchat@r186-48-23-26.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#433 [18:55] <kuka> hello
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#437 [19:07] * Vive [webchat@ip72-192-229-63.dc.dc.cox.net] has joined #minecrafthelp
#438 [19:07] <Vive> Hello!
#439 [19:08] <Vive> I just purchased a minecraft account for the first time and I cannot login
#440 [19:09] <Vive> The message error that appears is "Invalid username or password"
#441 [19:14] <Vive> I purchased it to live stream with my friend today but I have encountered this problem
#442 [19:14] <Vive> btw this is my first time purchasing one
#443 [19:15] <Vive> f
#444 [19:37] <Vive> Please help me because I am starting to worried that I got scammed by Minecraft
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#450 [22:28] * Friendly [webchat@047-037-136-045.res.spectrum.com] has joined #minecrafthelp
#451 [22:30] <Friendly> Hello i wanted to know how to get a refund on minecraft dungeons?
#452 [22:30] <Friendly> i boought it on the wrong account