#1 [00:41] * dom [webchat@chfron5904w-grc-03-64-228-243-93.dsl.bell.ca] has joined #minecrafthelp
#2 [00:41] <dom> I cannot log into minecarft ive changed my password and waited a couple days
#3 [01:46] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#4 [02:13] * Shaqbro [webchat@ip5f5af9e8.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#5 [02:16] <Shaqbro> I installed a new texture pack and now when I try to start minecraft my game crashes
#6 [02:18] * Shaqbro [webchat@ip5f5af9e8.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#7 [02:51] * TH [webchat@105.225.99.163] has joined #minecrafthelp
#8 [02:54] <TH> Hi. My son bought Windows 10 edition but needs Java edition to play on his friends' server. Is there a way to change to Java edition?
#9 [02:58] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#10 [02:59] * verboseraptor20 [webchat@n49-198-3-243.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#11 [03:00] <verboseraptor20> i cant login to my computer i have up dated my passoword and now wont long in
#12 [03:01] <verboseraptor20> i have sent reset email but getting response
#13 [03:01] <verboseraptor20> its been days and im not able to use another computer either
#14 [03:02] <verboseraptor20> i have paid for both version of mincraft and no cant login im so annoyed im not getting what i paid for
#15 [03:21] * TH [webchat@105.225.99.163] has quit. (Quit: webchat.esper.net)
#16 [03:21] <verboseraptor20> hello whats happening
#17 [03:28] <verboseraptor20> answer me
#18 [03:28] <verboseraptor20> NOW!
#19 [03:29] <verboseraptor20> OR GIVE MONEY BACK
#20 [03:29] <verboseraptor20> :[
#21 [06:18] * gismogoto [webchat@192038131028.mbb.telenor.dk] has joined #minecrafthelp
#22 [06:19] <gismogoto> Hello Mojang.
#23 [06:19] * PietroRossi [webchat@93-34-236-198.ip52.fastwebnet.it] has joined #minecrafthelp
#24 [06:20] <PietroRossi> hi
#25 [06:20] <PietroRossi> I have problems with the video
#26 [06:21] <PietroRossi> I am in fullscreen mode
#27 [06:21] <PietroRossi> and I torned wrongly to the lowest resolution
#28 [06:22] <PietroRossi> on the options I can't see the button to change to desktop mode
#29 [06:22] <PietroRossi> what should I do?
#30 [06:25] <PietroRossi> (I only have optifine)
#31 [06:25] <gismogoto> I have recently bought Minecraft to my playstation and when i got in there it said that i could get a free account, to play online. I have tried to log in, on my account, but every time i does it on my ps4, it wan't log in, it says that there is a mistake. I wan't to play with other people but when i log in at my computer it says that it doesn't e
#32 [06:25] <gismogoto> xist. But now i can't make a new one because i don't have the code i got when I made the account.
#33 [06:29] <PietroRossi> sorry I already fixed it, thank you anyway! <3
#34 [06:36] * gismogoto [webchat@192038131028.mbb.telenor.dk] has quit. (Quit: webchat.esper.net)
#35 [07:31] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#36 [07:58] * tristdu73 [webchat@m77-219-13-50.cust.tele2.lv] has joined #minecrafthelp
#37 [07:59] <tristdu73> hello
#38 [07:59] <tristdu73> i have a problem
#39 [07:59] <tristdu73> java.lang.RuntimeException: No OpenGL context found in the current thread.
#40 [07:59] <tristdu73> i have updated all drivers
#41 [07:59] <CubeTheThird> ??> tristdu73 win/dxdiag
#42 [07:59] <Mightyena> tristdu73: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#43 [08:00] <tristdu73> getting it
#44 [08:02] <tristdu73> here is the dxdiag
#45 [08:02] <tristdu73> https://pastebin.com/Pbd4LwJX
#46 [08:05] <CubeTheThird> tristdu73, hmm though your drivers may be up to date, it looks like you've got your screen set to a lower resolution than native. You should adjust that
#47 [08:06] <tristdu73> ok ill try that
#48 [08:09] <tristdu73> CubeTheThird thank you so much it did fix it
#49 [08:10] <CubeTheThird> awesome
#50 [09:58] * chris [webchat@c-73-190-16-60.hsd1.mi.comcast.net] has joined #minecrafthelp
#51 [09:58] <chris> I need a refund for minecraft dungeons for pc
#52 [10:00] <CubeTheThird> ??> chris mojang/email
#53 [10:00] <Mightyena> chris: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#54 [10:00] <Mightyena> chris: Note: Do NOT send more than one at a time.
