#1 [00:09] * clarjon1 [~clarjon1@198-84-130-36.cpe.teksavvy.com] has quit. (Remote host closed the connection)
#2 [00:12] <Joe> nvm i got it
#3 [00:58] * meg [webchat@c-73-189-74-18.hsd1.ca.comcast.net] has joined #minecrafthelp
#4 [00:58] <meg> hi I can't login to my Minecraft, and I don't have the email that the account is connected to
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#9 [03:16] <giuseppe> hello
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#11 [03:49] * CallMeObamaTheThird [webchat@n175-38-61-157.per2.wa.optusnet.com.au] has joined #minecrafthelp
#12 [03:49] <CallMeObamaTheThird> Hey got a crash report with an error saying something along the lines of "Feature placement"
#13 [04:06] * Fia [webchat@47.196.106.110] has joined #minecrafthelp
#14 [04:06] <Fia> Hi
#15 [04:12] <Fia> Hi! I've been waiting for days to hear a response from Mojang Support and haven't heard back. My account suddenly logged me out and when I tried to log back in, it would say "invalid email or password," even though I never changed anything. I have tried resetting my password countless times but haven't received any password reset emails. However, l
#16 [04:12] <Fia> ast week this also happened, but I was able to reset my password then. I cannot log in anywhere or with any browser. If I have to wait to hear from Mojang Support themselves, could I at least get an estimate of how long I would be waiting for? I've seen people on Twitter wait for months to get a response for this same issue and I don't want that.
#17 [04:14] <Fia> I also don't have access to my transaction ID as I created this account in 2012 and that email is long gone.
#18 [05:09] * Me4502 [~quassel@2403-5800-9102-5300-a5aa-3daf-11ef-2a5b.ip6.aussiebb.net] has joined #minecrafthelp
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#23 [07:11] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#24 [07:20] * Krissch [webchat@ip-5-186-122-11.cgn.fibianet.dk] has joined #minecrafthelp
#25 [07:24] <Krissch> hi, i just bought my account on my laptop, and am unable to login on my desktop on both the minecraft launcher and minecraft.net
#26 [07:25] <CubeTheThird> Krissch, have you used any Alt tools or unofficial launchers?
#27 [07:25] <Krissch> no
#28 [07:25] <CubeTheThird> Krissch, are you using a VPN/Proxy?
#29 [07:25] <Krissch> no
#30 [07:26] <CubeTheThird> Krissch, what do you get when you visit https://authserver.mojang.com
#31 [07:26] <Krissch> a white screen
#32 [07:26] <CubeTheThird> Krissch, alright we'll have to fix your hosts file
#33 [07:26] <CubeTheThird> ??> Krissch win/hosts/edit
#34 [07:26] <Mightyena> Krissch: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#35 [07:26] <Mightyena> Krissch: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#36 [07:28] <Krissch> give me a sencend
#37 [07:28] <CubeTheThird> take your time
#38 [07:30] <Krissch> ok, i think i have it now
#39 [07:30] <CubeTheThird> Krissch, ok, in that file, remove all the lines that have mojang in it, and save it
#40 [07:36] <Krissch> it did not open the right file
#41 [07:38] <CubeTheThird> Krissch, you entered exactly this as the file name? %SystemRoot%\System32\drivers\etc\hosts
#42 [07:39] <Krissch> yes
#43 [07:39] <CubeTheThird> Krissch, is the file blank?
#44 [07:40] <Krissch> no, but is says it is a sample, i don't know why
#45 [07:40] <CubeTheThird> Krissch, copy the full text onto http://paste.ubuntu.com and give the URL here.
#46 [07:43] <Krissch> https://paste.ubuntu.com/p/45XqktWWMC/
#47 [07:43] <CubeTheThird> Krissch, right, yes. Remove the bottom two lines in that file, which contain "mojang"
#48 [07:44] <Krissch> just the "mojang"
#49 [07:45] <Krissch> or the whole line
#50 [07:46] <Krissch> oh sry, i did it
#51 [07:46] <Krissch> it's done
#52 [07:46] <CubeTheThird> Krissch, yes, the whole line. Once saved, try logging in again
#53 [07:47] * Esquil0Tranquil0 [webchat@88.157.29.210] has joined #minecrafthelp
#54 [07:47] <Esquil0Tranquil0> i can not connect in my minecraft acount
#55 [07:48] <Esquil0Tranquil0> always said "invalid password or email"
#56 [07:48] <Esquil0Tranquil0> can you help me?
#57 [07:49] <Krissch> it won't let me save the file
#58 [07:50] * Esquil0Tranquil0 [webchat@88.157.29.210] has quit. (Client Quit)
#59 [07:50] <CubeTheThird> Krissch, you have to open notepad as administrator
#60 [07:52] <Krissch> yes
#61 [07:52] <Krissch> it works now
#62 [07:52] <Krissch> thank you for the help
#63 [07:53] <CubeTheThird> awesome!
#64 [07:53] <Krissch> bye
#65 [07:57] * Me4502 [~quassel@2403-5800-9102-5300-a5aa-3daf-11ef-2a5b.ip6.aussiebb.net] has quit. (Read error: Connection reset by peer)
#66 [08:28] * xena [webchat@nb-cgo-66-225-186-150.vianet.ca] has joined #minecrafthelp
#67 [08:29] <xena> im trying to get a refund because i bought minecraft but my computer is too slow to run it
#68 [08:30] <CubeTheThird> xena, ok. I can take a bit of time to process the refund. Did you want to try a few things to see if we can make it run better first?
