#1 [00:00] <Odakai> when i try to login from twitch it gives me a invalid email or password
#2 [00:01] <Odakai> #minecrafthelp when i try to login from twitch it gives me a invalid email or password
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#4 [00:18] * Kippy [webchat@c-67-164-107-56.hsd1.ca.comcast.net] has joined #minecrafthelp
#5 [00:19] <Kippy> Hey, I need help with a name change issue
#6 [00:33] * Mikethebike75 [webchat@modemcable225.63-203-24.mc.videotron.ca] has joined #minecrafthelp
#7 [00:34] <Mikethebike75> Whenever Minecraft is launched, the game opens, but freezes on the Mojang loading screen. It doesn't load unless I got into task manager and close a Minecraft launcher (it's the java icon) The launcher launch itself in (32bit)
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#11 [01:28] * starrzz [webchat@d28-23-56-226.dim.wideopenwest.com] has joined #minecrafthelp
#12 [01:29] <starrzz> hi
#13 [01:30] <starrzz> ok so i was checking the availability of random letters and i happened to type in the name 'suclk' and instead of pressing the backspace like i had before, i pressed enter. there was no confirmation to change and now i am stuck with this username. is there anyway to change it back without waiting 30 days
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#17 [02:24] <MineCraftPro803> login invalid
#18 [02:25] <MineCraftPro803> my account cant signin
#19 [02:27] <MineCraftPro803> why is my account not logging me in
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#21 [02:59] * Dipp[er [webchat@ip68-106-32-231.ph.ph.cox.net] has joined #minecrafthelp
#22 [03:00] <Dipp[er> hello?
#23 [03:04] <Dipp[er> im trying to log into the web site to download the client but when i put in my info and click the log in buttom the button goes from green to grey then nothing happens no message or anything. if i click the button again it turn green again.
#24 [03:57] * k365463584 [webchat@118-171-42-244.dynamic-ip.hinet.net] has joined #minecrafthelp
#25 [03:57] <k365463584> hi
#26 [03:59] <k365463584> I want to refund my minecraft:dungeon
#27 [04:00] <k365463584> anyone can help?
#28 [04:27] * Benjamin [webchat@93-162-116-33-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#29 [04:27] <Benjamin> can somone help me refund a game?
#30 [04:27] <Benjamin> miecraft dungeons
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#33 [07:22] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#34 [08:26] * igormat [webchat@host-176-36-40-94.la.net.ua] has joined #minecrafthelp
#35 [08:27] <igormat> hello
#36 [08:27] <CubeTheThird> hello igormat
#37 [08:28] <igormat> I have a game on Linux
#38 [08:28] <CubeTheThird> ok..
#39 [08:28] <igormat> and asks me to update the launcher, but I don’t know how to do it.
#40 [08:29] <CubeTheThird> igormat, how did you install the launcher?
#41 [08:29] <igormat> bought
#42 [08:30] <CubeTheThird> igormat, ok yes, but where did you download it? What Linux distribution are you using?
#43 [08:31] <igormat> Ubuntu 19.10.
#44 [08:32] <CubeTheThird> igormat, ok. You may need to download an updated .deb package from https://minecraft.net/download
#45 [08:32] <CubeTheThird> igormat, keep in mind though that the launcher on Linux is not always updated as often as on other operating systems
#46 [08:33] <igormat> uploaded
#47 [08:33] <igormat> uploaded
#48 [08:36] * igormat [webchat@host-176-36-40-94.la.net.ua] has left #minecrafthelp
#49 [08:41] * Lauren9 [webchat@217.46.106.127] has joined #minecrafthelp
#50 [08:42] <Lauren9> I can't log into Minecraft. I set up my account and paid for the game in 2012. Never had any issues. Decide to log on and play a bit the other day, only for it to not work. Says I need to use an email address instead of my old username. Tracked down the email address based on my set up 8 years ago and now it's saying I haven't bought the game
#51 [08:42] <Lauren9> I've sent multiple emails to Minecraft help with nobody responding to me and I'm getting incredibly fed up.
