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#3 [01:43] * Cam [webchat@111.125.121.32] has joined #minecrafthelp
#4 [01:45] <Cam> i cant access my accout ihave tried multiple times and tried different emails and still i cant log or create my account
#5 [01:47] <Cam> im trying to purchase the game
#6 [01:50] <Andrio> Cam, what happens when you try?
#7 [01:50] <Cam> im getting an error saying oops!
#8 [01:50] <Cam> itry again
#9 [01:51] <Cam> i have been trying to do this for the past few days and still getting this issue
#10 [01:51] <Cam> i have already tried 3 emails
#11 [01:55] * ethan [webchat@108-76-143-216.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#12 [01:57] <ethan> i bought the game on fire fox through minecraft.net and bought the java edtion. i have confirmed that i bought the game and i have a recipt in my email i can show u. when i launch the launcher it just says "play demo" and that i need to buy the full version. when i click buy full version it just redirects me to my account info
#13 [01:58] <Cam> the error that im getting is with the acct
#14 [01:58] <ethan> what do you mean
#15 [01:58] <Cam> im trying to log in and its just stuck to the log in page
#16 [01:59] <ethan> oh so ur not a support person?
#17 [01:59] <Cam> no im asking for help
#18 [02:00] <Andrio> ethan, did you choose a profile name?
#19 [02:00] <Andrio> ??> Cam tools/HJT
#20 [02:00] <Mightyena> Cam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#21 [02:00] <Mightyena> Cam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#22 [02:00] <ethan> yeah i chose "optillah"
#23 [02:04] <Cam> https://paste.ubuntu.com/
#24 [02:08] * jade [webchat@098-127-236-094.res.spectrum.com] has joined #minecrafthelp
#25 [02:08] * jade is now known as Guest61311
#26 [02:11] <Guest61311> I had Minecraft on my phone before and I bought it on my computer when I got my MacBook. It won't let me login to Amy old account even though I am very positive that is the right password
#27 [02:13] <Andrio> ??> Guest61311 Mac/hosts
#28 [02:13] <Mightyena> Guest61311: You may have a problem with your hosts file, which overrides DNS queries. Please do the following:
#29 [02:13] <Mightyena> Guest61311: In Finder, press Shift-Cmd-G and type: `/private/etc/hosts`. Open the highlighted file in the text editor, copy the contents onto https://paste.ubuntu.com , submit it, and give us the resulting URL.
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#31 [02:28] * Cam [webchat@111.125.121.32] has joined #minecrafthelp
#32 [02:28] <Cam> getting error when trying to purchase the game
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#34 [02:32] * Wartori [webchat@217.pool85-49-158.dynamic.orange.es] has joined #minecrafthelp
#35 [02:58] <Wartori> Hey, I have a problem with minecraft java on windows 10. My problem is that when I launch minecraft all works completly fine, but when I exit a singleplayer world and click to enter in another some time it freezes at 100% and never enters the world, or if I create a world after leaving one it freezes at 0%. I know that my CPU is 0.1 Ghz under the m
#36 [02:58] <Wartori> inimal, but i don't think thats the problem, RAM and other things is more than the minimal requesits. If anyone can helpme, please.
#37 [03:07] * Mecch [~Mecch@host-95-249-233-227.retail.telecomitalia.it] has joined #minecrafthelp
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#39 [03:14] * Cam [webchat@111.125.121.32] has joined #minecrafthelp
#40 [03:14] <Cam> i cant purchase the game
#41 [03:15] <Cam> because i cant log in on my account that i just created
#42 [03:24] * MasterGberry [webchat@h081217025249.dyn.cm.kabsi.at] has joined #minecrafthelp
#43 [03:25] <MasterGberry> Hi. I'm trying to dig into an old legacy "bug" related to Minecraft Java Edition and Java 8. I've been told that the newer versions of Java cause some performance issues for a certain set of Intel GPU's, but I can't seem to find anything online about it. I figured asking here a veteran might have more information about this problem, and more specif
#44 [03:25] <MasterGberry> ically which Intel GPU's have these performance issues.
#45 [03:27] <Cam> i dont have an old account i just recently created my acct but the log in button is not working
#46 [03:29] <Cam> are you a support?
#47 [03:29] <Cam> sorry
#48 [04:54] * RealPVPKiller [webchat@78-22-89-110.access.telenet.be] has joined #minecrafthelp
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#50 [05:23] * KumiDaco [webchat@220-129-198-43.dynamic-ip.hinet.net] has joined #minecrafthelp
#51 [05:25] <KumiDaco> I purchased the JAVA physical card serial number
#52 [05:27] <KumiDaco> The back of the card says I can get the Windows 10 version
#53 [05:27] <KumiDaco> How can I get it?
