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#3 [01:40] <Brod1220> Hello! So I dont remember my password to my account so i went to forgot my password and typed in my e-mail, however I am not recieveing an e-mail for my account. Can someone help me? And i'm 100% sure this is the correct email as well
#4 [01:40] <Brod1220> I have even checked my other emails just to make sure and nothing had poped up
#5 [01:43] * zorah [webchat@97-120-231-85.ptld.qwest.net] has joined #minecrafthelp
#6 [01:46] <zorah> hey yall I made a brand new acc and downloaded the minecraft launcher but i haven't been able to log in into either the website or launcher as it keeps giving me the "invalid or email" which is not and my VPN is off im out of ideas
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#10 [02:33] <Angelo> hello I went to a game store and I bought a minecraft gift card thinking it was minecraft dungons
#11 [02:34] <Angelo> I looked every where for the minecraft dungons gift card and i thought this was it
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#25 [08:24] <koodledoo> My Minecraft email is associated to an old deleted email account. How can I update it to the new and current email I use since I don't have access to the old one?
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#30 [09:50] <Schnabel> Hi, I finally installed Minecraft Java Edition on Mac running OS X Catalina, but somehow I can't look up or down. I am using a Magic Mouse. Am I missing a setting?
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#34 [10:16] <kronossfarid10> Hello, please i am trying to log in to my account but when i click log in buttons it does nothing. This problem is only on my laptop. I can log in to my account using my android phone. Thanks for reading and i hope you have a great day :D
#35 [10:16] <kronossfarid10> Hello, please i am trying to log in to my account but when i click log in buttons it does nothing. This problem is only on my laptop. I can log in to my account using my android phone. Thanks for reading and i hope you have a great day :D
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#40 [11:07] <Becky> I am struggling to find what email my account is under
#41 [11:07] <Becky> the xbox app does not have anything and I can't find another place to see my account
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#47 [11:34] * Mikey [webchat@c-73-168-97-207.hsd1.in.comcast.net] has joined #minecrafthelp
#48 [11:34] <Mikey> How Can I get my Money back
#49 [11:35] * Burny [webchat@nova-153-092-146-152.cpe.nova.is] has joined #minecrafthelp
#50 [11:37] <Burny> I just bought the dungion version some time ago and I can't play it. Whenever I press the play button, the launcher crashes. Everything is up to date, yes my computer has everything needed to run the game, yes I have tried to uninstall and install again, log out and in again... I've tried everything i can think of
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#53 [12:27] <Karen> hi
#54 [12:27] <Karen> why i cant play above 1.9?
#55 [12:28] <Karen> my pc is intel q9550, with 4gb ram and no gpu
#56 [12:49] * Dessum [webchat@c-76-125-133-117.hsd1.pa.comcast.net] has joined #minecrafthelp
#57 [12:51] <Dessum> Hi! I have a modded server. I can open the client and connect ON the server, but I can't connect using another PC on my network with the local IP or externally with the public IP. This was working last night before I tried to bump up the RAM and install Java 64-bit (I had 32-bit previously when it was working) so I feel like it might have something
#58 [12:51] <Dessum> to do with the way Windows firewall is affecting Java. Any ideas?
#59 [12:56] <Dessum> Sorry, I just saw in the channel topic that you don't support modded servers, so I understand if I'm outta luck on this one. But it's more of a networking issue that I think could happen to vanilla anyhow, so if anyone still has tips I'd take 'em haha
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#67 [15:05] <Nolkist> Hello
#68 [15:05] <Nolkist> Everytime I try to launch minecraft I get this exit code 1 error, I do not understand why.
#69 [16:03] * Mikko [webchat@c-73-22-193-187.hsd1.il.comcast.net] has joined #minecrafthelp
#70 [16:04] <Mikko> Hello?
#71 [16:41] * CosmicBlue [webchat@fixed-189-203-7-98.totalplay.net] has joined #minecrafthelp
#72 [16:43] <CosmicBlue> update my launcher and when I want to create a world, the screen keeps loading and nothing appears, it just stays there loading, I don't know what to do, help please
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#74 [17:42] * Moxu_ [webchat@45.233.213.129] has joined #minecrafthelp
#75 [17:45] <Moxu_> Estava eu, no minecraft java edition, quando um mundo que tinha sumiu, verifiquei na pasta saves no .minecraft e o mundo estava lá, mas não aparece no jogo. Como resolvo?
#76 [17:50] * gabriel [webchat@S01063cb74b70c84c.ed.shawcable.net] has joined #minecrafthelp
#77 [17:50] <gabriel> heyyyy i purchased the wrong game
#78 [17:50] <gabriel> i ment to bu microsoft minecraft windows 10
#79 [17:50] <gabriel> instead i bought the java version
#80 [17:50] <gabriel> i would like a refund on the java version
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#84 [18:34] * Mat [webchat@athedsl-4431286.home.otenet.gr] has joined #minecrafthelp
#85 [18:35] <Mat> I can't login into my account and i also can't find my email
#86 [18:35] <Mat> but i remember my username tho
#87 [18:40] * Mat [webchat@athedsl-4431286.home.otenet.gr] has joined #minecrafthelp
#88 [18:42] <Mat> i can't find my email and can't login
#89 [18:45] * IcyWrists [webchat@071-085-245-043.res.spectrum.com] has joined #minecrafthelp
#90 [18:46] <IcyWrists> how do I find out which email I put for my account?