#52 [08:44] <CubeTheThird> Lauren9, what's your minecraft username?
#53 [08:47] <Lauren9> DarkenedRose
#54 [08:47] <CubeTheThird> Lauren9, ok, so you appear to have a legacy account. That means you have a couple options
#55 [08:48] <CubeTheThird> Lauren9, firstly, you should be able to login to the game launcher using your username + password (not email)
#56 [08:48] <CubeTheThird> Lauren9, however, I would recommend you try to migrate the account to a mojang.com account
#57 [08:48] <CubeTheThird> ??> Lauren9 mojang/email
#58 [08:48] <Mightyena> Lauren9: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#59 [08:48] <Mightyena> Lauren9: Note: Do NOT send more than one at a time.
#60 [08:48] <CubeTheThird> oops wrong link
#61 [08:48] <CubeTheThird> ??> Lauren9 account/migrate
#62 [08:48] <Mightyena> Lauren9: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#63 [08:48] <CubeTheThird> that one ^^
#64 [08:51] <Lauren9> thank you thank you thank you Cube. I was trying to find how to migrate it but couldn't find the page anywhere
#65 [08:52] <CubeTheThird> no worries
#66 [08:53] <Lauren9> Seems to be working fine now, look forward to many a night of crafting as we're stuck in lockdown. Thank you :)
#67 [08:53] <CubeTheThird> no problem :3
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#69 [09:04] * JesseThaBest [webchat@ipbcc0e72a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#70 [09:05] <JesseThaBest> Hey, recently wanted to play MC again, downloaded the game (Java Edition) and wasn't able to login. It says I need to purchase the game but I have it on two accounts, neither of which work.
#71 [09:05] <CubeTheThird> JesseThaBest, have you used any Alt tools or unofficial launchers?
#72 [09:05] <JesseThaBest> Last one I used was Tekkit launcher yes.
#73 [09:06] <CubeTheThird> ??> JesseThaBest tools/hjtfork
#74 [09:06] <Mightyena> JesseThaBest: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#75 [09:06] <Mightyena> JesseThaBest: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [09:07] <JesseThaBest> CubeTheThirdWhat do you mean w/ tools/hjtfork?
#77 [09:07] <JesseThaBest> Mightyena Will do +
#78 [09:07] <CubeTheThird> JesseThaBest, that's a command for Mightyena, who is a bot
#79 [09:08] <JesseThaBest> Ah ok, I uploaded it.
#80 [09:08] <CubeTheThird> give the link here
#81 [09:08] <JesseThaBest> https://paste.ubuntu.com/p/K6pGB6Zn2x/
#82 [09:09] <JesseThaBest> My bad, thought it auto pastes top.
#83 [09:10] <CubeTheThird> JesseThaBest, ok couple things. Firstly, you should disable your VPN. Second, can you open cmd as administrator?
#84 [09:10] <JesseThaBest> It's disabled, been for a while. Yea sure
#85 [09:10] <CubeTheThird> JesseThaBest, there, run this command: netsh winsock reset
#86 [09:11] <JesseThaBest> Ok now reset PC?
#87 [09:11] <CubeTheThird> yes
#88 [09:13] * oblivion [webchat@189.186.122.81] has joined #minecrafthelp
#89 [09:13] * JesseThaBest [webchat@ipbcc0e72a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#91 [09:18] <JesseThaBest> CubeTheThird Still doesn't work, since when is it that you have to import your MC Acc to Mojang? I played around a year ago, not that I missed something there.
#92 [09:18] <CubeTheThird> JesseThaBest, import? Are you talking about the migration? That only applies to accounts purchased before 2013
#93 [09:20] <JesseThaBest> I'm assuming there's a problem w/ my acc, is there any way to contact someone who can look at that? I've written an e-mail two weeks ago but heard nothing.
