#MinecraftHelp > 2020-06-17
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#6 [03:51] <DatBoi2k> good morning.
#7 [03:52] <DatBoi2k> yesterday i want to buy Minecraft java for my sons birthday gift. you have charged 3 times and top of all we do not have any game
#8 [03:53] <DatBoi2k> i did not want to pay 3 times. it is an error at your end. so please refund the money in the account
#9 [03:53] <DatBoi2k> pls solve this problem asap. thx for your help
#10 [03:54] <DatBoi2k> what do you need from me to trace the payment?
#11 [04:41] * opal_card [webchat@49.2.13.166] has joined #minecrafthelp
#12 [04:42] <opal_card> excuse me every time that I try to launch minecraft it keeps saying not responding
#13 [04:42] <opal_card> can someone please help me
#14 [04:42] * Symo [webchat@212095005051.public.telering.at] has joined #minecrafthelp
#15 [04:43] <Symo> failed to create a child event loop, i have tryed to uninstall avast and reinstall, deaktivate firewall, reinstall minecraft
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#17 [04:52] <Symo> hello?
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#19 [06:33] <Slime> I'm having a problem with the Nintendo Switch version of Minecraft Bedrock, a pack I had previously purchased in November of 2018, specifically the Adventure Time Mashup Pack, along with some minecoins, are completely gone from my account for unknown reasons. The last time I used Switch Minecraft was in January of 2020, and all of my purchases were
#20 [06:33] <Slime> still present then, however, between then, they have vanished.
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#22 [07:37] * GGgamer_ [webchat@93-41-47-102.ip79.fastwebnet.it] has joined #minecrafthelp
#23 [07:37] <GGgamer_> hi everyone
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#26 [07:39] <GGgamer_> I can not access my account from this computer, neither site nor launcher (from mojang studio instead yes) but with the same email and same password from the tablet I can, but it is useless because I play Java, what could I do?
#27 [08:58] * The_Pro_Gamer4K [webchat@100.red-83-37-235.dynamicip.rima-tde.net] has joined #minecrafthelp
#28 [08:59] <The_Pro_Gamer4K> I have the password and the gmail and it won't let me in
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#31 [09:03] <MainNami> yesterday I went to log in to play and I was saying that the password or email was wrong and when I went to change the password so far I haven't received the email
#32 [09:05] <MainNami> my NIck was MainNami email eduarda9_schinaider@hotmail.com can you help me?
#33 [09:05] <MainNami> my NIck was MainNami email eduarda9_schinaider@hotmail.com can you help me?
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#35 [10:34] * Naif [webchat@95.218.159.238] has joined #minecrafthelp
#36 [10:35] <Naif> hi
#37 [10:35] <Naif> I can't log in to my account on mincraft from PS4
#38 [10:37] <Naif> I have received the below message
#39 [10:38] <Naif> Failed to login: We tried to sign you in to your Microsoft account, but something went wrong
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#42 [10:51] * Weldigo [webchat@185.56.102.29] has joined #minecrafthelp
#43 [10:51] <Weldigo> Is there no way to get in contact with anyone from Mojang?
#44 [10:52] <Weldigo> I havnt played Minecraft since 2010, when i bought it, and now i cant log in with my username and i dont get a password reset when i type in my mail.
#45 [10:53] <Weldigo> Anyone know how to fix this? Really dont want to pay for the game again
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#48 [11:55] * MissingNerd [webchat@p4fe8ad93.dip0.t-ipconnect.de] has joined #minecrafthelp
#49 [11:55] <MissingNerd> My Minecraft crashes after I tab out and tab back in
#50 [11:56] <MissingNerd> Anyone here?
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#53 [12:20] <YouSPottedAPig> Hi, recently I've been getting kicked from Hypixel with the message
#54 [12:20] <YouSPottedAPig> Internal Exception: io.netty.handler.timeout.ReadTimeoutException. It wasn't so bad at first, like every half an hour or so, but it keeps getting worse, yesterday it was like every 10 minutes and now its like every 2-5 minutes and the game is basically un-playable. I have no idea what to do, can anyone help?