#69 [08:45] * Rico [webchat@106.51.234.152] has joined #minecrafthelp
#70 [08:45] <Rico> hey guys
#71 [08:45] <CubeTheThird> hello Rico
#72 [08:45] <Rico> hey
#73 [08:45] <Rico> could u help me fix a error
#74 [08:45] <Rico> ?
#75 [08:45] <Rico> The game crashed whilst mouseclicked event handler Error: java.lang.IllegalStateException: failed to create a child event loop
#76 [08:45] <Rico> this one
#77 [08:46] <CubeTheThird> ??> Rico tools/hjtfork
#78 [08:46] <Mightyena> Rico: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#79 [08:46] <Mightyena> Rico: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [08:46] <Rico> ok fine
#81 [08:49] <Rico> doing it
#82 [08:50] <Rico> https://paste.ubuntu.com/p/7YZVgByHRx/
#83 [08:50] <CubeTheThird> one moment
#84 [08:50] <Rico> yeah ok
#85 [08:51] <CubeTheThird> Rico, hmm gonna have to fix your hosts file, for one
#86 [08:51] <CubeTheThird> ??> Rico win/hosts/edit
#87 [08:51] <Mightyena> Rico: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#88 [08:51] <Mightyena> Rico: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#89 [08:51] <Rico> ok
#90 [08:51] <Rico> one sec
#91 [08:51] * boundbreaker [webchat@host-92-15-14-32.as43234.net] has joined #minecrafthelp
#92 [08:51] <boundbreaker> hello
#93 [08:52] <CubeTheThird> hello boundbreaker
#94 [08:52] <boundbreaker> i want to make a minecraft server that people in my house, who are using the same internet as me can go on without me, the host having being logged in
#95 [08:52] <Rico> done
#96 [08:52] <Rico> 51.68.172.243 authserver.mojang.com
#97 [08:52] <Rico> 51.68.172.243 sessionserver.mojang.com
#98 [08:52] <Rico> thats what it said
#99 [08:52] <CubeTheThird> Rico, right, remove those, and save the file
#100 [08:53] <Rico> done
#101 [08:53] <Rico> do I launch now?
#102 [08:54] <CubeTheThird> Rico, try now. We may need to do a malware scan though
#103 [08:54] <boundbreaker> hello
#104 [08:54] <boundbreaker> i want to make a minecraft server that people in my house, who are using the same internet as me can go on without me, the host having being logged in
#105 [08:54] <Rico> one sec
#106 [08:54] <CubeTheThird> boundbreaker, ok. Are you having any trouble with that?
#107 [08:54] <Rico> Its not gone yet
#108 [08:54] <Rico> I have to do it again
#109 [08:54] <boundbreaker> i want it to like a dedictated server, i dont know how i begin one
#110 [08:55] <CubeTheThird> boundbreaker, download the server software from here: https://www.minecraft.net/en-us/download/server/
#111 [08:55] <Rico> done
#112 [08:55] <boundbreaker> is it free? CubeTheThird
#113 [08:56] <CubeTheThird> boundbreaker, yes, free
#114 [08:56] <boundbreaker> thanks!
#115 [08:56] * boundbreaker [webchat@host-92-15-14-32.as43234.net] has quit. (Client Quit)
#116 [08:56] <Rico> so we need to do another scan?
#117 [08:56] <CubeTheThird> ??> Rico av/adwcleaner
#118 [08:56] <Mightyena> Rico: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#119 [08:56] <Mightyena> Rico: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#120 [08:56] <Rico> ok
#121 [08:57] <Rico> can't I use my anti virus?
#122 [08:57] <Rico> my internet is trash
#123 [08:57] <Rico> so I might have to grab my hotspot
#124 [08:58] <CubeTheThird> Rico, your anti-virus will probably miss stuff that tool finds. But you can try connecting to a game in the mean time
#125 [08:58] <Rico> ok
#126 [08:58] <Rico> so I use malware bytes or the hijack software
#127 [08:58] <Rico> right?
#128 [08:59] <CubeTheThird> Rico, adwcleaner (from malwarebytes) is the one to scan for malware
#129 [09:00] <Rico> ohhh
#130 [09:00] <Rico> ok
#131 [09:00] <Rico> installing it
#132 [09:00] <Rico> Its gonna take some time
#133 [09:00] <Rico> bad internet
#134 [09:04] * boundbreaker [webchat@host-92-15-14-32.as43234.net] has joined #minecrafthelp
#135 [09:04] <boundbreaker> hello, im trying to set up a minecraft server that has mods, how do i do that, is there a video
#136 [09:05] <boundbreaker> CubeTheThird
#137 [09:05] <CubeTheThird> boundbreaker, did you download the server program?
#138 [09:06] <boundbreaker> isnt it only for vanilla?
#139 [09:06] <CubeTheThird> boundbreaker, yes. I take it you're looking for something else?
#140 [09:07] <boundbreaker> is there a way to make a server with mods and if so how?
#141 [09:09] <CubeTheThird> boundbreaker, I'm afraid that goes beyond the scope of this channel. There are various tutorials online, though you could try asking in the community discord as well: https://discord.gg/minecraft
#142 [09:12] <Rico> It crashed at 100%
#143 [09:12] <Rico> T -T
#144 [09:12] <CubeTheThird> did you do the malware scan?
