#1 [00:00] * ChinTheMiner [webchat@47.29.120.54] has quit. (Quit: webchat.esper.net)
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#4 [00:33] * ChinTheMiner [webchat@47.29.120.54] has joined #minecrafthelp
#5 [00:34] <ChinTheMiner> I am unable to log in on the minecraft lancher java edition
#6 [00:34] <ChinTheMiner> and also I am also not able to login on minecraft.net from my computer. But I am able to login with the same account on my friend's computer
#7 [00:34] <ChinTheMiner> plese help
#8 [00:34] <GreyVulpine> Typically is due to that person having launched a version of minecraft with a third-party launcher. Two common causes are with pirating the game or using an alt-launcher.
#9 [00:36] <ChinTheMiner> please can you explain a little bit more about this
#10 [00:37] <GreyVulpine> What do you want to know?
#11 [00:38] <ChinTheMiner> the solution
#12 [00:38] <GreyVulpine> Did you purchase minecraft?
#13 [00:39] <ChinTheMiner> Yes I purchased minecraft JAVA edition
#14 [00:40] <GreyVulpine> ??> ChinTheMiner tools/hjt
#15 [00:40] <Mightyena> ChinTheMiner: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#16 [00:40] <Mightyena> ChinTheMiner: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#17 [00:41] <ChinTheMiner> What will happen after that
#18 [00:42] <ChinTheMiner> will I be able to log in
#19 [00:42] <GreyVulpine> You give me the link to the report and I can continue helping you
#20 [00:54] <ChinTheMiner> https://paste.ubuntu.com/p/4Pq6MCwht2/plain/
#21 [00:54] <ChinTheMiner> here is the link
#22 [00:54] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#23 [00:56] <ChinTheMiner> opened
#24 [00:56] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#25 [00:57] <ChinTheMiner> done
#26 [00:57] <GreyVulpine> Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#27 [00:58] <ChinTheMiner> thank you so much
#28 [01:17] * Ten [webchat@110.164.126.115] has joined #minecrafthelp
#29 [01:18] <Ten> Theres been recent connection problems with realms, the message that shows is: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#30 [01:18] <Ten> Theres been recent connection problems with realms, the message that shows is: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#31 [01:47] * Ten [webchat@110.164.126.115] has left #minecrafthelp
#32 [02:27] * Jaret711 [webchat@pool-68-129-3-127.nycmny.fios.verizon.net] has joined #minecrafthelp
#33 [02:27] * SuperSonicTX [webchat@cpe-192-136-202-255.tx.res.rr.com] has joined #minecrafthelp
#34 [02:28] <Jaret711> hello
#35 [02:28] <SuperSonicTX> Hi there
#36 [02:28] <Jaret711> I was wondering how i can contact the mineraft support team
#37 [02:28] <SuperSonicTX> oh idk
#38 [02:28] <Jaret711> my email connected to minecraft has been terminated and im not sure what to do
#39 [02:28] <SuperSonicTX> oh idk
#40 [02:29] <Jaret711> um
#41 [02:29] <Jaret711> thank you for helping?
#42 [02:29] <SuperSonicTX> thats going to be under account issue?
#43 [02:29] <Jaret711> yeah thats what i thought this was
#44 [02:29] <SuperSonicTX> im not apart of minecraft sir.
#45 [02:29] <Jaret711> whenever i go to account it sends me to a blank page
#46 [02:29] <SuperSonicTX> sorry
#47 [02:30] <Jaret711> does minecraft have an email or something?
#48 [02:30] <SuperSonicTX> i believe so, but i have to go
#49 [02:30] * SuperSonicTX [webchat@cpe-192-136-202-255.tx.res.rr.com] has quit. (Client Quit)
#50 [02:30] <Jaret711> ok
#51 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#52 [02:30] <Jaret711> does minecraft have an email or something i can contact?does minecraft have an email or something i can contact?
#53 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#54 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#55 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#56 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#57 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#58 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#59 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#60 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#61 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#62 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#63 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#64 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#65 [02:30] <Jaret711> does minecraft have an email or something i can contact?
#66 [02:31] <Jaret711> please
#67 [02:35] * Jaret711 [webchat@pool-68-129-3-127.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#68 [02:36] * Barkyy1212 [webchat@1.157.158.33] has joined #minecrafthelp
#69 [02:38] <Barkyy1212> Hello. Every time try to login to minecraft it comes up with something like login failed and then something about email and password
#70 [02:40] <Barkyy1212> Sorry i meant invalid email or password
#71 [03:02] * Inert_Inertia [webchat@101.180.72.205] has joined #minecrafthelp
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#73 [03:11] * stormy99k [webchat@125.142.206.231] has joined #minecrafthelp
#74 [03:12] <stormy99k> i have error in realms server
#75 [03:12] <stormy99k> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#76 [03:13] <stormy99k> i can't join to server
#77 [03:15] <stormy99k> can i get help?
