#MinecraftHelp > 2020-05-29
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#9 [00:59] <LizzieBlack3020> I have a payment problem
#10 [01:00] <LizzieBlack3020> can I talk to a real person?
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#13 [01:28] <nick2> hello n
#14 [01:28] <nick2> i need help
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#17 [04:14] * Steve1 [webchat@c-73-241-49-224.hsd1.ca.comcast.net] has joined #minecrafthelp
#18 [04:18] <Steve1> I'm in US; how can I buy a Java account for a boy in the Philippines? He already has a PE version. Amazon says I have to wait til June 5-9 for a CODE, so that's not going to work. Can I buy a Card here, scratch off the back and give him the code? Can we simply add-on and pay from his existing Pocket version account?
#19 [04:32] * BdelloidBrick10 [webchat@ip-37-188-172-147.eurotel.cz] has joined #minecrafthelp
#20 [04:32] <BdelloidBrick10> hello
#21 [04:32] <BdelloidBrick10> anybody here?????
#22 [04:33] <BdelloidBrick10> of course not
#23 [04:33] <Steve1> I posted a question and no answer yet.
#24 [04:34] <BdelloidBrick10> what question
#25 [04:34] <Steve1> Look above
#26 [04:34] <BdelloidBrick10> i cant
#27 [04:35] <Steve1> My first time here. What a horrible first impression of this company. I can't get any @#$% help.
#28 [04:35] <BdelloidBrick10> yeah mee too
#29 [04:36] <Steve1> I'm in US; how can I buy a Java account for a boy in the Philippines? He already has a PE version. Amazon says I have to wait til June 5-9 for a CODE, so that's not going to work. Can I buy a Card here, scratch off the back and give him the code? Can we simply add-on and pay from his existing Pocket version account?
#30 [04:36] <Steve1> This is what I posted
#31 [04:36] <BdelloidBrick10> oh
#32 [04:38] <BdelloidBrick10> i cant play MC cuz its in offline mode so i cant log in
#33 [04:39] <BdelloidBrick10> yk try discord comunity its better this is a shit
#34 [04:39] <Absol> BdelloidBrick10: Please keep it civil
#35 [04:40] <Steve1> Thanks for the advise. I thought you were very civil and CORRECT! Ha, ha.
#36 [04:41] <BdelloidBrick10> :D
#37 [04:41] <Steve1> Good luck, my friend.
#38 [04:41] <BdelloidBrick10> yeah good luck also to you
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#41 [05:54] * Elpursi_306_ [webchat@194.pool85-56-8.dynamic.orange.es] has joined #minecrafthelp
#42 [05:56] <Elpursi_306_> It doesnt give me any code to redeem minecraft windows 10 having minecraft minecraft java
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#46 [06:59] <FlashDreamer> The game crashed whilst mouseclicked event handler
#47 [06:59] <FlashDreamer> Error: java.lang.NullPointerException: mouseClicked event handler Que faire en prenant compte que j'ai déjà essayer la technique Du IPV4
#48 [07:04] <FlashDreamer> Ce message d'erreur apparait quand j'essaie de créer un monde plat de troglodyte ce qui me fait crash
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#50 [07:25] * PopGG12 [webchat@cpe-86-58-4-146.ftth.triera.net] has joined #minecrafthelp
#51 [07:25] <PopGG12> hello
#52 [07:25] <PopGG12> i need help
#53 [07:25] <PopGG12> https://paste.ubuntu.com/p/6qZPBBHgVz/
#54 [07:25] <PopGG12> when i open mc it crashes and tells me to update my drivers
#55 [07:25] <PopGG12> when i open mc it crashes and tells me to update my drivers
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#58 [07:27] <PopGG12> https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/
#59 [07:27] <PopGG12> https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/
#60 [07:27] <PopGG12> https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/https://paste.ubuntu.com/p/6qZPBBHgVz/
#61 [07:27] <PopGG12> Sorry for spamming
#62 [07:28] <PopGG12> im just mad and sad
#63 [07:29] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#64 [07:29] <PopGG12> hello
#65 [07:30] <PopGG12> are u an admin
#66 [07:32] <CubeTheThird> PopGG12, do you need something?