#145 [09:12] <Rico> nope downloading it
#146 [09:13] <CubeTheThird> ok. Also, what is your anti-virus ?
#147 [09:13] <Rico> quick heal
#148 [09:13] <Rico> I did a scan and It said no malware
#149 [09:14] <CubeTheThird> hmm never heard of that one
#150 [09:14] <Rico> I'm downloading malware bytes
#151 [09:14] <CubeTheThird> it's possible that is blocking the game
#152 [09:14] <Rico> aw man
#153 [09:14] <Rico> I thought about it
#154 [09:14] <Rico> but I don't want to disable or uninstall it
#155 [09:15] <CubeTheThird> you can test by temporarily disabling it
#156 [09:15] <Rico> I did
#157 [09:15] <Rico> It still didn't work
#158 [09:16] <Rico> this happened when I updated jaava
#159 [09:20] * Rico [webchat@106.51.234.152] has quit. (Quit: webchat.esper.net)
#160 [09:27] * Rico [webchat@106.51.234.152] has joined #minecrafthelp
#161 [09:28] <Rico> I'm back
#162 [09:28] <CubeTheThird> welcome back
#163 [09:28] <Rico> finished restarting
#164 [09:28] <Rico> yeah hey
#165 [09:28] <Rico> what do I do now
#166 [09:28] <CubeTheThird> try playing again?
#167 [09:28] <Rico> ok
#168 [09:28] <Rico> do I delete the quarantine folders?
#169 [09:29] <CubeTheThird> you can yes
#170 [09:29] <Rico> ok thnx
#171 [09:30] * Lauren2 [webchat@096-035-053-122.res.spectrum.com] has joined #minecrafthelp
#172 [09:31] * Rico [webchat@106.51.234.152] has quit. (Client Quit)
#173 [09:33] * Rico [webchat@106.51.234.152] has joined #minecrafthelp
#174 [09:33] <Rico> I'm back
#175 [09:34] <Rico> It still crashes at 100%
#176 [09:34] <Rico> Idk why
#177 [09:34] <Lauren2> Hello again, yesterday I came here for help with Minecraft that won't work, and you sent a link to a anti virus thing. I did exactly what you said, and it worked! My Minecraft worked and I was able to play. But after I disconnected from my game, I couldn't get back in. The same problem happened. (The original problem was that as soon as I loaded on
#178 [09:34] <Lauren2> to the 'Mojang' screen it ended up loading about 80%, then said not responding, then said game crashed afterwards.) I don't know what happened and I haven't been able to play Minecraft for over a year because of this!
#179 [09:34] <Rico> that happened to me after upgrading java
#180 [09:35] <Rico> and there was a sketchy app called s antivirus running in the background
#181 [09:35] <CubeTheThird> Rico, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#182 [09:35] <Rico> ok
#183 [09:35] <Lauren2> Same! I went to like all of the help pages and something said to update verything (my pc in general Minecraft java etc.)
#184 [09:35] <CubeTheThird> Lauren2, are you getting a crash report?
#185 [09:35] <Lauren2> Yes!
#186 [09:35] <CubeTheThird> Lauren2, copy it onto http://paste.ubuntu.com and give the URL here.
#187 [09:35] <Lauren2> Thank you!
#188 [09:36] <Lauren2> oh NOW it loads-
#189 [09:36] <Rico> awesome
#190 [09:36] <Rico> mine still doesn't
#191 [09:37] <Lauren2> It wasn't working earlier o.O
#192 [09:37] <Lauren2> I hope yours works!
#193 [09:37] <CubeTheThird> haha
#194 [09:37] <Lauren2> Sometimes my computer just hates games- such as (Idk if you guys know what this is) Star
#195 [09:37] <Lauren2> Star Stable Online*
#196 [09:38] <Lauren2> I wasn't able to play for months (and during that I got hacked on there... not fun. Well I hope yours works rico!
#197 [09:38] <Rico> https://paste.ubuntu.com/p/jQ9Sdgz3Db/
#198 [09:38] <Rico> thanks man
#199 [09:38] <Lauren2> Thank you guys- I'm bookmarking that page for next time! Have a great day everybody! :D
#200 [09:38] <Rico> u too
#201 [09:39] <Rico> I sent my link CubeTheThird
#202 [09:39] <CubeTheThird> Rico, well the java update shouldn't have made a difference. The game is still using the built-in java it comes with
#203 [09:40] <Rico> oh
#204 [09:40] <Rico> Idk why this happens
#205 [09:40] <Rico> I reinstalled minecraft twice
#206 [09:40] <CubeTheThird> Rico, this error is caused by something blocking the network connection for the game
#207 [09:40] <Rico> oh
#208 [09:41] <Rico> so Its my computer?
#209 [09:41] <Rico> or my internet?
#210 [09:41] <CubeTheThird> Rico, on your computer
#211 [09:41] <Rico> oh
#212 [09:41] <Rico> I'll keep checking
#213 [09:41] <CubeTheThird> Rico, can you make a new hijackthis report?