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#80 [03:31] * Maiah [webchat@203.166.231.238] has joined #minecrafthelp
#81 [03:32] <Maiah> My realm will not let me connect, load a backup, download the world or change worlds. I cant even close the realm because it will be stuck on loading or just time out
#82 [03:32] * jh2020 [webchat@173.232.241.252] has joined #minecrafthelp
#83 [03:32] <Maiah> been like this since yesterday night
#84 [03:33] <jh2020> minecraft realms not working for anyone else?
#85 [03:33] <Maiah> yeah mine just wont connect at all
#86 [03:34] <jh2020> any idea when they plan to fix?
#87 [03:35] <Maiah> Im not sure, i emailed support but they told me that its probably a temporary issue when it wasnt. They weren't exactly helpful
#88 [03:36] <jh2020> they rarely are. thx have a good night
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#93 [04:19] * KeepItFluffy [webchat@ip-89-102-183-190.net.upcbroadband.cz] has joined #minecrafthelp
#94 [04:20] <KeepItFluffy> Hi i got this error message on minecraft realms io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information and i dont know what to do
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#96 [04:44] * Jouzaipay [webchat@53.245.63.86.rev.sfr.net] has joined #minecrafthelp
#97 [04:46] <Jouzaipay> Hello, I am a French player and when I want to connect to a friend's Realm server, I get the following message: io.netty.channel.AbstractChannel$AnnotatedConnectException : Connection timed out : no further information.
#98 [04:47] <Jouzaipay> I would like to know if I could have an explanation in French if possible if not a resolution to this problem! Thank you
#99 [05:00] * Mark [webchat@cpc111595-chwo9-2-0-cust16.19-1.cable.virginm.net] has joined #minecrafthelp
#100 [05:02] <Mark> Hello, today my friend said he will give me a minecraft gift card so I can make an account for minecraft but when I try to sign up after i put in my verification code and proceed it asks me for email and password again so i write them again but it says that theres an error and its stopping me from signing up, please help
#101 [05:06] <Mark> It is working on my phone but not on my computer
#102 [05:23] * MiklikGaming [webchat@176.118.49.10] has joined #minecrafthelp
#103 [05:23] <MiklikGaming> Hi my account was hacked and my mail too so I can not log in to the account I can give the account data which I have successfully used but if this is not enough then I bought a VIP on the Hypixel server and I can give the card number from which the order was paid in advance thanks!
#104 [05:24] <MiklikGaming> Hi my account was hacked and my mail too so I can not log in to the account I can give the account data which I have successfully used but if this is not enough then I bought a VIP on the Hypixel server and I can give the card number from which the order was paid in advance thanks!
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#107 [05:29] * MiklikGaming [webchat@176.118.49.10] has joined #minecrafthelp
#108 [05:29] <MiklikGaming> Hi my account was hacked and my mail too so I can not log in to the account I can give the account data which I have successfully used but if this is not enough then I bought a VIP on the Hypixel server and I can give the card number from which the order was paid in advance thanks!
#109 [05:30] * hazman124 [webchat@host86-182-9-107.range86-182.btcentralplus.com] has joined #minecrafthelp
#110 [05:30] <hazman124> io.netty.channel.abstractchannel
#111 [05:30] <Craftech> Hi - I have a realms on Java question. Some of my players who have been invited and played for a good period of time are getting the message "you are not whitelisted for this server". Do you know how I could fix this?
#112 [05:36] * hazman124 [webchat@host86-182-9-107.range86-182.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#113 [05:38] * arish [webchat@95.147.31.35] has joined #minecrafthelp
#114 [05:39] <arish> I cannot login with my details
#115 [05:40] * arish [webchat@95.147.31.35] has quit. (Client Quit)
#116 [05:44] * Craftech [webchat@89.19.88.85] has quit. (Quit: webchat.esper.net)
#117 [05:46] * Jouzaipay [webchat@53.245.63.86.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#118 [06:00] * Xel [webchat@112.200.238.255] has joined #minecrafthelp
#119 [06:01] <Xel> So minecraft wont sign in and when it does for the split second it will freeze then crash on the Iphone
#120 [06:01] <Xel> v.1.14.60
#121 [06:07] * Fiji [webchat@CPEac202e78ac73-CMac202e78ac70.cpe.net.cable.rogers.com] has joined #minecrafthelp
#122 [06:07] <Fiji> hello I cannot connect to my realm
#123 [06:10] <Xel> i will wait and see if any responds......please just say if there is an upcoming update
#124 [06:11] * Mecch [~Mecch@host-95-249-233-227.retail.telecomitalia.it] has joined #minecrafthelp
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#126 [06:24] <The_Skwirb> Hey, so I started a realm yesterday and it was working fine, but every time I try to connect to it now i get this error message: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. I'm wondering if this is a problem on my end (and if so how can I fix it) or if there's a problem with realms atm?