#67 [07:32] <PopGG12> yes
#68 [07:32] <PopGG12> when i open mc it crashes and tells me to update the drivers
#69 [07:32] <PopGG12> https://paste.ubuntu.com/p/6qZPBBHgVz/
#70 [07:33] <PopGG12> CubeTheThird
#71 [07:33] <CubeTheThird> PopGG12, your drivers appear to be up-to-date. Is your monitor overclocked?
#72 [07:34] <PopGG12> yes how do u know?
#73 [07:34] <PopGG12> to 75
#74 [07:34] <PopGG12> im getting a 144 when i get my paycheck
#75 [07:34] <CubeTheThird> PopGG12, yes, it shows in your report that the native mode is 60 Hz. Can you change to the native mode?
#76 [07:34] <PopGG12> ok i will try
#77 [07:35] <PopGG12> wish me good luck
#78 [07:36] <CubeTheThird> good luck
#79 [07:36] <PopGG12> damn thanks
#80 [07:36] <CubeTheThird> no problem :3
#81 [07:36] <PopGG12> i dont know how can u be so smart
#82 [07:36] <CubeTheThird> PopGG12, haha we've seen this happen a few times before
#83 [07:36] <PopGG12> :)
#84 [07:37] <PopGG12> will the i5 7100 help me performance wise?
#85 [07:37] <PopGG12> cause im 60% botlle necking my gpu rn
#86 [07:38] <PopGG12> cause my old i5 broke
#87 [07:38] <PopGG12> so im using an old cpu
#88 [07:38] <CubeTheThird> do you mean i3? there is no i5 7100
#89 [07:38] <PopGG12> my bad i5 7500
#90 [07:38] <PopGG12> im not good with computers
#91 [07:38] <CubeTheThird> oh, then yes. It will definitely help with performanc
#92 [07:39] <PopGG12> ok but its still kinda weak for my 1650 gtx right?
#93 [07:40] <CubeTheThird> I don't see what that has to do with it
#94 [07:40] <CubeTheThird> Minecraft Java mainly uses 1 thread. That frees up the rest of your CPU to better handle talking to your GPU
#95 [07:40] <PopGG12> ohhh
#96 [07:40] <CubeTheThird> I have a 1060, and I'm able to get 144 FPS easy
#97 [07:40] <PopGG12> i literaly cant run 1.15 singleplayer
#98 [07:41] <PopGG12> its sad
#99 [07:41] <CubeTheThird> wow
#100 [07:41] <PopGG12> but in multyplayer i get 100+
#101 [07:41] <PopGG12> for some odd reason
#102 [07:41] <CubeTheThird> oh, ya that's definitely CPU
#103 [07:42] <CubeTheThird> the game has 2 parts: the client and the server (even in singleplayer)
#104 [07:42] <PopGG12> yea when i was building my pc i droped my cpu lmao
#105 [07:42] <CubeTheThird> ouch that sucks
#106 [07:42] <PopGG12> it was an i5 4500 or something like that
#107 [07:43] <PopGG12> how much do u think i payed for my pc?
#108 [07:43] <PopGG12> with my current cpu
#109 [07:43] <CubeTheThird> did you also get a new motherboard? because a 7500 won't fit in a slot for a 4500
#110 [07:43] <PopGG12> it should fit it
#111 [07:43] <PopGG12> hmm
#112 [07:44] <PopGG12> well my g4400 fits
#113 [07:44] <CubeTheThird> 4500 uses an LGA1150 socket
#114 [07:45] <CubeTheThird> 7500 uses an LGA1151 socket
#115 [07:45] <PopGG12> hmm lemme check what cpu i used
#116 [07:46] <PopGG12> yea im dumb
#117 [07:46] <CubeTheThird> lol
#118 [07:47] <PopGG12> i3 6100
#119 [07:47] <CubeTheThird> oh, ya then you're good
#120 [07:47] <PopGG12> i was looking at my sisters pc parts
#121 [07:47] <PopGG12> she has a better pc
#122 [07:47] <PopGG12> its sad
#123 [07:47] <CubeTheThird> lol. It doesn't take much to beat a g4400
#124 [07:47] <PopGG12> lmao
#125 [07:48] <PopGG12> it was a backup cpu
#126 [07:48] <PopGG12> thats all i had
#127 [07:48] <CubeTheThird> at least you had one
#128 [07:48] <PopGG12> could i fit a i9 9990?