#214 [09:41] <Rico> ok
#215 [09:43] <Rico> can u give me the pastebin thing
#216 [09:43] <Rico> CubeTheThird
#217 [09:43] <Rico> wait
#218 [09:44] <Rico> yeah I need paste bin thing
#219 [09:44] <CubeTheThird> https://paste.ubuntu.com
#220 [09:45] <Rico> https://paste.ubuntu.com/p/JVGwn4Mcyj/
#221 [09:45] <Rico> CubeTheThird done
#222 [09:46] <CubeTheThird> one moment
#223 [09:46] <Rico> ok
#224 [09:52] * Lauren2 [webchat@096-035-053-122.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#225 [09:54] <CubeTheThird> Rico, are you using any Alt tools or unofficial launchers?
#226 [09:55] <Rico> yeah
#227 [09:55] <Rico> mc leacks
#228 [09:55] <Rico> leaks*
#229 [09:55] <CubeTheThird> Rico, ya get rid of that. Those things violate the minecraft EULA
#230 [10:07] <Rico> ohh
#231 [10:08] <Rico> I wanted to play java
#232 [10:08] <Rico> I have win 10 edition
#233 [10:08] <CubeTheThird> then you will have to purchase it
#234 [10:08] <Rico> so I can't fix this CubeTheThird
#235 [10:08] <CubeTheThird> nope
#236 [10:15] * Moonka_ [webchat@50-108-90-101.adr01.mskg.mi.frontiernet.net] has joined #minecrafthelp
#237 [10:17] <Moonka_> Hello. I have been having an issue with Minecraft for the past year or so. The game worked fine for a while before that, but then it suddenly kept giving me a crash report. The reason for the crash (according to the report) has always been "Error: java.lang.OutOfMemoryError: Java heap space". I have tried to fix this before but have had no luck. Is
#238 [10:17] <Moonka_> there any way to fix this?
#239 [10:22] <CubeTheThird> Moonka_, do you have any of these crash reports open?
#240 [10:23] <Moonka_> Basically you want me to post the crash report here, right?
#241 [10:23] <CubeTheThird> Moonka_, copy the text onto http://paste.ubuntu.com and give the URL here.
#242 [10:24] <Moonka_> https://paste.ubuntu.com/p/3kKxWktXRp/
#243 [10:24] <Moonka_> The same crash report appears everytime.
#244 [10:25] <CubeTheThird> Moonka_, hmm interesting. Despite it saying running out of memory, the amount of memory used doesn't seem to reflect that
#245 [10:26] <Moonka_> That is strange. Any idea of how to fix it?
#246 [10:26] <CubeTheThird> Moonka_, hmm does this only happen in a specific world?
#247 [10:27] <Moonka_> This happens when I try to open Minecraft in general.
#248 [10:28] <Moonka_> The game launches, but before I even see the title menu of the game (the menu with the "Singleplayer" and "Multiplayer" buttons) the game crashes.
#249 [10:29] <CubeTheThird> Moonka_, oh really? interesting. That might be an issue with one of your install files
#250 [10:29] <CubeTheThird> Moonka_, we can try doing a clean install
#251 [10:29] <CubeTheThird> ??> Moonka_ win/reinst
#252 [10:29] <Mightyena> Moonka_: You may need to reinstall the locally installed files that Minecraft puts into place.
#253 [10:29] <Mightyena> Moonka_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#254 [10:30] <Moonka_> Sorry but what do you mean by "delete everything"?
#255 [10:31] <Moonka_> Do you mean everything except the "saves" folder where the worlds are saved?
#256 [10:31] <CubeTheThird> Marzenia, correct. You can probably keep other things like screenshots too
#257 [10:31] <CubeTheThird> oops
#258 [10:31] <CubeTheThird> Moonka_, ^^
#259 [10:32] <Moonka_> So I delete those and then run Minecraft, correct?
#260 [10:32] <CubeTheThird> Moonka_, correct. Make sure the game launcher is closed while you do this
#261 [10:32] <Moonka_> Ok I will try that now.
#262 [10:36] * Athegar [webchat@ua-83-226-189-218.bbcust.telenor.se] has joined #minecrafthelp
#263 [10:40] * Matthew [webchat@75.180.195.165] has joined #minecrafthelp
#264 [10:40] * Matthew is now known as Guest9298
#265 [10:40] <Guest9298> How can I connect MC PC to my xbox 360 ?
#266 [10:40] <Moonka_> It worked! Thank you so much! You have no idea how many things I tried to fix this!
#267 [10:40] <CubeTheThird> Moonka_, awesome!!
#268 [10:41] <CubeTheThird> Guest9298, which edition?
#269 [10:41] <Guest9298> Xbox 360
#270 [10:41] <CubeTheThird> Guest9298, on PC I mean
#271 [10:41] <Guest9298> Oh. Java
#272 [10:41] <CubeTheThird> Guest9298, you cannot. Java is not inter-compatible with console/bedrock editions
#273 [10:41] <CubeTheThird> at least, not yet
#274 [10:41] <Guest9298> Okay. Is there any way I can?
#275 [10:42] <CubeTheThird> I've heard of special servers people are making to allow inter-connection, but I don't believe you can connect to them with console
#276 [10:42] <Guest9298> Okay. Makes sense. thank you!
#277 [10:42] <Guest9298> Okay. Makes sense. thank you!