#127 [06:24] <The_Skwirb> For Java edition
#128 [06:26] * ddr [webchat@190.105.71.225] has joined #minecrafthelp
#129 [06:30] <ddr> Hello, whenever i try to launch minecrraft using the latest version of the launcher i get an error that say [Java(TM) Platform SE binary doesnt respond]. When i use the windows vista version of the launcher this issue doesnt occur. Do you have any idea as to what might help?
#130 [06:37] * ddr [webchat@190.105.71.225] has quit. (Quit: webchat.esper.net)
#131 [06:43] * teddy_ [webchat@61.68.98.227] has joined #minecrafthelp
#132 [06:44] <teddy_> hi i need help with connecting to my friends realm, i keep getting the error of io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: connection refused.
#133 [06:45] * teddy_ [webchat@61.68.98.227] has quit. (Client Quit)
#134 [07:08] * marca7o [webchat@giallogw.wifi.3psystem.it] has joined #minecrafthelp
#135 [07:10] <marca7o> I have some problems with the log on my pc
#136 [07:14] <marca7o> I've just bought the game from Instant Gaming and then I registred my account on https://account.mojang.com/login. Here I could to loggin I received the game using the key but after the downalod of the launcher I couldn t log and i received the error messagge "email or password not valid" while if i try to log into the web site and i press the log
#137 [07:14] <marca7o> button nothing happen
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#140 [07:16] * mattew [webchat@107-197-135-38.lightspeed.chrlnc.sbcglobal.net] has quit. (Client Quit)
#141 [07:21] * marca7o [webchat@giallogw.wifi.3psystem.it] has left #minecrafthelp
#142 [07:25] * marca7o [webchat@giallogw.wifi.3psystem.it] has joined #minecrafthelp
#143 [07:28] <marca7o> I can t log into my Micecraft Launcher
#144 [07:33] * teratox [webchat@dslb-092-074-062-050.092.074.pools.vodafone-ip.de] has joined #minecrafthelp
#145 [07:33] <teratox> hi : my problem is this message : io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#146 [07:34] <teratox> i have no connection to my realm , my friends also
#147 [07:35] * J0nte0307 [webchat@c151-177-177-207.bredband.comhem.se] has joined #minecrafthelp
#148 [07:35] <J0nte0307> i cant enter realms a message just pops up and it says: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#149 [07:35] <teratox> same here
#150 [07:36] * marca7o [webchat@giallogw.wifi.3psystem.it] has quit. (Quit: webchat.esper.net)
#151 [07:44] * Vox [webchat@cpe-75-85-94-61.hawaii.res.rr.com] has joined #minecrafthelp
#152 [07:44] <Vox> need help, whenever trying to join my realm i get an error
#153 [07:45] <Vox> io.netty somethin or other
#154 [07:49] * ilaister [webchat@51.198.30.130] has joined #minecrafthelp
#155 [07:49] <Vox> hello?
#156 [07:50] <teratox> the chat is dead ..
#157 [07:50] <ilaister> hi people. we're all here looking for help are we?
#158 [07:51] <Vox> yeah bruh i cant join my own fucking realm
#159 [07:51] <Absol> Vox: Please keep it civil
#160 [07:51] <ilaister> mine's repeated issues crashing with exit code -805306369
#161 [07:51] <Vox> i cant join my own f****** realm
#162 [07:52] <Vox> game bad no cap
#163 [07:52] <Vox> nah jk i love minecraft
#164 [07:53] <ilaister> i would if I could play it I think. had it a couple days, crashes within 1min of launch every time
#165 [07:53] <Vox> did you reinstall it?
#166 [07:54] <Xel> they are fixing current issues with the realms right now....
#167 [07:54] <Xel> they have informed people on twitter and discord
#168 [07:54] <Vox> wait where can i read up on this
#169 [07:54] <ilaister> yeah I'm normally ok with fixing stuff like this. tried everything i found so far. grfx driver update, repeated reinstalls of launcher & java, cleaning with revo
#170 [07:54] <Vox> oh
#171 [07:54] <Vox> thanks
#172 [07:55] <ilaister> repairing win 10, fresh install of win10, uninstalled razer synapse, ran malwarebytes, etc etc
#173 [07:56] <Vox> wait the tweet was over 18 hours ago, is it still not working? my realm was working about 7 hours ago then stopped working agai
#174 [07:56] <Vox> n
#175 [07:57] <teratox> actually is not working
#176 [07:58] * maelk [webchat@0189800737.0.fullrate.ninja] has joined #minecrafthelp
#177 [08:01] <maelk> Hello, i just started a realm a couple of days ago and today i havent been able to log into it. Tried different networks and two different pc's. Get this error code io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#178 [08:01] * hi [webchat@softbank126235158140.bbtec.net] has joined #minecrafthelp
#179 [08:01] <hi> is realms broken for everyone
#180 [08:02] <maelk> it is?