#54 [06:15] * Rodrigo [webchat@168.90.61.31] has joined #minecrafthelp
#55 [06:17] <Rodrigo> Good morning, I'm having trouble logging into my minecraft account. It says that my email or password are incorrect, but I checked 10000 times and everything is fine, could you help me please?
#56 [06:26] * Wartori [webchat@217.pool85-49-158.dynamic.orange.es] has joined #minecrafthelp
#57 [06:26] <Wartori> Hey, I have a problem with minecraft java on windows 10. My problem is that when I launch minecraft all works completly fine, but when I exit a singleplayer world and click to enter in another some time it freezes at 100% and never enters the world, or if I create a world after leaving one it freezes at 0%. I know that my CPU is 0.1 Ghz under the m
#58 [06:26] <Wartori> inimal, but i don't think thats the problem, RAM and other things is more than the minimal requesits. If anyone can helpme, please.
#59 [06:49] * Ethan [webchat@108-76-143-216.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#60 [06:50] <Ethan> i keep clicking sign in with the correct login stuff but it just says invalid username or password
#61 [06:55] <Ethan> aaaand theres no one in this chat
#62 [07:04] * Gomez7 [webchat@mobile-107-77-219-142.mobile.att.net] has joined #minecrafthelp
#63 [07:05] <Gomez7> Is it possible to set up the Steven Universe Mashup Pack on a Minecraft Bedrock Edition server hosted locally on a LAN? I have found a bit of guidance on purchasing the Mashup Pack on a device capable of playing Minecraft (iPad), but I want to set it up on a local multiplayer server so the kids can co op play in the Steven Universe worlds.
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#70 [08:19] <Cursed_Knight> Hello I have a question
#71 [08:20] <Cursed_Knight> I am very interested in whether I can get a refund for the purchase of the game?
#72 [08:27] * Cursed_Knight [webchat@95.73.197.0] has joined #minecrafthelp
#73 [08:28] <Cursed_Knight> Hello I would like to get my money back for the game
#74 [08:47] * dstaub03 [webchat@cpe-198-255-153-214.stny.res.rr.com] has joined #minecrafthelp
#75 [08:48] <dstaub03> Hi! I just made a new account, but for some reason it wont let me log in, an error message does not come up, but the login button turns from green to grey and nothing happens. I am sure the password is correct, and my internet connection is reliable.
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#78 [09:43] * Bastion14 [webchat@c-67-184-43-230.hsd1.il.comcast.net] has joined #minecrafthelp
#79 [09:44] <Bastion14> Where do I go to report something that breaks the EULA?
#80 [10:01] * dstaub03 [webchat@cpe-198-255-153-214.stny.res.rr.com] has joined #minecrafthelp
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#83 [10:25] * MidNight123 [webchat@c-73-53-177-193.hsd1.fl.comcast.net] has joined #minecrafthelp
#84 [10:26] <MidNight123> Hello, I am having trouble trying to sign in to the Minecraft Launcher. When I try to sign in, it says, "Make sure you are online and try again." I am online, and have even rebooted my router (The issue started yesterday, when I could not log in to Minecraft.net, or the Cosmic Client, but I am talking about the vanilla launcher). Any help would be
#85 [10:26] <MidNight123> nice!
#86 [10:27] <Bastion14> hm
#87 [10:30] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
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#89 [10:47] * Z1DAWG [webchat@136.32.10.223] has joined #minecrafthelp
#90 [10:48] <Z1DAWG> I got exit code 1
#91 [10:48] <Z1DAWG> how fix
#92 [10:59] * JonTheGuy [webchat@76.104.29.235] has joined #minecrafthelp
#93 [11:01] <JonTheGuy> I can log in to MineCraft but cannot access my email account that is attached to that account. How do I change settings if I can't access the email account?
#94 [11:05] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360034635232-Minecraft-Log-In
#95 [11:08] <JonTheGuy> But I don't know the answers to 2 of the security questions. I know the email and password and one of the securityt questions. But I don't have access to that email account any more to get a reset there
#96 [11:08] <GreyVulpine> Then you'll need to contact Mojang's customer support to get your email changed.
#97 [11:09] <JonTheGuy> How do I do that? when it tells me to sign in it keeps asking the security questions. Maybe there is another method I haven'ty found
#98 [11:10] <JonTheGuy> Do they have a direct email. where I can present this to therm?