#55 [10:00] * chris [webchat@c-73-190-16-60.hsd1.mi.comcast.net] has quit. (Client Quit)
#56 [10:05] * helpmeplz22 [webchat@pool-100-36-170-65.washdc.fios.verizon.net] has joined #minecrafthelp
#57 [10:09] <helpmeplz22> Hello, When I use the new launcher on Windows 10, the game launches but is stuck on the Mojang loading screen with version 1.15.2. I have tried other versions, and only the alpha ones seem to work. I have to use the legacy launcher with compatibility mode to play. I have reinstalled Java and Minecraft many times, but nothing seems to work. I have a
#58 [10:09] <helpmeplz22> lso deleted the .minecraft folder. Any ideas?
#59 [10:11] <CubeTheThird> helpmeplz22, try a malware scan
#60 [10:11] <CubeTheThird> ??> helpmeplz22 av/adwcleaner
#61 [10:11] <Mightyena> helpmeplz22: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#62 [10:11] <Mightyena> helpmeplz22: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#63 [10:31] * kalamito18 [webchat@lfbn-idf1-1-1524-14.w90-90.abo.wanadoo.fr] has joined #minecrafthelp
#64 [10:33] <kalamito18> We can not use the game after launching. We've tried to get the help of the moderator but nothing happened. We want a refund. How do we need to process?
#65 [10:35] <CubeTheThird> kalamito18, you can contact Mojang support for a refund. It will take a bit of time to process it though, so did you want to take a crack at fixing the issue here first?
#66 [10:37] <kalamito18> Give us please the link to Mojang support for a refund...
#67 [10:37] <CubeTheThird> ??> kalamito18 mojang/email
#68 [10:37] <Mightyena> kalamito18: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#69 [10:37] <Mightyena> kalamito18: Note: Do NOT send more than one at a time.
#70 [10:37] <kalamito18> ok
#71 [12:11] * Jay [webchat@host86-171-195-201.range86-171.btcentralplus.com] has joined #minecrafthelp
#72 [12:11] <Jay> hi
#73 [12:12] <CubeTheThird> hello Jay
#74 [12:12] <Jay> my minecraft won't load past the mojang loading screen
#75 [12:12] <Jay> ive deleted it and reinstalled but it still wont work
#76 [12:13] <CubeTheThird> Jay, let's try a malware scan
#77 [12:13] <CubeTheThird> ??> Jay av/adwcleaner
#78 [12:13] <Mightyena> Jay: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#79 [12:13] <Mightyena> Jay: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#80 [12:14] <Jay> ive gone onto the quarantine part and it does nothing
#81 [12:15] <CubeTheThird> Jay, it doesn't ask to quarantine or remove anything?
#82 [12:15] <Jay> no
#83 [12:16] * Jay [webchat@host86-171-195-201.range86-171.btcentralplus.com] has quit. (Client Quit)
#84 [12:23] * Anna3 [webchat@185.124.249.17] has joined #minecrafthelp
#85 [12:26] <Anna3> Hi! I bought Minecraft about a week ago and I was wondering if I could get a company invoice
#86 [12:27] <CubeTheThird> Anna3, you mean a receipt for your purchase?
#87 [12:29] <Anna3> well I got a receipt, but I want an invoice on my company. I couldn't get when I first bought Minecraft
#88 [12:29] <Anna3> And i need one
#89 [12:29] <CubeTheThird> you will have to contact Mojang support then
#90 [12:29] <CubeTheThird> ??> Anna3 mojang/email
#91 [12:29] <Mightyena> Anna3: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#92 [12:29] <Mightyena> Anna3: Note: Do NOT send more than one at a time.
#93 [12:33] <Anna3> Thank you
#94 [12:39] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#95 [13:02] * AAAAAAAAAAAAAAAA [webchat@87-50-187-3-cable.dk.customer.tdc.net] has joined #minecrafthelp
#96 [13:03] <AAAAAAAAAAAAAAAA> Hi, I have an old minecraft account from 2010 and it appears it wasnt migrated. I've attempted to recover it using the normal recovery (I got the migration email from MS in 2016) and do the manual migration yet neither seem to work. Is there any way I can have it recovered? I have the original receipt.
#97 [13:03] <CubeTheThird> AAAAAAAAAAAAAAAA, what's the username?
#98 [13:04] <AAAAAAAAAAAAAAAA> It has a very unfortunate username. I'd rather pass you the email?