#181 [08:02] <hi> idk i keep getting an error that says timed out
#182 [08:02] <hi> and so do my friends
#183 [08:02] <maelk> i get this code everytime io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#184 [08:02] * Shy [svennieke@celbts.net] has quit. (Ping timeout: 204 seconds)
#185 [08:03] <hi> yeah i also get something like that
#186 [08:03] * kcs [webchat@n11211942009.netvigator.com] has joined #minecrafthelp
#187 [08:03] <maelk> been like this for 6 hours at least for me
#188 [08:03] <hi> Yeah its been like this for over 12 hrs for me
#189 [08:03] <kcs> When I login in the Minecraft Launcher, an error "invalid email or password" appear.
#190 [08:03] <kcs> However, when I login in using another device with the same email and password, there is no problem. The same applies when I login in Minecraft.net. After the verification by ReCapture, nothing happens. However, on another device, there is no problem. May I know whether it is a bug or not? What can I do?
#191 [08:03] <maelk> and just paid for 180 days.. feelsbad
#192 [08:04] <hi> damn hopefully they fix it quockly
#193 [08:04] <Vox> yeah im having the same experience. online gave me some big long process to fix it but if its a mojang error then im glad i dont have to do anything on my end
#194 [08:04] <Vox> not same as kcs same as hi and maelk
#195 [08:04] <maelk> mojang must be very small company. only direct suport links to community volunteer service..
#196 [08:05] <hi> no its probably just hard to fix stuff when they're not together cuz of corona
#197 [08:05] <Vox> idk what happened, they were supposed to be doing service and now the servers are down
#198 [08:06] <teratox> its a joke ..
#199 [08:06] * Mecch [~Mecch@host-95-249-233-227.retail.telecomitalia.it] has quit. (Ping timeout: 190 seconds)
#200 [08:06] <kcs> ...
#201 [08:07] * kcs [webchat@n11211942009.netvigator.com] has quit. (Client Quit)
#202 [08:07] * Vox [webchat@cpe-75-85-94-61.hawaii.res.rr.com] has quit. (Quit: webchat.esper.net)
#203 [08:10] * kcs [webchat@n11211942009.netvigator.com] has joined #minecrafthelp
#204 [08:11] * kcs [webchat@n11211942009.netvigator.com] has quit. (Client Quit)
#205 [08:13] <teratox> useless chat
#206 [08:14] * Mecch [~Mecch@host-95-249-233-227.retail.telecomitalia.it] has joined #minecrafthelp
#207 [08:19] * Kinnzi [webchat@dyndsl-085-016-041-076.ewe-ip-backbone.de] has joined #minecrafthelp
#208 [08:20] <Kinnzi> Hi i found the new user of my old account on the website https://de.namemc.com/name/k8iko and i want to have my accounbt back please :)
#209 [08:20] * teratox [webchat@dslb-092-074-062-050.092.074.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#210 [08:33] * ilaister [webchat@51.198.30.130] has quit. (Quit: webchat.esper.net)
#211 [08:48] * Xel [webchat@112.200.238.255] has quit. (Quit: webchat.esper.net)
#212 [08:51] * Thijs [webchat@062-037-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#213 [08:52] <Thijs> Hi there, I have trouble with my realm. I can't connect to it nor download my world! It says io.netty.channel.abstractchannel$annotatedconnectexception
#214 [09:11] * Kinnzi [webchat@dyndsl-085-016-041-076.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#215 [09:15] * Smith [webchat@mobile-107-77-234-117.mobile.att.net] has joined #minecrafthelp
#216 [09:15] <Smith> When i try and connect to my friends realm it says my connection has timed out
#217 [09:16] <Thijs> It appears realms are down, try checking the Discord server
#218 [09:16] <Smith> ok thanks
#219 [09:16] * Smith [webchat@mobile-107-77-234-117.mobile.att.net] has quit. (Client Quit)
#220 [09:21] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#221 [09:52] * Noah_R [webchat@ool-18b9b02a.dyn.optonline.net] has joined #minecrafthelp
#222 [09:53] <Noah_R> Hi! I cant connect to realms, switch the world, or close it. My friends are having the same problems, even on seperate realms. Are the realm servers down or something?
#223 [09:53] <CubeTheThird> Noah_R, realms are currently experiencing some issues
#224 [09:53] <CubeTheThird> Noah_R, see https://twitter.com/MojangStatus/status/1270026327991738372
#225 [09:53] <Noah_R> Thanks!