#278 [10:43] * Guest9298 [webchat@75.180.195.165] has left #minecrafthelp
#279 [10:48] * Rico [webchat@106.51.234.152] has joined #minecrafthelp
#280 [10:49] <Rico> hey sry for going afk that time
#281 [10:49] <Rico> there was a total blackout near where I live
#282 [10:49] <Rico> so yeah
#283 [10:49] <Rico> CubeTheThird I have windows 10 version
#284 [10:49] <Rico> but Its super laggy
#285 [10:50] <Rico> CubeTheThird thnx for helping me out and sry for wasting ur time lol
#286 [10:50] <Rico> I'll come back If I face any problems
#287 [10:55] * MmAaXaIi [webchat@181.81.79.206] has joined #minecrafthelp
#288 [10:55] * RandyJesusPR [webchat@24.50.224.134] has joined #minecrafthelp
#289 [10:55] <RandyJesusPR> I want a refund on my account
#290 [10:55] <MmAaXaIi> Hello, I have a GLFW error 65542. Any help please?
#291 [10:56] <RandyJesusPR> refund
#292 [10:56] <RandyJesusPR> My brother bought minecraft java edition by mistake ... i wanted the window 10 edition
#293 [10:59] <RandyJesusPR> ???
#294 [11:05] <CubeTheThird> RandyJesusPR, contact Mojang support
#295 [11:05] <CubeTheThird> ??> RandyJesusPR mojang/email
#296 [11:05] <Mightyena> RandyJesusPR: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#297 [11:05] <Mightyena> RandyJesusPR: Note: Do NOT send more than one at a time.
#298 [11:05] <CubeTheThird> ??> MmAaXaIi win/dxdiag
#299 [11:05] <Mightyena> MmAaXaIi: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#300 [11:06] * Rico [webchat@106.51.234.152] has quit. (Quit: webchat.esper.net)
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#302 [11:17] * PascaBru [webchat@200-28-120-113.baf.movistar.cl] has joined #minecrafthelp
#303 [11:19] <PascaBru> Hello, im having troble to buy minecraft and accesing on my account, the pag dont refresh when i put my gmail addres an password, somebody can help my ?
#304 [11:19] <CubeTheThird> PascaBru, have you used any Alt tools or unofficial launchers?
#305 [11:20] <PascaBru> yes, at once
#306 [11:20] <CubeTheThird> PascaBru, ok, make sure it is removed, and we will have to fix your hosts file
#307 [11:20] <CubeTheThird> ??> PascaBru win/hosts/edit
#308 [11:20] <Mightyena> PascaBru: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#309 [11:20] <Mightyena> PascaBru: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#310 [11:20] <PascaBru> alright
#311 [11:21] <PascaBru> i opened it, like an a administrator
#312 [11:21] <CubeTheThird> PascaBru, ok there, remove all the lines that have mojang in it
#313 [11:21] <PascaBru> now what i have to do
#314 [11:21] <PascaBru> ok
#315 [11:21] <CubeTheThird> PascaBru, after that, save it, and try logging in again
#316 [11:22] <PascaBru> it only say this
#317 [11:22] <PascaBru> 127.0.0.1 sessionserver.mojang.com
#318 [11:22] <PascaBru> 127.0.0.1 authserver.mojang.com
#319 [11:22] <CubeTheThird> PascaBru, yes, remove those
#320 [11:22] <PascaBru> ok
#321 [11:22] <PascaBru> alright
#322 [11:22] <PascaBru> YES!!!
#323 [11:22] <PascaBru> thanks!
#324 [11:23] <CubeTheThird> no problem :3
#325 [11:23] <PascaBru> >:D
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#327 [11:26] * PascaBru [webchat@200-28-120-113.baf.movistar.cl] has joined #minecrafthelp
#328 [11:27] <PascaBru> Hello, I Dont Can Buy Minecraft, It Says "An error occurred while the order was being processed. Please verify your credit card information and try again"
#329 [11:28] <CubeTheThird> PascaBru, can you try using a different browser?
#330 [11:28] <PascaBru> i are using the new microsoft edge
#331 [11:28] <PascaBru> i going to try google chrome
#332 [11:30] <PascaBru> the same error
#333 [11:31] <CubeTheThird> PascaBru, are you able to try using the paypal option? This can let you use a credit card without making an account
#334 [11:31] <PascaBru> no, im using a credit card, im from chile
#335 [11:31] <PascaBru> i have to change to united states?
#336 [11:32] <CubeTheThird> PascaBru, no.. I don't think that option is available in the US, only outside the US
#337 [11:32] <PascaBru> i dont can use paypal
#338 [11:33] <CubeTheThird> hmm maybe it isn't available in your country
#339 [11:33] <CubeTheThird> certain countries also allow purchasing a gift-code for the game on Amazon
#340 [11:33] <PascaBru> no, i have a friend, is from chile and him can buy the game
#341 [11:37] <PascaBru> alright
#342 [11:37] <PascaBru> thanks for everithing, goodbye
#343 [11:37] <PascaBru> have a nice day
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#346 [12:03] * yummoma [webchat@90.164.191.222] has joined #minecrafthelp
#347 [12:03] <yummoma> hello!
#348 [12:03] <CubeTheThird> hello yummoma
#349 [12:04] <yummoma> my question is about dungeons not minecraft :-)
#350 [12:04] <CubeTheThird> yummoma, you should ask in our community discord: https://discord.gg/58Sxm23
#351 [12:04] <yummoma> ok thanks!
#352 [12:14] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#353 [12:30] * Martzin5501 [webchat@3-93-35-193.advnet.cz] has joined #minecrafthelp
#354 [12:32] <Martzin5501> Hello, I have a problem with launcher detonation.