#94 [09:21] <CubeTheThird> JesseThaBest, if you've already emailed them you'll have to wait. Are you able to login on a different device? E.g. mobile
#95 [09:23] <JesseThaBest> CubeTheThird Guess so. I'll try it, but I am able to login with the Java Launcher, but I can only play the Demo version.
#96 [09:24] <CubeTheThird> JesseThaBest, oh? That's not quite what I thought the issue was. What are the minecraft usernames for your accounts?
#97 [09:26] <JesseThaBest> CubeTheThird JesseThaBest was one of them, I wrote them down somewhere don't remember the other one atm.
#98 [09:27] <CubeTheThird> JesseThaBest, as far as I can tell, that username was changed to "ANGRYBAEST " last year
#99 [09:28] <JesseThaBest> CubeTheThird Ok then someone got that info. No way I changed it to that. I read something about people being able to take premium accounts to their own emails?
#100 [09:28] <CubeTheThird> JesseThaBest, ya it sounds to me like your account was compromised. Since you already contacted Mojang support, you'll just have to sit tight and wait for their reply
#101 [09:29] <JesseThaBest> CubeTheThird Could you check if the old username FlackyBro was compromised as well?
#102 [09:30] <CubeTheThird> that's the same account, no?
#103 [09:30] <CubeTheThird> this is what I see
#104 [09:30] <CubeTheThird> FlackyBro → JesseThaBest (2019-06-11) → ANGRYBAEST (2019-08-26)
#105 [09:32] <JesseThaBest> CubeTheThird Ah okay, thanks. My brother started on my Acc., I changed it when I started again, him having his own Acc. I thought it might of been the User of my other Email.
#106 [09:35] * Weexdev [webchat@189.186.122.81] has joined #minecrafthelp
#107 [09:36] <Weexdev> hi, i have the problem invalid email or password
#108 [09:37] <CubeTheThird> Weexdev, you've tried a password reset?
#109 [09:37] <Weexdev> yeah like 5 times
#110 [09:37] <CubeTheThird> Weexdev, have you used any Alt tools or unofficial launchers?
#111 [09:39] <Weexdev> no, i bought the account yesterday
#112 [09:39] <CubeTheThird> Weexdev, are you using a VPN/Proxy?
#113 [09:40] <Weexdev> i was using VPN
#114 [09:41] <CubeTheThird> Weexdev, try disabling your VPN
#115 [09:42] <Weexdev> done and keeps showing up the same message.
#116 [09:43] <CubeTheThird> ??> Weexdev win/hosts
#117 [09:43] <Mightyena> Weexdev: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#118 [09:43] <Mightyena> Weexdev: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#119 [09:46] <Weexdev> done
#120 [09:47] <CubeTheThird> Weexdev, give the link here
#121 [09:48] <Weexdev> https://paste.ubuntu.com/p/wtkByRKGcC/
#122 [09:50] <CubeTheThird> Weexdev, ya ok. Remove the last two lines that have mojang in it, and save the file
#123 [09:51] <JesseThaBest> CubeTheThird Real quick question, what is needed to migrate Acc? Did he need only need my Email Adress or access to Mojang / Email Acc?
#124 [09:51] <CubeTheThird> JesseThaBest, the term "Migrating" an account only applies to accounts purchased before 2013, when converting it from a minecraft.net to a mojang.com account. This does not apply to you
#125 [09:52] <CubeTheThird> JesseThaBest, what happened here (I assume) is that the email address to the account was changed or reset. That would require access to the account itself
#126 [09:52] <Weexdev> CubeTheThird should i restart?