#226 [09:54] <Noah_R> Is there any time frame it might be fixed? (generally) like problems like this in online games, is this something that might be fixed in the hour, or sometime this week?
#227 [09:55] <CubeTheThird> Noah_R, no idea. We don't work for Mojang here, nor do we know what the cause of the problem is
#228 [09:55] <Noah_R> Ok. Thans for the help!
#229 [09:55] <Noah_R> how much do u get paid for monerting this lol
#230 [09:55] <CubeTheThird> none. This is run by volunteers
#231 [09:56] <Noah_R> well thank you for ur service!
#232 [09:56] <Noah_R> i solute u
#233 [09:56] <CubeTheThird> no problem :3
#234 [09:56] <Noah_R> :D
#235 [10:02] * The_Skwirb [webchat@86-45-170-161-dynamic.agg2.stn.blp-srl.eircom.net] has quit. (Quit: webchat.esper.net)
#236 [10:06] * Kafidit [webchat@179.208.222.169] has joined #minecrafthelp
#237 [10:07] <Kafidit> I usually play minecraft at 70 fps, but every 40 seconds or so the fps drops to 1 for 5 seconds, mainly qhen i'm walking. My hardware is above the necessary requirements and I play much heavier games on it. This only happens in minecraft, please help I'm going crazy about it.
#238 [10:08] <CubeTheThird> Kafidit, Java edition?
#239 [10:08] <Kafidit> Yes
#240 [10:09] <CubeTheThird> Kafidit, ok, there are several things we can check. First, in-game, hold f3+c until it crashes
#241 [10:09] <Kafidit> ok, just a sec
#242 [10:11] <Kafidit> i did it
#243 [10:12] <CubeTheThird> ok. copy the crash report onto http://paste.ubuntu.com and give the URL here.
#244 [10:12] <Kafidit> https://paste.ubuntu.com/p/bpD9pMTddt/
#245 [10:13] <CubeTheThird> Kafidit, ok one moment
#246 [10:14] <CubeTheThird> Kafidit, ok first, what's your game's render distance set to?
#247 [10:14] * JackEdwards345 [webchat@host81-152-133-29.range81-152.btcentralplus.com] has joined #minecrafthelp
#248 [10:15] <Kafidit> 14 chunks, but I've tried to decrease a lot and this problem continues
#249 [10:15] <CubeTheThird> Kafidit, ok. Let's check your video drivers
#250 [10:15] <CubeTheThird> ??> Kafidit win/dxdiag
#251 [10:15] <Mightyena> Kafidit: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#252 [10:16] <JackEdwards345> My friends realm isnt loading up for us and we keep on getting the error io.netty.channel.AbstractChannel$AnnotatedConnectException
#253 [10:16] <CubeTheThird> JackEdwards345, many users are having realms issues right now. See https://twitter.com/MojangStatus/status/1270026327991738372
#254 [10:17] * maelk [webchat@0189800737.0.fullrate.ninja] has quit. (Quit: webchat.esper.net)
#255 [10:18] <JackEdwards345> Thank you cube
#256 [10:18] <Kafidit> https://paste.ubuntu.com/p/psSdh92jzN/
#257 [10:18] <JackEdwards345> should only be 40 more minutes then :)
#258 [10:19] <CubeTheThird> O.o
#259 [10:19] <CubeTheThird> Kafidit, ya looks like you need a driver update. Lemme grab you a link
#260 [10:19] <JackEdwards345> Predicted to finish 10am Pacific so from checking a converter should only be that long yay
#261 [10:20] <CubeTheThird> not sure how you got that conclusion
#262 [10:20] <CubeTheThird> Kafidit, download and install the Radeon software: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5
#263 [10:21] <Kafidit> Ok, thank you so much
#264 [10:21] <Kafidit> i will try that
#265 [10:21] <Kafidit> :D
#266 [10:21] <JackEdwards345> CubeTheThird might've been someone completely unrelated but supposedly supposed to end then
#267 [10:22] * Craftech [webchat@89.19.88.85] has joined #minecrafthelp
#268 [10:22] <CubeTheThird> one of the comments references scheduled maintenance they did yesterday
#269 [10:22] <JackEdwards345> Oh my mistake
#270 [10:23] <Craftech> Hi - I have a problem with my Java realm. Some of the players who have been invited and played the realm for quite a while are now getting a message saying they are not whitelisted for this server when they try to log in. Can anyone help?
#271 [10:23] <JackEdwards345> The status account shows it should be fixed?