#99 [13:04] <CubeTheThird> no. I can't do anything with the email, and you shouldn't share private info here regardless
#100 [13:05] <AAAAAAAAAAAAAAAA> True. Is there someone I can contact?
#101 [13:06] <CubeTheThird> you can try contacting Mojang support. I'm just trying to see if I can check the status of the username
#102 [13:06] <CubeTheThird> ??> AAAAAAAAAAAAAAAA mojang/email
#103 [13:06] <Mightyena> AAAAAAAAAAAAAAAA: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#104 [13:06] <Mightyena> AAAAAAAAAAAAAAAA: Note: Do NOT send more than one at a time.
#105 [13:06] <AAAAAAAAAAAAAAAA> Thanks! I'll try that.
#106 [13:25] * _0E0T_ [webchat@ip98-176-0-167.sd.sd.cox.net] has joined #minecrafthelp
#107 [13:26] <_0E0T_> Why can't I log into the minecraft launcher? I have re downloaded and reset my password but I still get an invalid username or email error.
#108 [13:27] <CubeTheThird> _0E0T_, have you used any Alt tools or unofficial launchers?
#109 [13:27] * _0E0T_ [webchat@ip98-176-0-167.sd.sd.cox.net] has quit. (Client Quit)
#110 [13:28] * _0E0T_ [webchat@ip98-176-0-167.sd.sd.cox.net] has joined #minecrafthelp
#111 [13:30] <_0E0T_> I can't log into my minecraft launcher. I have downloaded it and reset my password but I am still getting the same invalid email or username error. I tried here before but lost the ability to type in the chat.
#112 [13:30] <_0E0T_> Probablu my internet.
#113 [13:30] <CubeTheThird> _0E0T_, have you used any Alt tools or unofficial launchers?
#114 [13:32] <_0E0T_> Yes. my friend told me to try one after getting a join error on a server.
#115 [13:32] <CubeTheThird> _0E0T_, ok, get rid of that, then we'll try fixing your hosts file
#116 [13:32] <CubeTheThird> ??> _0E0T_ win/hosts/edit
#117 [13:32] <Mightyena> _0E0T_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#118 [13:32] <Mightyena> _0E0T_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#119 [13:33] <_0E0T_> Ok.
#120 [13:34] <_0E0T_> I did it.
#121 [13:35] <CubeTheThird> _0E0T_, in that notepad, remove all the lines that have mojang in it, and save
#122 [13:35] <_0E0T_> Ok.
#123 [13:35] <CubeTheThird> _0E0T_, after that, try logging in again
#124 [13:36] <_0E0T_> Ok il try. Il tell you if it works.
#125 [13:37] <_0E0T_> It didn't work. it says I need to try on my admin account.
#126 [13:38] * Followthecross99 [webchat@cpe-98-122-44-17.sc.res.rr.com] has joined #minecrafthelp
#127 [13:41] <Followthecross99> hey i want to get a second mine craft server but i don't know how or if it is even possible. Can someone either send me a link to a video or article that could help me. Also if this is not something i can ask on this website then i completely understand
#128 [13:41] <CubeTheThird> Followthecross99, do you mean you're already running one, and you want to run a second one?
#129 [13:42] <Followthecross99> yes
#130 [13:42] <CubeTheThird> Followthecross99, it's exactly the same as running 1. Only difference is you have to run it on a different port
#131 [13:42] <Followthecross99> OK
#132 [13:42] <Followthecross99> so when i am port forwarding i just use a different port
#133 [13:43] <CubeTheThird> yes
#134 [13:43] <CubeTheThird> you'll want 2 port forwarding rules
#135 [13:43] <Followthecross99> ok
#136 [13:44] <Followthecross99> thanks
#137 [13:56] * _0E0T_ [webchat@ip98-176-0-167.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#138 [14:05] <Followthecross99> so what do i put in the IP address to join the server
#139 [14:06] <CubeTheThird> ip:port
#140 [14:06] <CubeTheThird> if you're using the default port (25565) it's optional
#141 [14:06] <Followthecross99> ?
#142 [14:07] <Followthecross99> do i put local host?