#99 [11:10] <JonTheGuy> them?
#100 [11:10] <GreyVulpine> Check the article, bottom.
#101 [11:10] <GreyVulpine> There's a link to fill out a customer support ticket.
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#103 [11:53] * Brickdino2010 [webchat@82.129.108.119] has joined #minecrafthelp
#104 [11:54] <Brickdino2010> Hi I am new to the minecraft world and i was wondering how i find my friends to play multi player games with them. thank-you
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#108 [13:50] * Mick [webchat@162-201-174-244.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#109 [13:53] <Mick> I can't login to minecraft.net. I've tried reseting my password many times but it never works.
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#113 [15:10] * Emylie11 [webchat@cm-72-241-149-58.buckeyecom.net] has joined #minecrafthelp
#114 [15:11] <Emylie11> im unable to login to my account, ive waited and made new passwords and tried different things but i just cant get in
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#116 [15:20] * ExpMiguel [webchat@cpc147362-king13-2-0-cust699.19-1.cable.virginm.net] has joined #minecrafthelp
#117 [15:23] * hi [webchat@cpc137814-sund14-2-0-cust377.11-1.cable.virginm.net] has joined #minecrafthelp
#118 [15:24] <hi> my menu is distorted so i can't navigate to start the game
#119 [15:24] <hi> it launches fine
#120 [15:24] <hi> but the actual menu itself is just a bunch of lines
#121 [15:25] <hi> i can hear the menu audio fine
#122 [15:25] <hi> and hear the little 'clicks' as i hover over different options
#123 [15:25] <hi> but can't read what i'm hovering above
#124 [15:36] * carrowflinn [webchat@c-71-232-6-123.hsd1.vt.comcast.net] has joined #minecrafthelp
#125 [15:38] <ExpMiguel> Hi, I have just Purchased Minecraft Dungeons – Hero Edition for Windows 7. I've installed it but the game won't launch.
#126 [15:38] <ExpMiguel> I've tried it across other PCs but the same problem persists: - When I click on the Play button, it goes dark green and does nothing.
#127 [15:38] <ExpMiguel> Both PCs already have Minecraft installed and are gaming PC already playing other high powered PC games so the specs is well above minimum requirements. Kindly suggest what the problem could be. Thanks.
#128 [15:44] <carrowflinn> I have had my minecraft account for over a decade, I have played minecraft for that long. I decided to hop back on a few months ago and found that I could only access the demo. I have tried all the recommended solutions, none of which have worked would finally led me to contact Minecraft customer support.
#129 [15:44] <carrowflinn> After a few e-mails back and forth they completely ignored me. I sent another request which was ignored. Then I sent another request which was ignored. Finally I got a response to the first request I made over two months after the initial email. They told me they couldn't get my account back. I'm at a loss, after receiving no help from what I imagi
#130 [15:44] <carrowflinn> ne is one of the largest customer support departments in the world, I unfortunately no longer have access to a decade-old account.
#131 [15:45] <carrowflinn> I would like access to a product that I purchased over 10 years ago.
#132 [15:59] * Tanner [webchat@184-167-049-041.res.spectrum.com] has joined #minecrafthelp
#133 [16:00] <Tanner> when i launch minecraft 1.15.2 it gets about 75% of the way and then crashes every time. i have deleted all Minecraft folders and reinstalled minecraft and it still crashes.
#134 [16:01] * hi [webchat@cpc137814-sund14-2-0-cust377.11-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#137 [16:13] * Antimatter [webchat@p57ab7571.dip0.t-ipconnect.de] has joined #minecrafthelp
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#139 [16:15] * TheSilentLink [~TheSilent@host86-145-17-73.range86-145.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#140 [16:24] * Kayla [webchat@108.211.110.228] has joined #minecrafthelp
#141 [16:24] <Kayla> Hi I was just wondering how do I refund Minecraft java?
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#145 [16:38] * Eddie [webchat@94.0.122.82] has joined #minecrafthelp
#146 [16:39] <Eddie> i need a password reset please
#147 [16:39] * Eddie is now known as Guest60772
#148 [16:40] <Guest60772> ?????
#149 [16:41] * Guest60772 [webchat@94.0.122.82] has quit. (Client Quit)
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#152 [17:41] * Tori [webchat@142.197.206.118] has joined #minecrafthelp
#153 [17:42] <Tori> My game freezes once it gets to the Mojang loading screen. It is almost done loading then it just crashes. Java and all my drivers are updated.