#272 [10:24] * Kafidit [webchat@179.208.222.169] has quit. (Quit: webchat.esper.net)
#273 [10:24] <CubeTheThird> oh? Source please
#274 [10:24] <CubeTheThird> Craftech, many users are having realms issues at the moment
#275 [10:24] <JackEdwards345> Anyway to post a screenshot CubeTheThird
#276 [10:25] <CubeTheThird> ??> JackEdwards345 imgur
#277 [10:25] <Mightyena> JackEdwards345: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#278 [10:25] <Craftech> Have you heard of this one before?
#279 [10:26] <CubeTheThird> Craftech, see https://twitter.com/MojangStatus/status/1270026327991738372
#280 [10:26] <Craftech> Great, will have a look.
#281 [10:26] <JackEdwards345> https://imgur.com/WznMxMw
#282 [10:26] <CubeTheThird> JackEdwards345, yes, the scheduled maintenance yesterday was finished
#283 [10:26] <JackEdwards345> No post on maintenance today showed for me?
#284 [10:27] <CubeTheThird> they haven't posted any updates today
#285 [10:28] <JackEdwards345> ah ok
#286 [10:28] <JackEdwards345> I'll leave you to deal with other issues
#287 [10:41] * danipower [webchat@84.79.106.139] has joined #minecrafthelp
#288 [10:46] <danipower> Hi. I suscribed yesturday to minecraft realms and created a server with my friends. We played for several hours but after we logged out for a break, we have been unable to rejoin the server. We get the error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information.
#289 [10:47] <CubeTheThird> danipower, see https://twitter.com/MojangStatus/status/1270026327991738372
#290 [10:48] * PrestonLJ [webchat@0547a2fc.skybroadband.com] has joined #minecrafthelp
#291 [10:48] <danipower> Alright, thank you! Guess we just have to wait.
#292 [10:52] <PrestonLJ> Hi, I'm having an issue connecting to my Realm, can you help?
#293 [10:52] <CubeTheThird> see https://twitter.com/MojangStatus/status/1270026327991738372
#294 [10:53] <PrestonLJ> Thanks, I saw that earlier and others have said their Realms are back up. However my one isn't.
#295 [10:54] <CubeTheThird> it's back up from their regular maintenance, but there are still ongoing issues
#296 [10:55] * danipower [webchat@84.79.106.139] has quit. (Quit: webchat.esper.net)
#297 [10:55] <PrestonLJ> Right, got ya. Thanks.
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#302 [11:55] * danielm [webchat@192.100.55.39] has joined #minecrafthelp
#303 [11:55] <danielm> Hi! I am encountering numerous issues trying to connect to my Minecraft Realm. I've recently experienced some lag but did not think much of it, and now I cannot access the realm at all. I'm not sure how to proceed. Any help would be appreciated.
#304 [11:56] <CubeTheThird> Realms are currently experiencing issues
#305 [11:56] <danielm> That is a relief. Thank you. Do you know if there's any resource/news I can follow for updates?
#306 [11:57] <CubeTheThird> yes, you can follow the twitter feed. Lemme grab a link
#307 [11:57] <CubeTheThird> https://twitter.com/MojangStatus
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#309 [11:58] <danielm> Thank you. I see they are referencing Bedrock but I am on Java -- do you think the same errors still apply?
#310 [11:58] <CubeTheThird> the bedrock issue was just resolved, whereas Java is still ongoing
#311 [11:58] <CubeTheThird> to my knowledge
#312 [11:59] <danielm> Ok, thank you so much! I appreciate your help, CubeTheThird
#313 [11:59] <CubeTheThird> no problem :3
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#315 [12:04] * Kafidit [webchat@179.208.222.169] has joined #minecrafthelp
#316 [12:05] <Kafidit> CubeTheThird Thanks so much!! i update my driver and now my minecraft run smoothly
#317 [12:05] <CubeTheThird> Kafidit, awesome!!
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#319 [12:13] * Ging16 [webchat@ip72-194-12-127.sb.sd.cox.net] has joined #minecrafthelp
#320 [12:14] <Ging16> Hi, I'm trying to connect to my friend's realm, but whenever I do, I get "Connection Timed Out" as an error message. I've tried re-starting the router and my laptop, and my internet connection is working fine for everything else
#321 [12:14] <CubeTheThird> realms are currently having issues. See Mojang's status twitter for updates: https://twitter.com/MojangStatus
#322 [12:14] <Ging16> Oh, okay, thank you!
#323 [12:15] * Naaimmv [webchat@43.231.29.130] has joined #minecrafthelp
#324 [12:15] <Ging16> I just checked twitter, and it looks like they said they got it figured out yesterday?
#325 [12:15] <Naaimmv> I can't log in
#326 [12:16] <CubeTheThird> no, they just finished some system maintenance yesterday
#327 [12:16] <CubeTheThird> Naaimmv, what happens?