#143 [14:07] <CubeTheThird> e.g. localhost:25566
#144 [14:07] <CubeTheThird> but if you don't specify a port, it will assume the default of 25565
#145 [14:07] <Followthecross99> ok so local host colon and then whatever port i am using
#146 [14:07] <CubeTheThird> right
#147 [14:08] <CubeTheThird> and if it's external, it'd be like 123.12.123.12:25566
#148 [14:08] <Followthecross99> what do my friend put in
#149 [14:08] <CubeTheThird> 98.122.44.17:port
#150 [14:09] <Followthecross99> is 98.122.44.17 my public IP
#151 [14:09] <CubeTheThird> from what I see, yes
#152 [14:09] <Followthecross99> ok
#153 [14:09] <Followthecross99> i understand
#154 [14:13] * Pluton [webchat@168.196.202.137] has joined #minecrafthelp
#155 [14:13] * Pluton [webchat@168.196.202.137] has quit. (Client Quit)
#156 [14:15] <Followthecross99> you might not know how to do this since it is not with a vanilla server. it is with a paper server. but is there a way to transfer a world from one server to another with resetting the nether and end. I am trying to transfer a world from a bukkit server to a paper server
#157 [14:15] <CubeTheThird> not sure how well the world files will transfer due to mod compatibility, but you can reset the other dimensions by deleting their respective files
#158 [14:15] <CubeTheThird> or.. just not transferring them
#159 [14:16] <Followthecross99> i meant without resetting. sorry
#160 [14:17] <Followthecross99> i have no mods currently
#161 [14:17] <CubeTheThird> gotcha. If you don't have mods, in theory you should be able to just transfer it over. I recommend you backup the world first though
#162 [14:17] <CubeTheThird> and make sure it's for the same game version, to start
#163 [14:17] <Followthecross99> ok
#164 [14:18] <Followthecross99> the last time i did that though the nether and end reset. i just created the server so i can play around freely until i figure something out
#165 [14:19] <CubeTheThird> hmm odd. You might be able to get more info from the minecraft discord: https://discord.gg/minecraft
#166 [14:20] <Followthecross99> which channel would i use technical java?
#167 [14:21] <CubeTheThird> dono. I'm not on that server. If you want plain tech support, we also have a discord for that: https://discord.gg/58Sxm23
#168 [14:21] <Followthecross99> oh
#169 [14:21] <Followthecross99> great
#170 [14:34] * Asteji [webchat@189.62.164.100] has joined #minecrafthelp
#171 [14:35] <Asteji> I completely forgot my minecraft email, but i know for sure the security questions, the problem is only the email that i dont remember and i dont have save on the browser, how can i get my account back?
#172 [14:36] <CubeTheThird> you have to contact Mojang support
#173 [14:36] <CubeTheThird> ??> Asteji mojang/email
#174 [14:36] <Mightyena> Asteji: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#175 [14:36] <Mightyena> Asteji: Note: Do NOT send more than one at a time.
#176 [14:37] <Asteji> I already tried that, but to submit they wanna the account email, that i dont remember
#177 [14:38] <CubeTheThird> Asteji, just use your working email, and explain in the comments
#178 [14:38] <Asteji> Oh ok
#179 [14:43] <Asteji> i send it, now i just wait for they respond me back in the email that i put, right?
#180 [14:44] <CubeTheThird> yup!
#181 [14:45] <Asteji> alright, thank you guys!
#182 [15:32] * ResentedTunic65 [webchat@66.86.166.195] has joined #minecrafthelp
#183 [15:33] <ResentedTunic65> my account wont log in on my computer no matter what i do, can you help?
#184 [15:33] * ResentedTunic65 [webchat@66.86.166.195] has quit. (Client Quit)
#185 [15:58] * lord| [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#186 [16:01] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#187 [16:05] * Sam [webchat@c-65-96-68-13.hsd1.ma.comcast.net] has joined #minecrafthelp
#188 [16:07] <Sam> I am trying to purchase minecraft java edition, but whenever i tap purchase it says card needs to be verified. I have tryed multiple valid cards but none of them are working
#189 [16:53] * Retoo [webchat@p2e5ad5b9.dip0.t-ipconnect.de] has joined #minecrafthelp
#190 [16:54] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#191 [16:55] <Retoo> can someone help me with that crash
#192 [16:55] <Retoo> https://paste.ubuntu.com/p/c9QMnvFM8z/
#193 [17:15] * DeadirF [webchat@c-fee4e255.03-330-74686e1.bbcust.telenor.se] has joined #minecrafthelp
#194 [17:17] <DeadirF> Hi! I've had 2 accounts that was purchased 2012, I know the emailadresses and usernames but not the passwords. When I request a password change I don't get emails for either. Are they too old to play on? Is there something you guys can do to help restore them?