#129 [07:48] <PopGG12> 9900*
#130 [07:49] <PopGG12> the motherboard isnt the worst
#131 [07:50] <CubeTheThird> hmm it will depend on the motherboard
#132 [07:50] <CubeTheThird> and you may need a BIOS update
#133 [07:50] <PopGG12> yea deffo
#134 [07:51] <PopGG12> but i would rather just build a amd based pc
#135 [07:51] <PopGG12> they have cheaper stuff
#136 [07:51] <CubeTheThird> ya lol. I have a Ryzen 5 1600. Love it
#137 [07:52] <PopGG12> yea i love ryzen
#138 [07:53] <PopGG12> anyways it was good talking to u hope u have a beautyfull rest of the morning
#139 [07:53] <PopGG12> see ya
#140 [07:53] <CubeTheThird> bye~
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#144 [08:33] <Lex> I deleted my email that was used to login into my account, so now I cannot login, how can I log back in or play it now without buying minecraft again?
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#150 [09:13] * boombox [webchat@cpe-66-108-245-86.nyc.res.rr.com] has joined #minecrafthelp
#151 [09:13] <boombox> I can't log in.
#152 [09:14] <CubeTheThird> boombox, what happens?
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#154 [09:14] <boombox> I have created accounts and reset the password multiple times but it still does not let me login.
#155 [09:15] <CubeTheThird> boombox, have you used any Alt tools or unofficial launchers?
#156 [09:15] * Southpaw [~southpaw@81.145.99.104] has joined #minecrafthelp
#157 [09:15] <boombox> no, I have only used minecraft.net, when i try to login to mojang or minecraft, it freezes.
#158 [09:15] <CubeTheThird> boombox, are you using a VPN/Proxy?
#159 [09:16] <boombox> no I am not
#160 [09:16] <CubeTheThird> boombox, what happens when going to this page: https://authserver.mojang.com
#161 [09:16] <boombox> It says that there is a privacy error
#162 [09:17] <CubeTheThird> boombox, then we need to fix your hosts file
#163 [09:17] <CubeTheThird> ??> boombox win/hosts/edit
#164 [09:17] <Mightyena> boombox: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#165 [09:17] <Mightyena> boombox: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#167 [09:17] <boombox> I have used a prepaid card but in the minecraft app, I can't play the game.
#168 [09:18] <CubeTheThird> boombox, please follow the directions Mightyena gave you
#169 [09:18] <boombox> ok thank you
#170 [09:21] <boombox> i have gone to this page, what do I do now?
#171 [09:22] <CubeTheThird> boombox, there, remove the lines that have mojang in it, and save the file
#172 [09:22] <boombox> the ones that say session and auth server?.
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#174 [09:23] <boombox> authserver.mojang.csessionserver.mojang.com
#175 [09:23] <CubeTheThird> boombox, yes, remove those lines
#176 [09:23] <boombox> is this what I must delete?
#177 [09:23] <boombox> thank you
#178 [09:24] <boombox> I have removed these lines.
#179 [09:24] <boombox> now what do I do
#180 [09:25] <CubeTheThird> boombox, save, then try logging in
#181 [09:25] <boombox> ok thank you
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#184 [09:37] <Southpaw> Test
#185 [09:37] <CubeTheThird> fail
#186 [09:37] <Southpaw> Please say you're trolling
#187 [09:37] <CubeTheThird> :3
#188 [09:37] <Southpaw> Oh good
#189 [09:37] <Southpaw> So does IRC have roles like Discord?
#190 [09:38] <CubeTheThird> not exactly
#191 [09:38] <CubeTheThird> though let's move to #mchelptraining
#192 [10:09] * boombox [webchat@cpe-66-108-245-86.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#193 [10:23] <Andrio> IRC has operators.
#194 [10:24] <Andrio> And voices. Some servers have a few other roles, but EsperNet doesn't.
#195 [11:33] * Uzi [webchat@pool-71-179-25-120.bltmmd.fios.verizon.net] has joined #minecrafthelp
#196 [11:34] <Uzi> Hi i need help refunding minecraft since it is not running very well on my macbook pro
#197 [11:35] <CubeTheThird> Uzi, you can contact Mojang support to request a refund
#198 [11:35] <CubeTheThird> ??> Uzi mojang/email
#199 [11:35] <Mightyena> Uzi: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#200 [11:35] <Mightyena> Uzi: Note: Do NOT send more than one at a time.
#201 [11:35] <Uzi> thank you!