#328 [12:16] <Ging16> oh got it, okay
#329 [12:17] * Ging16 [webchat@ip72-194-12-127.sb.sd.cox.net] has quit. (Client Quit)
#330 [12:17] <Naaimmv> It says connection failed
#331 [12:17] <CubeTheThird> ??> Naaimmv tools/hjtfork
#332 [12:17] <Mightyena> Naaimmv: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#333 [12:17] <Mightyena> Naaimmv: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#337 [12:27] * sandwich75 [webchat@83-82-204-234.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#338 [12:27] <MrGiako> I have a problem, I can't access my minecraft launcher (I tried to uninstall and reinstall it several times), I can't even access my account from the minecraft.net site. The error message that comes out on the launcher is "make sure you are connected to the internet and try again", while on the site there is no error, when I click on the login butt
#339 [12:27] <MrGiako> on nothing happens. I can only log in to the mojang login.
#340 [12:29] <CubeTheThird> MrGiako, have you used any Alt tools or unofficial launchers?
#341 [12:29] <sandwich75> I have a problem with my account. I changed my email adress that was bound to this account and now it is gone and I forgot the security questions beacuse it was so long ago. can anyone help me change those security questions??
#342 [12:30] <CubeTheThird> sandwich75, you'll have to contact Mojang support
#343 [12:30] <CubeTheThird> ??> sandwich75 mojang/email
#344 [12:30] <Mightyena> sandwich75: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#345 [12:30] <Mightyena> sandwich75: Note: Do NOT send more than one at a time.
#346 [12:31] <sandwich75> thank you I'll email them
#347 [12:31] <sandwich75> Turns out, I already sent this kind of email 1 year ago and still no response.
#348 [12:32] <CubeTheThird> sandwich75, uhh.. did you get an automated response message from them?
#349 [12:32] <MrGiako> @CubeTheThird yes
#350 [12:32] <CubeTheThird> MrGiako, remove that stuff, then you have to fix your hosts file
#351 [12:32] <CubeTheThird> ??> MrGiako win/hosts/edit
#352 [12:32] <Mightyena> MrGiako: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#353 [12:32] <Mightyena> MrGiako: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#354 [12:32] <sandwich75> CubeTheThird I did telling me to send my transaction number which I dont have since that email adress was deleted
#355 [12:33] <CubeTheThird> sandwich75, what method of payment did you use for the account purchase?
#356 [12:34] <sandwich75> CubeTheThird Uhm IDEAL but my mother purchased it for me like 6 years ago
#357 [12:34] <CubeTheThird> uhh... not sure what that is
#358 [12:35] <sandwich75> CubeTheThird that is what banks use in europe where I'm from
#359 [12:35] <sandwich75> look it up
#360 [12:35] <MrGiako> @Mightyena I have opened the file
#361 [12:35] <CubeTheThird> sandwich75, ok. I'm guessing you'd either have to contact the bank, or ideal(?) with help retrieving the ID. You should also specify to Mojang that's what was used, to get more detail about what to send them
#362 [12:36] <CubeTheThird> MrGiako, there, delete the lines that have mojang in it, and save the file
#363 [12:38] <MrGiako> I've resolved the problem! Thanks
#364 [12:38] <CubeTheThird> awesome
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#367 [13:07] * Gray [webchat@84.124.215.248.dyn.user.ono.com] has joined #minecrafthelp
#368 [13:08] <Gray> Hi, I'm trying to log onto realms but I'm getting an error message. It's 'an error occurred (503): retry operation.'
#369 [13:10] <CubeTheThird> Gray, realms currently are experiencing issues. See https://twitter.com/MojangStatus for more info
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#373 [13:44] * DESTROYER [webchat@207.200.227.119] has joined #minecrafthelp
#374 [13:45] <DESTROYER> My minecraft Java edition is crashing before it can load.
#375 [13:46] <CubeTheThird> DESTROYER, do you get a crash report?
#376 [13:46] <DESTROYER> The launcher says The game crashed and thats it.
#377 [13:46] <CubeTheThird> ??> DESTROYER launcher/log
#378 [13:46] <Mightyena> DESTROYER: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#379 [13:50] <DESTROYER> Minecraft just says it is not responding and the output log says nothing.
#380 [13:51] <CubeTheThird> DESTROYER, ah ok. We'll run a malware scan in that case
#381 [13:51] <CubeTheThird> ??> DESTROYER av/adwcleaner
#382 [13:51] <Mightyena> DESTROYER: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#383 [13:51] <Mightyena> DESTROYER: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#384 [13:52] <DESTROYER> ok thank you
#385 [13:52] * CodingMonster [webchat@69-226-229-203.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#386 [13:53] <CodingMonster> I can not log in to my account and wondering if there is any way to recover it. I know the username but I have forgotten the email. Can you help me or redirect me to someone who can?