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#97 [19:32] <LAA> I've been having trouble logging into my account
#98 [19:33] <LAA> I don't have access to my email due to the company no longer in business, and i do not have my transaction ID either
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#102 [19:51] <MK5> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information, I'm getting this error whilst trying to get my friend to join my hamachi server (they're the one seeing the error), what can I do? I've tried disabling firewall, adding exceptions, turning off antivirus, etc
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#107 [20:29] <Trillucent> When I start my minecraft from the launcher it opens the game and starts loading, then it gets to 95% and then the game crashes. I have updated everything and restarted the computer multiple times, its still not working. Are there any other ways to get the game to load and start
#108 [20:42] * sooooooomebody [webchat@d14-69-186-5.try.wideopenwest.com] has joined #minecrafthelp
#109 [20:44] <sooooooomebody> Every time I turn or look up or down, all blocks and objects appear to vibrate spastically. (Java edition 1.15.2, full screen mode)
#110 [21:25] * Lugum [webchat@modemcable152.219-161-184.mc.videotron.ca] has joined #minecrafthelp
#111 [21:27] <Lugum> Hello, We just purchased Minecraft java edition. Received the paypal confirmation that the payment was processed. However, we cannot connect to the account via pc.à
#112 [21:27] <Lugum> Even after attempting to reset the password multiple times.
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#121 [22:00] <wab03> i cannot log into minecraft from my computer but upon changing my password i can log in on my phone. i know i am typing the password correctly and have tried numerous times and even changed my password. my email is also correctly entered.
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#123 [22:03] * Process [webchat@64.20.128.139.dyn-e-pool1.pool.hargray.net] has joined #minecrafthelp
#124 [22:03] <Process> I'm having a weird login issue
#125 [22:06] * Stutter [webchat@075-182-241-071.res.spectrum.com] has joined #minecrafthelp
#126 [22:06] <Stutter> Hello
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#131 [22:12] <fawnmage> i am not able to login to minecraft on my computer on the site or minecraft itself but i can login on my phone
#132 [22:12] <fawnmage> how do i fix this?
#133 [22:13] <fawnmage> i even tried my gfs account
#134 [22:23] <wab03> im having the exact same issue, ive tried changing my password like 4 times and nothing has worked
#135 [22:24] <GreyVulpine> Typically is due to that person having launched a version of minecraft with a third-party launcher. Two common causes are with pirating the game or using an alt-launcher
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#137 [22:31] * James [webchat@c-73-185-30-87.hsd1.ca.comcast.net] has joined #minecrafthelp
#138 [22:31] <wab03> im using the java launcher
#139 [22:31] <breacher> Everytime i try open minecraft it says pixcel format not accelerated.yet i know its not going to be that my graphics card is outdated like everything else claims it is because it was literally worrking 10 mins ago. what do i do?
#140 [22:32] <James> I would like to know a way to fix my Launcher and Minecraft.net log in, Ive tried to log in and nothing happens with the log in button, Ive reset my password multiple times. And with the Launcher, It just gives me invalid password, Ive had this problem for months and have went to countless threads trying to figure it out, and nothing works. I just
#141 [22:32] <James> want to know if theres a fix for this?
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#145 [23:16] * James [webchat@104-3-121-94.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#146 [23:19] <James> Hello, when I try to log into Minecraft using the Minecraft launcher it tells me my email or password is invalid. In addition, when I try to log in to the Minecraft website, the "log in" button does nothing when I click it. I have been having this issue for over a month with no solution. I have tried the Minecraft website on other browsers. I have
#147 [23:19] <James> also changed my password multiple times to no avail. Is there anyone who understands why this could be happening or how to fix it? - Thanks in advance
#148 [23:21] <Lugum> Is it possible the issue is due to a problem with the recaptcha validationà
#149 [23:21] <James> There is no captcha that I was prompted to od
#150 [23:21] <James> *do
#151 [23:21] <Andrio> ??> James tools/HJT
#152 [23:21] <Mightyena> James: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#153 [23:21] <Mightyena> James: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#154 [23:23] * AuBot [~Bot@066-168-225-181.biz.spectrum.com] has joined #minecrafthelp
#155 [23:23] <James> Here: https://paste.ubuntu.com/p/VrMvmY9WbS/
#156 [23:31] * James [webchat@104-3-121-94.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#157 [23:32] <James> Hello, I just posted my problem here but lost connection after leaving my pastebin link. Here is the link: https://paste.ubuntu.com/p/VrMvmY9WbS/
#158 [23:34] <James> Hello? Should I write my problem again?