#202 [11:36] <Uzi> So is that for java edition refunds too?
#203 [11:36] <CubeTheThird> yes
#204 [11:37] <Uzi> Ok thanks again!
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#209 [13:41] * merman [webchat@cpc80915-thor6-2-0-cust71.14-2.cable.virginm.net] has joined #minecrafthelp
#210 [13:42] <merman> minecraft constantly crashing, please help...
#211 [13:42] <CubeTheThird> merman, do you get a crash report?
#212 [13:42] <merman> i do yes
#213 [13:44] <CubeTheThird> merman, copy it onto http://paste.ubuntu.com and give the URL here.
#214 [13:45] <merman> https://paste.ubuntu.com/p/kGqPkThqwV/
#215 [13:46] <merman> https://paste.ubuntu.com/p/dV2xZpcPMK/
#216 [13:47] <merman> https://paste.ubuntu.com/p/zmcMV9vHpN/
#217 [13:47] <CubeTheThird> merman, well you can definitely use some newer video drivers. Is this a laptop?
#218 [13:48] <merman> yes a laptop, nvidia online had supposedly done this?
#219 [13:48] <CubeTheThird> merman, ok you will need 2 drivers. First intel, get the 2nd download: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=88967
#220 [13:49] <CubeTheThird> merman, and then nvidia: https://www.nvidia.com/Download/driverResults.aspx/159888/en-us
#221 [13:52] <merman> thank you cubethethird, when you say 'get the 2nd download' is that igfx_win10_100.8190.exe
#222 [13:52] <CubeTheThird> yes
#223 [13:52] <merman> okey dokey i'm away to give that a try, thanks again
#224 [14:14] * MmAaXaIi [webchat@181.81.82.0] has joined #minecrafthelp
#225 [14:18] <MmAaXaIi> After updating windows I can not run Minecraft, GLFW Error 65542: The driver does not appear to support OpenGL dxdiag: https://paste.ubuntu.com/p/pJjRGhWC5B/
#226 [14:19] <CubeTheThird> MmAaXaIi, ok one moment
#227 [14:20] <CubeTheThird> MmAaXaIi, download and install the 2nd download: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=124967
#228 [14:24] <MmAaXaIi> Thx a lot
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#233 [14:57] <asd> sup guys. does anyone know, if the new ubuntu version for the raspberry 4 is able to run a minecraft bedrock server?
#234 [14:58] <CubeTheThird> no idea. You could try asking on the community discord: https://discord.gg/minecraft
#235 [14:59] <Katelin> Hello! I tried to redeem my free code for Minecraft windows 10 edition before April 20th since I bought java edition when windows 10 edition was free, but it said Microsoft "ran out of codes." Is there still a way that I can redeem it? Someone from xbox support told me that the deadline would be extended. Thanks!
#236 [14:59] <CubeTheThird> Katelin, no sorry, that offer expired. They had added more codes before the deadline date
#237 [14:59] <asd> Thanks CubeTheThird
#238 [15:00] <Katelin> Thanks
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#241 [15:12] * xena [webchat@nb-cgo-66-225-186-150.vianet.ca] has joined #minecrafthelp
#242 [15:13] <xena> hey i am trying to get a refund because minecraft wont properly run on my pc because my pc seems to be outdated and slow
#243 [15:13] <xena> i just bought minecraft java edition a few days ago
#244 [15:14] <CubeTheThird> xena, you can contact Mojang support for a refund, but it will take a bit of time to process the request. Did you want to see if we can improve the performance first?
#245 [15:15] <xena> i have tried before its my pc it wont work and thank you how do i contact mojang support?
#246 [15:15] <CubeTheThird> ??> xena mojang/email
#247 [15:15] <Mightyena> xena: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#248 [15:15] <Mightyena> xena: Note: Do NOT send more than one at a time.
#249 [15:18] * JouRneY [webchat@191.188.58.47] has joined #minecrafthelp
#250 [15:18] <JouRneY> Good afternoon, I bought my game a few years ago, I played for a long time, however, I ran out of computers. I bought a new one recently and since I started it I try to install Minecraftinstaller.msc but it doesn't work. It doesn't even open or anything like that, as if I clicked on an death archive. I've tried turning off windows defender, I've al
#251 [15:18] <JouRneY> ready turned off the Firewall and even then it didn't work, I ask for help so that my money isn't thrown away, thanks in advance
#252 [15:19] <CubeTheThird> JouRneY, can you try the alternative launcher?