#387 [13:54] <CubeTheThird> CodingMonster, you have to contact Mojang support
#388 [13:54] <CubeTheThird> ??> CodingMonster mojang/email
#389 [13:54] <Mightyena> CodingMonster: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#390 [13:54] <Mightyena> CodingMonster: Note: Do NOT send more than one at a time.
#391 [13:54] <CodingMonster> Thx
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#393 [13:59] * DESTROYER [webchat@207.200.227.119] has joined #minecrafthelp
#394 [14:02] <DESTROYER> Thank you guys it works now I need to figure out how to install shaders
#395 [14:18] * Ash [webchat@94.13.126.1] has joined #minecrafthelp
#396 [14:18] <Ash> Hi I wanted to know how to get a refund
#397 [14:19] <Ash> I thought I was on a free trial but I was charged
#398 [14:24] * ErzaLauren [webchat@81-64-105-157.rev.numericable.fr] has joined #minecrafthelp
#399 [14:25] <ErzaLauren> Hi everyone ! I have a problem. I have a server in 1.12.2 and I don't see my skin only in multiplayer. Can you help me please ?
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#405 [15:08] <Handy> hello
#406 [15:09] <CubeTheThird> hello Handy
#407 [15:09] <CubeTheThird> ??> ErzaLauren tools/hjtfork
#408 [15:09] <Mightyena> ErzaLauren: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#409 [15:09] <Mightyena> ErzaLauren: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [15:09] <Handy> i forgot my secret question answer
#411 [15:09] <CubeTheThird> ??> Handy account/challenge/reset
#412 [15:09] <Mightyena> Handy: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#413 [15:10] <Handy> ya the problem is i couldnt login to that site
#414 [15:10] <Handy> it says "unknown email address or password"
#415 [15:11] <Handy> and when i press register mojang studio account its redirect back to https://my.minecraft.net/en-us/store/minecraft/#owned
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#417 [15:19] * PavlovEscobar [webchat@47.187.145.193] has joined #minecrafthelp
#418 [15:19] <PavlovEscobar> I get a No OpenGL error when fullscreening an older version of minecraft
#419 [15:21] <CubeTheThird> can you try setting your monitor to run at native resolution?
#420 [15:29] <PavlovEscobar> how do i do that?
#421 [15:29] <PavlovEscobar> the one that says recommended or something?
#422 [15:30] <CubeTheThird> PavlovEscobar, ya it should be recommended
#423 [15:30] <CubeTheThird> PavlovEscobar, 1920x1080 in your case
#424 [15:30] <PavlovEscobar> ok
#425 [15:31] <PavlovEscobar> i did it
#426 [15:31] <PavlovEscobar> let me try real quick
#427 [15:31] <PavlovEscobar> it worked
#428 [15:31] <CubeTheThird> 👍
#429 [15:31] <PavlovEscobar> thank you so much
#430 [15:55] * geoxnigel [webchat@148.63.69.200] has joined #minecrafthelp
#431 [15:56] <geoxnigel> I couldnt migrate my old account propperly but i have the purchase ID. How can i link it to a new mojang account?
#432 [15:57] <CubeTheThird> geoxnigel, what's your minecraft username?
#433 [15:59] <geoxnigel> same as my username here
#434 [16:00] <CubeTheThird> geoxnigel, as far as I can tell, that username was changed several times
#435 [16:00] <CubeTheThird> geoxnigel, assuming you didn't change it, your account was probably compromised, and you'll have to contact Mojang support
#436 [16:00] <CubeTheThird> ??> geoxnigel mojang/email
#437 [16:00] <Mightyena> geoxnigel: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#438 [16:00] <Mightyena> geoxnigel: Note: Do NOT send more than one at a time.
#439 [16:01] <geoxnigel> thank you ^^
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#443 [19:06] * nicole0 [webchat@075-133-126-148.res.spectrum.com] has joined #minecrafthelp
#444 [19:06] <nicole0> hello
#445 [19:06] <nicole0> i need to change my email
#446 [19:06] <nicole0> i no longer have access to my old email
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#449 [19:14] <Alfie> Hey my refund says refund received what does that mean
#450 [19:15] <Alfie> I mean request received
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#458 [20:16] <vaguevlogger> hello i have been getting an error when connecting to my friends server. it says io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
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#461 [20:58] * HyPErEZ [webchat@c-71-224-232-244.hsd1.pa.comcast.net] has joined #minecrafthelp
#462 [20:59] <HyPErEZ> Anyone know why when I go to log in i put it the email and password (which I just reset) it wont log in and it gives no error
#463 [21:03] <HyPErEZ> and when I do it through the launcher it gives error: Sorry! make sure your online and try again
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