#127 [09:52] <CubeTheThird> Weexdev, you don't have to reboot for that. Just try logging in again after saving
#128 [09:53] <Weexdev> thank you, now i can login
#129 [09:57] <JesseThaBest> CubeTheThird Yea they must of changed the Email, since otherwise I'd still have access. Don't know how they got access to my Acc though. But ty for your help, I'll wait till Support writes back +
#130 [09:58] * Glory [webchat@host86-133-27-39.range86-133.btcentralplus.com] has joined #minecrafthelp
#131 [09:59] <CubeTheThird> 👍
#132 [10:00] <Glory> Cant login it says -9
#133 [10:02] * michelle [webchat@136.56.130.118] has joined #minecrafthelp
#134 [10:03] <michelle> I have two macbooks, running 1.15.2, on the same wifi in our house and I can't get them to play in a world together. It says no route to host. Thanks for any help!
#135 [10:03] <CubeTheThird> michelle, do either of them have anti-virus software?
#136 [10:03] <michelle> yes
#137 [10:04] <michelle> one has avast, the other has nothing
#138 [10:04] <CubeTheThird> michelle, it's possible the anti-virus is blocking the connection
#139 [10:04] <CubeTheThird> michelle, we can try forcing a connection manually, to see if that works though
#140 [10:05] <michelle> ok what do i need to do? I did try the direct connect option twice as well with no luck
#141 [10:06] <CubeTheThird> michelle, you did? Were you using the port provided by the LAN connection?
#142 [10:06] <michelle> yes, a five digit code from one of the laptops
#143 [10:07] <CubeTheThird> michelle, ok, and to be sure, you were using the local IP address of that same device?
#144 [10:07] <CubeTheThird> michelle, so e.g. 192.168.1.100:54624
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#146 [10:07] * JesseThaBest [webchat@ipbcc0e72a.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#147 [10:07] <michelle> We just did Direct Connect with the five digit code that one machine gave us
#148 [10:07] <CubeTheThird> michelle, ah ya you're missing the IP address then. You need both that and the port (5 digit number) to do the direct connection
#149 [10:08] <michelle> ah!
#150 [10:08] <michelle> ok how do i do that?
#151 [10:08] <CubeTheThird> michelle, do you know how to find the local IP address?
#152 [10:08] <michelle> yes!
#153 [10:09] <michelle> i have it for the other one
#154 [10:09] <CubeTheThird> michelle, ok, so get the IP of the computer that is hosting the LAN world, along with the port that appears in the chat
#155 [10:09] <CubeTheThird> michelle, from the other pc, connect using: <local IP>:<port>
#156 [10:10] <michelle> Connection Refused
#157 [10:10] <michelle> failed to connect to server
#158 [10:10] <CubeTheThird> michelle, can you show me what you used for the address, to be sure?
#159 [10:11] <michelle> 136.56.130.118:65535
#160 [10:11] <CubeTheThird> michelle, hmm that doesn't look right. I think that is the public IP, not local IP
#161 [10:11] <CubeTheThird> ??> michelle mac/local-ip
#162 [10:11] <Mightyena> michelle: To get your IPv4 address in macOS, open System Preferences and click on Network. Your IP address is located under Status.
#163 [10:12] <michelle> ok, thanks!
#164 [10:12] <CubeTheThird> it should either start with 192.168 or 10.0
#165 [10:13] <michelle> That did it
#166 [10:13] <michelle> Thank you all so much! You made my kids' day!
#167 [10:15] <CubeTheThird> awesome!!
#168 [10:15] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
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#170 [11:06] * Chris [webchat@ool-944b46ec.dyn.optonline.net] has joined #minecrafthelp
#171 [11:25] * douglinhas2310 [webchat@186-249-135-137.dynamic.desktop.com.br] has joined #minecrafthelp
#172 [11:25] <douglinhas2310> boa tarde...
#173 [11:25] <douglinhas2310> nao consigo logar no celular... da algo aconteceu.. e nao loga... senha esta correta ....
#174 [11:26] <douglinhas2310> erro de login o que fazer?
#175 [11:26] <CubeTheThird> ?? lang/pt
#176 [11:26] <Mightyena> lang/pt: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#177 [11:27] <douglinhas2310> error, something happened and does not log
#178 [11:27] <CubeTheThird> what is the error?