#355 [12:33] <Martzin5501> when it finally goes off, it drops off right away
#356 [12:33] <CubeTheThird> Martzin5501, do you get an error message?
#357 [12:34] <Martzin5501> yes
#358 [12:34] <CubeTheThird> Martzin5501, what is the message?
#359 [12:36] <Martzin5501> ,,An unexpected problem occurred and the game crashed. I apologize for the inconvenience. "
#360 [12:36] * T [webchat@24.147.13.135] has joined #minecrafthelp
#361 [12:37] <CubeTheThird> ??> Martzin5501 launcher/log
#362 [12:37] <Mightyena> Martzin5501: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#363 [12:37] <T> I can not change my gamertag
#364 [12:37] <Martzin5501> oukey, i try it
#365 [12:37] * T [webchat@24.147.13.135] has quit. (Client Quit)
#366 [12:45] <Martzin5501> okay, i got it. the launcher fell again. and I also have the text that it gave me in "mineraft game output".
#367 [12:45] <CubeTheThird> Martzin5501, good. Follow the instructions to copy it onto https://paste.ubuntu.com and give the URL here
#368 [12:46] <Martzin5501> I already have it too, can I send the address?
#369 [12:46] <CubeTheThird> Martzin5501, yes send the address here
#370 [12:46] <Martzin5501> https://paste.ubuntu.com/p/tdpssbyyNs/
#371 [12:47] <CubeTheThird> Martzin5501, ok. You will need to do a scan for Malware
#372 [12:47] <CubeTheThird> ??> Martzin5501 av/adwcleaner
#373 [12:47] <Mightyena> Martzin5501: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#374 [12:47] <Mightyena> Martzin5501: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#375 [12:48] <Martzin5501> ok, in the meantime, then I'll get back to you, thank you very much
#376 [12:54] * BananaCinese06 [webchat@host158-77-dynamic.37-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#377 [12:54] <BananaCinese06> Ehy
#378 [12:54] <BananaCinese06> Help?
#379 [12:57] * Martzin5501 [webchat@3-93-35-193.advnet.cz] has joined #minecrafthelp
#380 [12:57] <BananaCinese06> I have logged in many times with this account the same password, all the same. when I enter he says Password or Email wrong, on a computer of a friend of mine instead, it works perfectly!
#381 [12:58] * Deniziel [webchat@p508eb14a.dip0.t-ipconnect.de] has joined #minecrafthelp
#382 [12:58] <BananaCinese06> Help?
#383 [12:58] <Deniziel> hi, does anyone know where the second layer of the turtle shell helmet is? I'm making a fan texture pack and when i erased the helmet to replace it with glasses, there are still these green particles
#384 [12:59] * BananaCinese06 [webchat@host158-77-dynamic.37-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#385 [12:59] * BananaCinese06 [webchat@host158-77-dynamic.37-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#386 [12:59] <BananaCinese06> I have logged in many times with this account the same password, all the same. when I enter he says Password or Email wrong, on a computer of a friend of mine instead, it works perfectly! Someone for help?
#387 [13:00] <Martzin5501> Hello, I was here a while ago with a problem starting the lancher. I don't remember who I talked to.
#388 [13:01] * Martzin5501 [webchat@3-93-35-193.advnet.cz] has quit. (Client Quit)
#389 [13:01] * Martzin5501 [webchat@3-93-35-193.advnet.cz] has joined #minecrafthelp
#390 [13:01] * BananaCinese06 [webchat@host158-77-dynamic.37-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#391 [13:02] <Martzin5501> Hello, I was here a while ago with a problem starting the lancher. I don't remember who I talked to.
#392 [13:03] <Martzin5501> i need CubeTheThird
#393 [13:05] <Martzin5501> Hello, there's someone here
#394 [13:08] <Martzin5501> my problem is completely solved
#395 [13:08] <Martzin5501> thanks
#396 [13:08] <Martzin5501> bye
#397 [13:10] * jesus [webchat@cpe-70-115-160-27.rgv.res.rr.com] has joined #minecrafthelp
#398 [13:10] <jesus> hello how do i refund my minecraft java?
#399 [13:11] <jesus> my computer just cant handle the game.
#400 [13:12] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#401 [13:21] * jesus [webchat@cpe-70-115-160-27.rgv.res.rr.com] has quit. (Quit: webchat.esper.net)
#402 [13:21] <Deniziel> hi, does anyone know where the second layer of the turtle shell helmet is? I'm making a fan texture pack and when i erased the helmet to replace it with glasses, there are still these green particles
#403 [13:22] <CubeTheThird> Deniziel, you'll probably want to ask in the community discord: https://discord.gg/minecraft
#404 [13:22] <Deniziel> ah, thank you
#405 [14:50] * Jannic [webchat@i59F5753B.versanet.de] has joined #minecrafthelp
#406 [14:51] <Jannic> i cannot login
#407 [14:51] <Jannic> i changed my login password but i cannot login what i need too do ?
#408 [14:52] <CubeTheThird> Jannic, have you used any Alt tools or unofficial launchers?
#409 [14:53] <Jannic> i cannot even install the launcher without logging in on the official webside
#410 [14:56] <Jannic> the fail message says fail to login wrong password or email adress but i used right emailadress and the right password
#411 [14:56] <CubeTheThird> Jannic, you did not answer my question
#412 [14:56] <Jannic> non of both
#413 [14:56] <CubeTheThird> Jannic, are you using a VPN/Proxy?