#154 [17:42] <Tori> It even crashes if I run it as admin
#155 [17:47] * LostSpriggan [webchat@ip70-173-22-200.lv.lv.cox.net] has joined #minecrafthelp
#156 [17:53] <LostSpriggan> My game is capped at 30 fps and I fixed all the setting to the lowest and it still is at 30 fps. Sometimes there is a black screen that doesn't allow me to play. Also, i put my game to use my NVIDIA GeForce GTX 1650 graphics card but it is still at 30 fps. Lastly, I saw that I can put my fps meter to unlimited and i did and it got worse from 30 to
#157 [17:53] <LostSpriggan> 10 fps. Yesterday, it was at 200 fps with those same setting and now they are at only 30 fps. I need help with this game being playable.
#158 [17:53] * Mick [webchat@162-201-174-244.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#159 [17:55] <ExpMiguel> There is no help here. They keep sending us here to get rid of us. It's like Hitler sending Jews to the concentration camps.
#160 [17:56] <LostSpriggan> oh
#161 [17:57] <LostSpriggan> i will just return the game then
#162 [18:02] * Tori [webchat@142.197.206.118] has quit. (Quit: webchat.esper.net)
#163 [18:36] * Rederwi [webchat@179.6.33.54] has joined #minecrafthelp
#164 [18:38] <Rederwi> Hello, i bought two days ago to play with friends in his own realm but when im trying to play it says "internal exception java.io.ioexception an existing connection was forcibly closed by the remote host" and i cant play. I need to fix it or refound my money, please.
#165 [18:44] <Rederwi> Im tired to try to connect to the server every 5 seconds
#166 [18:54] * thatcornmuffin [webchat@47.200.9.207] has joined #minecrafthelp
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#169 [19:14] * Max1 [webchat@pool-141-156-166-242.washdc.fios.verizon.net] has joined #minecrafthelp
#170 [19:16] <Max1> is there anything that i can do, me and my friends keep trying to join my realm but are getting Errors 503 and 504. Is it possible to get my purchase refunded?
#171 [19:41] * Cyborg_spider68 [webchat@76-230-140-12.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#172 [19:42] <Cyborg_spider68> I dont know how to use the receipt for minecraft Java edition, I meant to buy the windows 10 but I bought Java, how do I get my money back
#173 [19:46] * Cyborg_spider68 [webchat@76-230-140-12.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#174 [19:46] * Cyborg_spider68 [webchat@76-230-140-12.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#175 [19:46] <Cyborg_spider68> how to get my money back for java edition
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#183 [20:54] * lucus [webchat@toroon2638w-lp140-05-76-65-14-247.dsl.bell.ca] has joined #minecrafthelp
#184 [20:55] <lucus> Hello I registered to buy game and when I send verification code I do not receive it. I have sent it many times and don't get anything to my email...
#185 [21:13] * TPK_COFF33 [webchat@190.255.254.149] has joined #minecrafthelp
#186 [21:13] <TPK_COFF33> I cant log in to the minecraft launcher
#187 [21:14] <TPK_COFF33> It shows invalid email or password
#188 [21:18] <TPK_COFF33> Can you help me out?
#189 [21:32] <TPK_COFF33> Are any of the Operators available please
#190 [21:50] <TPK_COFF33> Or Voices
#191 [21:50] <TPK_COFF33> Voiced*
#192 [21:51] * TPK_COFF33 [webchat@190.255.254.149] has joined #minecrafthelp
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#194 [21:55] <TPK_COFF33> I cant log in to my Minecraft Launcher. What can I do?
#195 [22:09] <Rederwi> I want you to refound me my money for the game.
#196 [22:15] * Rederwi [webchat@179.6.33.54] has quit. (Quit: webchat.esper.net)
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#200 [22:40] * Gael_Adalyd [webchat@189.133.97.18] has joined #minecrafthelp
#201 [22:42] <Gael_Adalyd> can i ask for a refund
#202 [22:42] <Gael_Adalyd> ?
#203 [22:43] <Andrio> ??> Gael_Adalyd account/refund
#204 [22:43] <Mightyena> Gael_Adalyd: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
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#206 [22:54] * mia [webchat@ip24-170-202-79.ga.at.cox.net] has joined #minecrafthelp
#207 [22:56] <mia> So I bought Minecraft on my laptop; however, when I try to log in, it immediately tells me that my login isn't working
#208 [22:56] <mia> And it also will not give me the option to manually type it in
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