#179 [11:28] <douglinhas2310> says something happened, login error .... password and user are correct ... it's been like this for days
#180 [11:28] <CubeTheThird> douglinhas2310, have you used any Alt tools or unofficial launchers?
#181 [11:29] <douglinhas2310> no, my app is purchased by the playstore
#182 [11:29] <CubeTheThird> douglinhas2310, which version of minecraft?
#183 [11:29] <douglinhas2310> 1 moment
#184 [11:30] <douglinhas2310> 1.14.60.5
#185 [11:30] <douglinhas2310> I already gave up and installed more the error persists
#186 [11:31] <douglinhas2310> it was working normally
#187 [11:32] <CubeTheThird> douglinhas2310, sorry we mostly assist with Java version here. I recommend you as in our community discord: https://discord.gg/58Sxm23
#188 [11:32] <douglinhas2310> something went wrong.Try again or try on XbOX.com
#189 [11:33] <douglinhas2310> I'll try it, thank you
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#191 [12:42] * Broken_Play [webchat@cpc80101-stkp11-2-0-cust349.10-2.cable.virginm.net] has joined #minecrafthelp
#192 [12:59] * Cammy [webchat@c-73-250-128-170.hsd1.md.comcast.net] has joined #minecrafthelp
#193 [12:59] <Cammy> Hello
#194 [12:59] <Cammy> I would like to make an EULA complaint
#195 [13:00] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360034753972-Servers-that-violate-commercial-use-guidelines
#196 [13:01] <Cammy> Thank you!
#197 [13:01] * Cammy [webchat@c-73-250-128-170.hsd1.md.comcast.net] has quit. (Client Quit)
#198 [14:02] * Rachel [webchat@cpe-74-66-208-95.si.res.rr.com] has joined #minecrafthelp
#199 [14:02] <Rachel> Why can't I log in to minecraft.net?
#200 [14:03] * Rachel [webchat@cpe-74-66-208-95.si.res.rr.com] has quit. (Client Quit)
#201 [14:05] * Jelena [webchat@77.173.164.174] has joined #minecrafthelp
#202 [14:05] <Jelena> Hallo
#203 [14:05] <CubeTheThird> hello Jelena
#204 [14:05] <Jelena> I bough my son the Java edition minecraft. After downloading it on Mac - it only play on DEMO
#205 [14:06] <Jelena> I try to log in - but its asking me for redeem code
#206 [14:06] <Jelena> Hi Cube!
#207 [14:07] <CubeTheThird> Jelena, can you login to account.mojang.com/me
#208 [14:10] <Jelena> strange- i cannot log in - just sec- will send myself new password
#209 [14:12] <Jelena> im in
#210 [14:12] <CubeTheThird> Jelena, ok, there, do you see Minecraft listed under "My Games" with the username that was registered for the account?
#211 [14:13] <Jelena> no - there is no option , and email is just a raw of symbols and letters
#212 [14:14] <Jelena> can i send you print screen what I have in my login?
#213 [14:14] <CubeTheThird> as long as it doesn't have private information, yes
#214 [14:15] <Jelena> This is what It shows in my account info as E-mail
#215 [14:15] <Jelena> 00e891995b5bf5fa0257b57a79a1212d
#216 [14:15] <CubeTheThird> O.o
#217 [14:15] <Jelena> and I cannot adjust it
#218 [14:15] <CubeTheThird> Jelena, did you get a confirmation email that the purchase was successful?
#219 [14:15] <Jelena> Date of birth
#220 [14:15] <Jelena> 2009-08-29 is date of my son
#221 [14:15] <CubeTheThird> Jelena, please don't share any more personal info
#222 [14:16] <Jelena> ok
#223 [14:17] <CubeTheThird> Jelena, did you get a confirmation email that the purchase was successful?
#224 [14:17] <Jelena> what shall I do ?