#253 [15:19] <JouRneY> Can I try, what is the download link?
#254 [15:19] <CubeTheThird> found here: https://www.minecraft.net/en-us/download/alternative/
#255 [15:22] <JouRneY> Haha, it worked, sorry I didn't know about this alternative exe, thanks
#256 [15:22] <CubeTheThird> awesome
#257 [15:22] <CubeTheThird> awesome
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#261 [15:50] * greyson [webchat@99-85-31-51.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#262 [15:50] <greyson> hello
#263 [15:51] <greyson> minecraft will not authenticate me when trying to log into any server unless I have a vpn active, I have never been banned and i just want to join servers
#264 [15:51] <greyson> minecraft will not authenticate me when trying to log into any server unless I have a vpn active, I have never been banned and i just want to join servers
#265 [16:04] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#266 [16:05] * nerdy206 [webchat@107-179-166-22.cpe.teksavvy.com] has joined #minecrafthelp
#267 [16:06] <nerdy206> I cant login into minecraft on my windows pc but can on linux. On windows it keeps saying Invalid username and password
#268 [16:29] * mynameisbob [webchat@c-75-73-245-247.hsd1.mn.comcast.net] has joined #minecrafthelp
#269 [16:29] <mynameisbob> can you get java on windows 10?
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#271 [16:32] * DiffrentGamePlay [webchat@ip5f58cabf.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#272 [16:33] <DiffrentGamePlay> I dont get an email for my password reset
#273 [16:36] <DiffrentGamePlay> ´+
#274 [16:56] * Cru [webchat@c-98-202-254-35.hsd1.ut.comcast.net] has joined #minecrafthelp
#275 [16:57] <Cru> Im trying to log into minecraft launcher on my mac and i know im getting my email and password correct but it tells me that there wrong
#276 [16:57] <Cru> anyone know how to fix it?
#277 [16:58] <Cru> ?
#278 [16:58] <Cru> ??
#279 [16:58] <Cru> ???
#280 [16:58] <Cru> ????
#281 [16:58] <Cru> ?????
#282 [16:59] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Ping timeout: 189 seconds)
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#284 [17:41] * hetisjorrit [webchat@ip5650a278.direct-adsl.nl] has joined #minecrafthelp
#285 [17:42] <hetisjorrit> Hey guys, i have a problem. I cant login to the authentication servers. But it is only on my pc, i have tried using an other computer of my friend and that works. and i have tried to desable firewall with no succes.
#286 [17:48] * hetisjorrit [webchat@ip5650a278.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#287 [18:46] * Harryx_ [webchat@187.221.133.239] has joined #minecrafthelp
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#290 [18:47] <Harryx_> Hello hello, i cant play on line, my launcher say u dont have conexion and i cant enter in my profile, some pass the same?
#291 [19:01] * merman [webchat@cpc80915-thor6-2-0-cust71.14-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#293 [19:52] * Wolf [webchat@c-73-124-207-215.hsd1.fl.comcast.net] has joined #minecrafthelp
#294 [19:53] <Wolf> Minecraft Mojang screen freezes then stops microphone from working once loaded. Everything is up to date
#295 [20:45] * kim3 [webchat@c-24-61-169-172.hsd1.ma.comcast.net] has joined #minecrafthelp
#296 [20:46] <kim3> so I've been trying to download minecraft but everytime the launcher goes to download it crashes and doesn't finish
#297 [21:01] * david [webchat@c-73-80-251-153.hsd1.nj.comcast.net] has joined #minecrafthelp
#298 [21:01] <david> im not able to see anything in minecraft
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#300 [21:32] * NoobBot [webchat@c-98-251-227-134.hsd1.la.comcast.net] has joined #minecrafthelp
#301 [21:33] <NoobBot> Im trying to log into my brand new minecraft account through Minecraft Launcher but it doesn't work, it keeps saying my email or my password is invalid and I know for a fact that it isnt. What can I do?
#302 [21:35] <kim3> similar issue
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#304 [21:45] * Jackson413 [~Jackson41@cpe-24-160-193-177.insight.res.rr.com] has joined #minecrafthelp
#305 [21:45] <Jackson413> Hey Kealper
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#307 [22:46] * Dock [webchat@d-207-255-53-28.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#308 [22:46] <Dock> i forget my email
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