#414 [14:57] <Jannic> nope
#415 [14:57] <CubeTheThird> Jannic, what happens when you visit this page: https://authserver.mojang.com
#416 [14:58] <Jannic> there stands Status"ok" and anything else
#417 [14:58] <CubeTheThird> Jannic, copy the full message and paste it here
#418 [14:58] <Jannic> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.6.12","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.6.12_build214","Application-Owner":"Mojang"}
#419 [14:59] <CubeTheThird> Jannic, ok that's good. Have you tried resetting your password?
#420 [14:59] <Jannic> yes i changed it 2 times but i still cannot loging in
#421 [15:00] <CubeTheThird> Jannic, can you try logging in on a different device?
#422 [15:00] <Jannic> i try
#423 [15:01] <Jannic> nope its still the wrong password ...
#424 [15:02] <CubeTheThird> Jannic, ok. You'll have to contact Mojang support about the issue then
#425 [15:02] <CubeTheThird> ??> Jannic mojang/email
#426 [15:02] <Mightyena> Jannic: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#427 [15:02] <Mightyena> Jannic: Note: Do NOT send more than one at a time.
#428 [15:02] <Jannic> okay i tried to log in on my phone and im in but i cannot login on my pc?
#429 [15:03] <CubeTheThird> ??> Jannic tools/hjtfork
#430 [15:03] <Mightyena> Jannic: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#431 [15:03] <Mightyena> Jannic: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#432 [15:04] <Jannic> okay i resetet it a third time and now im in
#433 [15:04] <CubeTheThird> oh ok
#434 [15:04] <Jannic> thanks for ur help :)
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#436 [15:47] * Nikki [webchat@0x3ec718fa.osd.customer.dk.telia.net] has joined #minecrafthelp
#437 [15:47] <Nikki> Hallo
#438 [15:48] * payonel [~payonel@2607:5300:203:51d5::bad:c0de] has joined #minecrafthelp
#439 [15:49] <Nikki> Hallo?
#440 [15:49] <CubeTheThird> hello Nikki
#441 [15:49] <Nikki> I lost my Minecraft acc? Can you help me?
#442 [15:50] <CubeTheThird> Nikki, you should contact Mojang support
#443 [15:50] <Nikki> Mail and password have been changed on it
#444 [15:50] <CubeTheThird> ??> Nikki mojang/email
#445 [15:50] <Mightyena> Nikki: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#446 [15:50] <Mightyena> Nikki: Note: Do NOT send more than one at a time.
#447 [15:50] <Nikki> So you cant help me?
#448 [15:50] <CubeTheThird> Nikki, we don't work for Mojang here, so we can't help to recover accounts
#449 [15:50] <Nikki> Okay
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#455 [17:17] * John3 [webchat@024-180-152-031.res.spectrum.com] has joined #minecrafthelp
#456 [17:18] <John3> Is it possible to receive a refund? I just downloaded the game and it isn't running properly.
#457 [17:21] * John3 [webchat@024-180-152-031.res.spectrum.com] has quit. (Client Quit)
#458 [17:23] * John3 [webchat@024-180-152-031.res.spectrum.com] has joined #minecrafthelp
#459 [17:24] <John3> Is there a way to refund my purchase of Minecraft? I am having trouble running it and I would like a refund. I accidentally left the page earlier asking the same question. My apologies.
#460 [18:11] * uwu [webchat@toroon0335w-lp130-01-142-112-178-225.dsl.bell.ca] has joined #minecrafthelp
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#462 [18:23] * hobbylobby313 [webchat@c-73-43-244-61.hsd1.ga.comcast.net] has joined #minecrafthelp
#463 [18:24] <hobbylobby313> error code java.lang.UnsupportedOperationException appears when I go to a certain field outside a village. Game has crashed multiple times in the past several times playing
#464 [18:25] <hobbylobby313> I am playing on the most recent snapshot
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#469 [19:36] * raistlan333 [webchat@c-73-149-205-118.hsd1.ct.comcast.net] has joined #minecrafthelp
#470 [19:37] <raistlan333> hello , can anyone tell me if its still possible to request a windows 10 edition code if you already own the java edition ?? i recently baught oculus rift s and i would really love to try out minecraft in VR mode ?
#471 [19:37] * hobbylobby313 [webchat@c-73-43-244-61.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#472 [19:37] <raistlan333> i saw in several places online that you can do that but after hours of searching i cant seem to find a way to do it
#473 [20:04] * bildramer [~bildramer@p200300cf370905004b91237b249da9e6.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#474 [20:27] * Lex [webchat@c-73-19-222-165.hsd1.tn.comcast.net] has joined #minecrafthelp
#475 [20:28] <Lex> What do I do if my email was deleted, so no I can't login in?
#476 [20:29] * bildramer [~bildramer@p200300cf37043b008a12c23652729df5.dip0.t-ipconnect.de] has joined #minecrafthelp
#477 [20:32] <Lex> Let me rephrase it better. I deleted my account that was used to login into my account, so now I cannot login, how can log back in or play it now without buying minecraft again?