#225 [14:17] <Jelena> yes- I paid through paypal
#226 [14:17] <Jelena> I have receipt from Paypal
#227 [14:18] <CubeTheThird> Jelena, hmm it sounds like there was an error when the account was created. You should contact Mojang support about this issue
#228 [14:18] <CubeTheThird> ??> Jelena mojang/email
#229 [14:18] <Mightyena> Jelena: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#230 [14:18] <Mightyena> Jelena: Note: Do NOT send more than one at a time.
#231 [14:24] <Jelena> thank you - I did sent the request
#232 [14:24] * Katie [webchat@host86-158-97-120.range86-158.btcentralplus.com] has joined #minecrafthelp
#233 [14:24] <Katie> Hi
#234 [14:24] <CubeTheThird> hello Katie
#235 [14:24] * Katie is now known as Guest89106
#236 [14:24] <Guest89106> When I try to log in after requesting a passwod reset it says the link isn't working even though I keep requesting a password reset
#237 [14:25] <CubeTheThird> Guest89106, do you mean the password reset link isn't working?
#238 [14:25] <Guest89106> Yes
#239 [14:26] <Guest89106> I've tried 3-4 and they aren't working
#240 [14:26] <CubeTheThird> Guest89106, can you try with a different browser?
#241 [14:26] <Guest89106> Ooh I'll try that
#242 [14:27] <Jelena> Hi guys, shall i stay here with you on line?
#243 [14:27] <CubeTheThird> Jelena, sorry there's not much else we can do from here, if the game isn't appearing on your account
#244 [14:27] * Alfie [webchat@94.15.10.254] has joined #minecrafthelp
#245 [14:27] <Alfie> Hi
#246 [14:27] <Jelena> Can we re-set the account based on the purchase
#247 [14:28] <Guest89106> That worked thanks!
#248 [14:28] <Alfie> ?
#249 [14:28] * Guest89106 [webchat@host86-158-97-120.range86-158.btcentralplus.com] has quit. (Client Quit)
#250 [14:28] <Alfie> I need help my minecraft wont launch
#251 [14:28] <CubeTheThird> Alfie, what happens?
#252 [14:28] <Alfie> It just goes off and doesn’t come back on
#253 [14:28] <CubeTheThird> Alfie, which version of Minecraft?
#254 [14:29] <Alfie> Java
#255 [14:29] <CubeTheThird> ??> Alfie launcher/log
#256 [14:29] <Mightyena> Alfie: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#257 [14:29] * Alfie [webchat@94.15.10.254] has quit. (Client Quit)
#258 [14:32] * Alfie [webchat@85.255.232.146] has joined #minecrafthelp
#259 [14:32] <Alfie> Hi im from before now its not responding
#260 [14:33] <CubeTheThird> Alfie, can you run a malware scan
#261 [14:33] <CubeTheThird> ??> Alfie av/adwcleaner
#262 [14:33] <Mightyena> Alfie: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#263 [14:33] <Mightyena> Alfie: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#264 [14:34] <Alfie> Dosnt that cost money
#265 [14:34] <CubeTheThird> Alfie, no that's a free tool
#266 [14:35] <Alfie> It just started responding bit is taking along time
#267 [14:56] * harry [webchat@198.144.154.56] has joined #minecrafthelp
#268 [14:56] <harry> hello i have a very old account i havent logged into in over 5/6 years
#269 [14:57] <harry> i want to get access to it again due to not having the funds to just re-buy the game and this is a new computer
#270 [14:57] <CubeTheThird> harry, I take it you're having trouble logging in?
#271 [14:58] <harry> im sure the login was H.Bomb.9364 or some arrangement like that
#272 [14:58] <harry> i no longer have access to the email and my computer died 5/6 years ago
#273 [14:59] <CubeTheThird> harry, you'll have to contact Mojang support in that case
#274 [14:59] <CubeTheThird> ??> harry mojang/email
#275 [14:59] <Mightyena> harry: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#276 [14:59] <Mightyena> harry: Note: Do NOT send more than one at a time.