#195 [17:23] * haykamlink [~haykamlin@34.ip-149-56-12.net] has joined #minecrafthelp
#196 [17:28] * Retoo [webchat@p2e5ad5b9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#197 [17:42] * Brian [webchat@cpe-71-79-246-105.columbus.res.rr.com] has joined #minecrafthelp
#198 [17:43] <Brian> yes how long does it usually take for the support team to contact you its been about a week now
#199 [17:44] * Brian [webchat@cpe-71-79-246-105.columbus.res.rr.com] has quit. (Client Quit)
#200 [18:09] * Chris [webchat@ool-944b46ec.dyn.optonline.net] has joined #minecrafthelp
#201 [18:10] <Chris> Hey, I Am having trouble trying to log into my account I currently own. Do you mind helping me with the issue?
#202 [18:10] <Chris> Hey, I Am having trouble trying to log into my account I currently own. Do you mind helping me with the issue?
#203 [18:31] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#204 [18:38] * SeanBapp1 [webchat@cpe-98-5-51-148.buffalo.res.rr.com] has joined #minecrafthelp
#205 [18:38] <SeanBapp1> Hello, I am not receiving emails when I try to reset my security questions
#206 [18:58] * Chris [webchat@ool-944b46ec.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#207 [19:03] * V [webchat@CPEac202e7648b3-CMac202e7648b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#208 [19:04] <V> Bought world packs a few months ago but now it is locked and when I try to play it says it has to be repurchased. But I have already bought it
#209 [19:27] * Max4 [webchat@c-67-186-71-4.hsd1.il.comcast.net] has joined #minecrafthelp
#210 [19:28] <Max4> I cant login on the minecraft application
#211 [19:32] <Max4> ?
#212 [19:42] * Prit [webchat@47-195-18-9.tamp.fl.frontiernet.net] has joined #minecrafthelp
#213 [19:42] <Prit> Why can't I login to the minecraft launcher on my computer? I just purchased minecraft
#214 [19:47] * Prit [webchat@47-195-18-9.tamp.fl.frontiernet.net] has quit. (Quit: webchat.esper.net)
#215 [20:29] * eggroll77 [webchat@71-213-250-152.mnfd.qwest.net] has joined #minecrafthelp
#216 [20:29] <eggroll77> purchased minecraft in 2013, cannot recover account, generated new account with same email address but still wants me to repurchase
#217 [20:46] * mine [webchat@CPEbc4dfbf19853-CMbc4dfbf19850.cpe.net.cable.rogers.com] has joined #minecrafthelp
#218 [20:46] <mine> how do i refund minevraft
#219 [20:47] <mine> ?
#220 [20:47] * mine [webchat@CPEbc4dfbf19853-CMbc4dfbf19850.cpe.net.cable.rogers.com] has quit. (Client Quit)
#221 [20:49] * Aldinhy_ [webchat@187.225.215.46] has joined #minecrafthelp
#222 [20:50] <Aldinhy_> My minecraft said that something go wrong when i try to log in to my session
#223 [20:50] <Aldinhy_> No me deja entrar a mi cuenta y me manda que ha salido algo mal
#224 [21:10] * Devin [webchat@d192-24-187-44.try.wideopenwest.com] has joined #minecrafthelp
#225 [21:12] <Devin> Hi im trying to log into my minecraft on minecraft.net but when i try to log in it says it has to confirm my identity by asking 3 questions i dont know the answer to so when i go to change those questions it has me answer those to give me access to changing them...? help????
#226 [21:14] <Devin> pls respond asap
#227 [21:17] * Devin [webchat@d192-24-187-44.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#228 [22:03] * Andre1900 [webchat@ip68-8-83-131.sd.sd.cox.net] has joined #minecrafthelp
#229 [22:04] <Andre1900> what do i do if I found an old account but cant access the email
#230 [22:23] * noob [webchat@pool-108-41-240-195.nycmny.fios.verizon.net] has joined #minecrafthelp
#231 [22:24] <noob> Hi, When I am playing Minecraft java edition on iMac, the fans turn on and the computer gets hot. anything I can do to prevent the computer from overheating, and turning on the fan?
#232 [22:26] * brxveryAOVIVO [webchat@189.27.129.198.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#233 [22:26] <brxveryAOVIVO> Hi, i need for help
#234 [22:27] * brxveryAOVIVO [webchat@189.27.129.198.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#235 [22:29] * noob [webchat@pool-108-41-240-195.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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