#159 [23:38] <James> "When I try to log into Minecraft using the Minecraft launcher it tells me my email or password is invalid. In addition, when I try to log in to the Minecraft website, the "log in" button does nothing when I click it. I have been having this issue for over a month with no solution. I have tried the Minecraft website on other browsers. I have also c
#160 [23:38] <James> hanged my password multiple times to no avail. Is there anyone who understands why this could be happening or how to fix it?"
#161 [23:39] <GreyVulpine> Typically is due to that person having launched a version of minecraft with a third-party launcher. Two common causes are with pirating the game or using an alt-launcher.
#162 [23:40] <GreyVulpine> Now, thanks to your report, that confirms the cause as mentioned, and we can fix it. It requires some steps on your end to solve. First, remove any non-official launchers of minecraft from your system. Ensure you're using only the official version of minecraft.
#163 [23:41] <James> I'm pretty sure I uninstalled and reinstalled the launcher, so I'm using the right one. And I'm not sure why there would be any other false launchers on my computers.
#164 [23:42] <James> I can uninstall again if it would help
#165 [23:42] <GreyVulpine> Nope.
#166 [23:42] <GreyVulpine> The person that was using the computer, when they pirated minecraft, did not know that simply uninstalling that non-official launcher did not remove all traces of it from their system.
#167 [23:43] <GreyVulpine> One trace of it that remains, makes the official launcher and website not work, having still redirecting authentication attempts to a third-party.
#168 [23:43] <GreyVulpine> So, to fix that:
#169 [23:43] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#170 [23:44] <James> I have never pirated Minecraft, though. I paid for it and use the official website every time I download it. Could this still be the problem?
#171 [23:45] <GreyVulpine> Nope. As mentioned, you may never have pirated minecraft, but somebody else with access to that computer has. That is not the point. We're going to fix it.
#172 [23:45] * bbromley95 [webchat@CPE80d04a71f7bc-CM80d04a71f7ba.cpe.net.cable.rogers.com] has joined #minecrafthelp
#173 [23:45] <GreyVulpine> Please follow my prior instructions.
#174 [23:45] <bbromley95> hello i cant sign in i think my account has been stolen
#175 [23:45] <James> Ok I have opened Notepad
#176 [23:45] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#177 [23:46] <GreyVulpine> Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#178 [23:46] * bob [webchat@c-98-230-82-43.hsd1.fl.comcast.net] has joined #minecrafthelp
#179 [23:46] <James> There are only too lines in the file, should I still delete them?
#180 [23:46] <James> *two
#181 [23:47] <GreyVulpine> Yes to both.
#182 [23:47] <James> Ok
#183 [23:48] <James> Wow, thank you so much. That solved the problem.
#184 [23:48] <James> Do you have any idea how this could have happened, though? I'm the only one who has ever owned my computer.
#185 [23:49] <GreyVulpine> Ever had a friend give you a free acccount?
#186 [23:49] <James> Nope
#187 [23:49] <GreyVulpine> Or somebody hop onto your computer to play?
#188 [23:49] <bob> I do not remember the email or password to my account, and i do not want to have to buy the game again.
#189 [23:49] <bbromley95> whats this have to do with my account though my account has been stolen
#190 [23:49] <GreyVulpine> There could be any number of reasons, and I'm not going to speculate. Just make sure you're using only the official launcher from now on
#191 [23:50] <James> Yes, tysm, I'll leave you to help these other people now
#192 [23:50] * GreyVulpine nods
#192 [23:50] <GreyVulpine> So. Two of you say your accounts have been stolen. How do you know that?
#193 [23:51] <bbromley95> because every time i request a forgot email it doesn't send the email to me
#194 [23:51] <bob> i never said it was stolen... i just dont remember the some of the login because i have not had to login in for years. For a while i just had the save password option so i never had to type it in.
#195 [23:53] <GreyVulpine> So, for account issues, you'll need to send in a support ticket to: https://help.minecraft.net/hc/en-us/requests/new
#196 [23:53] <bbromley95> ive sent soooo many emails now and nothing tried twitter and nothing
#197 [23:53] <bbromley95> ive tried that
#198 [23:53] <GreyVulpine> If https://my.minecraft.net/en-us/password/forgot/ doesn't work in sending in a forget password email, the only alternative will be to send in that ticket to support
#199 [23:54] <GreyVulpine> We have no access to account infomation here.
#200 [23:54] <bob> i cannot submit a support ticket because i do not remember the email i made the account with
#201 [23:54] <GreyVulpine> bob - Then you'll need your payment information or like to have them look up your account
#202 [23:55] <bob> but i cant submit a request without an email to the account
#203 [23:55] <GreyVulpine> Don't need your email attached to the account. Just need a functional contact email
#204 [23:55] * bbromley95 [webchat@CPE80d04a71f7bc-CM80d04a71f7ba.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#205 [23:55] <bob> it says to use the email associated with the account
#206 [23:57] <GreyVulpine> You're not the first person to have this issue. If a person forgot their email, how do you think mojang will contact them?
#207 [23:58] <GreyVulpine> You'll need to put in your contact email, if you forgot your account email in that form, so that Mojang Support can contact you and help