#277 [15:04] * PhantomSmithy [webchat@ip72-213-171-45.ok.ok.cox.net] has joined #minecrafthelp
#278 [15:04] <harry> thank you
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#280 [15:05] <PhantomSmithy> Does anyone know if the Auth servers are down somewhere? I'm getting an "Authentication Servers Are Down" error upon login to a 1.12.2 server.
#281 [15:05] <PhantomSmithy> Just wanted to make sure it's not me.
#282 [15:05] <CubeTheThird> PhantomSmithy, have you used any Alt tools or unofficial launchers?
#283 [15:06] <PhantomSmithy> Nope, official account
#284 [15:06] <PhantomSmithy> Same account I've been using for almost 11 years
#285 [15:06] <CubeTheThird> PhantomSmithy, are you using a VPN/Proxy?
#286 [15:06] <PhantomSmithy> Nope, straight up internet
#287 [15:06] <CubeTheThird> ??> PhantomSmithy tools/hjtfork
#288 [15:06] <Mightyena> PhantomSmithy: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#289 [15:06] <Mightyena> PhantomSmithy: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#290 [15:06] * Alex9 [webchat@c-71-206-236-76.hsd1.pa.comcast.net] has joined #minecrafthelp
#291 [15:07] <Alex9> Hello! I'm having issues logging into my account. I have paid for Minecraft with the account name alex_the_giraffe, but cannot remember my username or password...
#292 [15:08] <Alex9> I think I know the email but am at a loss for my password
#293 [15:08] <CubeTheThird> Alex9, have you tried doing password reset?
#294 [15:08] <Alex9> Yes
#295 [15:08] <Alex9> no email is recieved
#296 [15:08] <PhantomSmithy> https://paste.ubuntu.com/p/zzmzKVHXDs/
#297 [15:09] <CubeTheThird> Alex9, you'll have to contact Mojang support then
#298 [15:09] <CubeTheThird> ??> Alex9 mojang/email
#299 [15:09] <Mightyena> Alex9: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#300 [15:09] <Mightyena> Alex9: Note: Do NOT send more than one at a time.
#301 [15:09] <Alex9> thank you!
#302 [15:09] <CubeTheThird> PhantomSmithy, it's possible your anti-virus is blocking the connection
#303 [15:09] <CubeTheThird> ??> PhantomSmithy av/kaspersky
#304 [15:09] <Mightyena> PhantomSmithy: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#305 [15:10] <PhantomSmithy> Sweet, I'll give it a go
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#307 [15:19] * Claire3 [webchat@d108-172-208-78.bchsia.telus.net] has joined #minecrafthelp
#308 [15:20] <Claire3> I used to play Java edition a long time ago and I want to get it set up again but I forgot the email I used to use, can I change it? (I forgot all of my login details but I have bought Java before and I have it installed)
#309 [15:21] <CubeTheThird> you'll have to contact Mojang support
#310 [15:21] <CubeTheThird> ??> Claire3 mojang/email
#311 [15:21] <Mightyena> Claire3: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#312 [15:21] <Mightyena> Claire3: Note: Do NOT send more than one at a time.
#313 [15:21] <Claire3> Ok thanks
#314 [15:40] * boroboro26 [webchat@70.red-79-147-80.dynamicip.rima-tde.net] has joined #minecrafthelp
#315 [15:40] <boroboro26> holaa
#316 [15:41] <boroboro26> holaaa
#317 [15:41] <boroboro26> helloo
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#333 [18:12] * Ana [webchat@189.183.247.0] has joined #minecrafthelp
#334 [18:15] <Ana> Hello, i have the mnecraft app in my phone. Ive been with it since 1 or 2 months ago and I had no problem, but, like 2 days ago, i couldn´t load my microsoft account in the app. I already contacted with the microsoft support and from their side, everything is fine, so, they told me to come here to solve my problem. I have already deleted the app an
#335 [18:15] <Ana> d download over and over again, the same with my phone but it seems like nothing helps. Also, Im from Mexico, but couldnt find the spanish chat
#336 [18:15] <Ana> d download over and over again, the same with my phone but it seems like nothing helps. Also, Im from Mexico, but couldnt find the spanish chat
#337 [18:23] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#338 [18:30] * TheSilentLink [~TheSilent@host86-145-17-73.range86-145.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
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#341 [18:53] * aliraaim [webchat@124.195.208.25] has joined #minecrafthelp
#342 [18:53] <aliraaim> HELP!!!!!!