#478 [20:32] * flipside07 [webchat@88-109-101-150.dynamic.dsl.as9105.com] has joined #minecrafthelp
#479 [20:33] <flipside07> hey having probloms with password reset email can any1 advise me sent a support ticket 2 months ago with no replly
#480 [20:54] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#481 [21:23] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has joined #minecrafthelp
#482 [21:23] <Zobo> Hello?
#483 [21:24] <Zobo> Minecraft is saying that there is a problem with my account. What should I do?
#484 [21:24] <Zobo> Minecraft is saying that there is a problem with my account. What should I do?
#485 [21:25] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has left #minecrafthelp
#486 [21:42] * x5 [webchat@c-73-15-246-116.hsd1.ca.comcast.net] has joined #minecrafthelp
#487 [21:43] <x5> My launcher says its offline but really isn't. I dont have MCleaks or anything installed. Thx!!
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#492 [22:56] <xena> hey i am back
#493 [22:57] <xena> i was the one talking about the refund
#494 [22:59] * h4ydos [webchat@121-200-6-16.79c806.syd.nbn.aussiebb.net] has joined #minecrafthelp
#495 [23:07] <h4ydos> purchased minecraft for about $2.50 back when it was beta or alpha. i have the original email account, it has not got and invoice of the transaction. but i would like to use the licence on the account
#496 [23:07] <h4ydos> my friend also bought the game the same day and can still use his acc..
#497 [23:08] <Andrio> h4ydos, where did you buy it from?
#498 [23:08] * KindOne [kindone@h127.171.142.40.ip.windstream.net] has quit. (Ping timeout: 204 seconds)
#499 [23:08] <h4ydos> from the minecraft site it self
#500 [23:08] <h4ydos> would have been back in 2011-2012
#501 [23:09] <h4ydos> paypal doesnt keep transactions from that far ago
#502 [23:09] <Andrio> h4ydos, can you log in at https://account.mojang.com/ ?
#503 [23:09] <h4ydos> h4ydos@hotmail.com was the email
#504 [23:09] <Andrio> Or the launcher?
#505 [23:10] <h4ydos> nah i cant log in,
#506 [23:10] <Andrio> h4ydos, what happens when you try?
#507 [23:11] <h4ydos> just says wrong email or password
#508 [23:11] <h4ydos> Error! Unknown e-mail address or password
#509 [23:11] * KindOne [kindone@h192.67.188.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#510 [23:12] <flipside07> having issues with the password reset i know nothing can be done here but some advice would be helpfull send a token about 2 month ago with the original trans id but no reply
#511 [23:13] <Andrio> h4ydos, what was your profile name?
#512 [23:13] <Andrio> flipside07, what issues?
#513 [23:13] <h4ydos> should have been h4ydos
#514 [23:14] <flipside07> password reset email not coming through
#515 [23:15] <Andrio> h4ydos, the profile name has been changed at 2020-03-18 21:38:47Z and 2020-04-18 19:26:35Z; if you didn't change it, it's likely the account was stolen.
#516 [23:16] <Andrio> flipside07, checked your spam folder?
#517 [23:16] <h4ydos> i've just found an email on my gmail
#518 [23:16] <h4ydos> Jul 12, 2015, 1:57 PM
#519 [23:16] <h4ydos> from then
#520 [23:16] <Andrio> h4ydos, what about?
#521 [23:16] <h4ydos> ive put in the forgot my password and its not asking me to migrate
#522 [23:16] <flipside07> yeah checked it nothing
#523 [23:16] <h4ydos> forgotten password from Jul 12, 2015, 1:57 PM
#524 [23:17] <Andrio> mm
#525 [23:17] <h4ydos> ok so looks like it was h4ydos@gmail.com
#526 [23:17] <Andrio> flipside07, did you get the automated acknowledgement email for your ticket?
#527 [23:17] <h4ydos> my hotmail is older and thought i used that for minecraft but looks like it was my gmail
#528 [23:17] <flipside07> yeah twice
#529 [23:18] <Andrio> flipside07, you'll need to wait for a reply then
#530 [23:19] <h4ydos> just tried migrating
#531 [23:19] <h4ydos> Error! There is already an existing Mojang Studios account registered to hayden.clutterbuck@gmail.com. If you are the owner of that Mojang Studios account you can log in to that account and choose to import your Minecraft account instead.
#532 [23:20] <flipside07> i can wait thats fine but its been 2 months
#533 [23:20] <Andrio> h4ydos, the account that had the name h4ydos was already migrated
#534 [23:20] <h4ydos> ah ok
#535 [23:21] <h4ydos> i'd ask what email but you probably cant
#536 [23:22] <Andrio> mm
#537 [23:22] <Andrio> flipside07, unfortunately their backlog might actually be that long; there's not much else we can do about that
#538 [23:22] <Andrio> h4ydos, tried resetting your password using that email address?
#539 [23:23] <h4ydos> i have tried with all of them and i have get hayden.clutterbuck@gmail.com
#540 [23:23] <h4ydos> h4ydos@gmail.com and h4ydos@hotmail.com dont get an email
#541 [23:23] <Andrio> h4ydos, can you log in with that account then?
#542 [23:23] <h4ydos> yeah but has no game on it
#543 [23:23] <Andrio> g
#544 [23:23] <Andrio> ah
#545 [23:23] <h4ydos> with hayden.clutterbuck@gmail.com that is
#546 [23:27] <h4ydos> just double checked, all of them i sent a forgot password and only hayden.clutterbuck@gmail.com worked
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