#343 [18:53] <aliraaim> i am not being able to log in to minecraft after buying an account
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#346 [19:04] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has quit. (Ping timeout: 190 seconds)
#347 [19:05] <mineman2270> when I try to login to my account, it said to make sure i was online and try again even though my internet was fine.
#348 [19:05] <mineman2270> so i can't play
#349 [19:06] * mineman2270 [webchat@pool-108-30-226-171.nycmny.fios.verizon.net] has quit. (Client Quit)
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#351 [19:24] * Brooklyn [webchat@ip70-178-211-118.ks.ks.cox.net] has joined #minecrafthelp
#352 [19:25] <Brooklyn> Hi! So I was getting to buy Minecraft. It turns out that it somehow bought the demo version and now I have no clue what to do. If there's a possible way, may I please get a refund?
#353 [19:28] <Brooklyn> I am really looking forward to the $27.95 refund because it took weeks to save up for this by working...(sorry if that was any way of rudeness)
#354 [19:32] <Brooklyn> #minecrafthelp
#355 [19:59] <Brooklyn> Please, I've been waiting. All I need is a refund.
#356 [20:16] * Ray [webchat@1-163-34-216.dynamic-ip.hinet.net] has joined #minecrafthelp
#357 [20:16] <Ray> HI
#358 [20:17] <Ray> I want to apply for minecraft dungeons refund
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#360 [20:27] * Fuzzyfred [webchat@47.156.224.71] has joined #minecrafthelp
#361 [20:31] <Fuzzyfred> I have been playing minecraft on a mac laptop for about a year now, playing lots of solo, and also lots of multiplayer servers, just last week after no apparent change the game was decreased to probably about 10 fps, hardly able to play, even with render distance set to the lowest.
#362 [20:32] <Fuzzyfred> I've tried just about everything including restarting my computer many times and clearing deleting all my servers
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#364 [21:34] * drew [webchat@108-215-129-202.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#365 [21:36] <drew> I am unable to remember my login info but it may include an email address that was compromised and i no longer have access to, is there a way to recover this account?
#366 [21:58] * caua_brazil [webchat@191.189.7.97] has joined #minecrafthelp
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#369 [22:02] <caua_brazil> on this link https://minecrafthopper.net/help/guides/drivers/intel-manual-install/
#370 [22:02] <caua_brazil> , I can use the intel driver install wizard???
#371 [22:02] <AbraC> Please advise: I have been getting this error message when i try to connect to a server: Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of 5201959 is larger than protocol maximum of 2097152
#372 [22:07] * drew [webchat@108-215-129-202.lightspeed.bkfdca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#375 [22:50] <chainmailarmour> I am wondering how to reset my password for my account. I have tried to use the recovery email and there hasn't been any change. I know my email for it and part of the old password but that is it.
#376 [23:36] * KILLJOY [webchat@cpe-72-130-53-168.hawaii.res.rr.com] has joined #minecrafthelp
#377 [23:36] <KILLJOY> CROSS PLAY PC AND XBOX
#378 [23:39] * Zach [webchat@cpe-72-130-193-145.hawaii.res.rr.com] has joined #minecrafthelp
#379 [23:40] * Zach is now known as Guest67789
#380 [23:40] <Guest67789> Hello, I recently wanted to get back into the game since i have nothing better to do in quarantine but i have an original java account and every time i try to migrate it it says the email or password is wrong, i have tried different emails and different passwords but now i'm locked out. how long is the lockout period?
#381 [23:49] <Guest67789> nevermind i just found out it was 3 hours
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