#55 [12:27] * Kevin3 [webchat@175.176.31.3] has joined #minecrafthelp
#56 [12:27] <Kevin3> hello
#57 [12:27] <Kevin3> I need someone to help me login to my minecraft acc
#58 [12:28] <Kevin3> been trying to login so that i can buy the java edition but it says there was an error
#59 [12:28] <Kevin3> why does this keep happening
#60 [12:28] <YouSPottedAPig> I dunno if any of the operators are online rn, I sent a message around 10 minutes ago
#61 [12:31] <Kevin3> damn
#62 [12:32] <Kevin3> yo homie
#63 [12:32] <Kevin3> where u at fam
#64 [12:33] <YouSPottedAPig> me?
#65 [12:42] <YouSPottedAPig> welp
#66 [12:59] * TitoS_TR [webchat@89-180-7-64.net.novis.pt] has joined #minecrafthelp
#67 [12:59] <TitoS_TR> hey
#68 [13:01] <TitoS_TR> I am having a problem using the present code. I'm trying to use it, but you're saying it has already been used. Please help me.
#69 [14:11] * alyt [webchat@host-76-11-46-185.public.eastlink.ca] has joined #minecrafthelp
#70 [14:13] <alyt> hi, I have problem with sign in with microsoft account to minecraft on PS4 for my son. I have been trying for several days with several emails with no use. I tried deleting the first 2 files on saved data in system storage, I tried resettting my ps4,
#71 [14:19] <alyt> first it was giving me the error" we tried to login but something went wrong". now when I deleted the saved data files it freezes the sign in screen on the first try, then it keeps saying "you are trying to use an account that is already linked to another account on playstation network"?
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#77 [15:58] <Cinar135> I want to return the game
#78 [15:59] <Cinar135> hello
#79 [15:59] <Cinar135> ı want to return the game
#80 [16:02] <Cinar135> braintree:rpwky7v8
#81 [16:02] <Cinar135> braintree:rpwky7v8
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#85 [16:31] <agage1> Hi, I'm getting an error number -5 when I open Minecraft and try to use my account
#86 [16:31] <ThumpDump> Hi, i cant reedeem my free copy of minecraft bedrock edition
#87 [16:33] <ThumpDump> anyone?
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#91 [17:10] * Sammy [webchat@host86-189-159-51.range86-189.btcentralplus.com] has joined #minecrafthelp
#92 [17:10] <Sammy> I need a refund for Minecraft Dungeons.
#93 [17:12] <Sammy> ????
#94 [17:13] <Sammy> Please could I have a refund for Minecraft Dungeons as I got it by accident.
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#100 [18:53] <The_Flash> unable to download minecraft
#101 [18:55] <Battlenugget> I have been playing for a while and randomly the launcher started saying I had to buy the game again, i bought the download code card off of amazon so I'm not sure what to do
#102 [18:56] <The_Flash> im trying to download in on a new computer tho
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#109 [19:59] * PurgedXenon [webchat@fttu-216-41-249-159.btes.tv] has joined #minecrafthelp
#110 [20:00] <PurgedXenon> Hi i am trying to play minecraft after i updated Windows to version 1909 and each time i press play on any version of the game in the launcher it acts like its going to load and idles and the last bit of the bar and freezes how do i fix it?
#111 [20:12] * why [webchat@ip70-181-156-106.sd.sd.cox.net] has joined #minecrafthelp
#112 [20:13] <why> My old email was deactivated a while back and since reactivated but i do not receive the emails from mojang
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#115 [20:15] <Menaxelum> I am having problems with starting up the game. When the "Mojang" screen with the loading bar shows, it never reaches the end and says "Not Responding." I have uninstalled and reinstalled the game but nothing happened. What can I do to fix this issue?
#116 [20:16] <PurgedXenon> Mena did you update windows earlier today to 1909 as well?
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#118 [20:16] <Menaxelum> I just updated it today so yes?
#119 [20:17] <PurgedXenon> i am fairly certain this issue has to do with updating to 1909 because i am having the exact same issue
#120 [20:17] <Menaxelum> Oh
#121 [20:17] <Menaxelum> I was having this issue yesterday as well, before I updated
#122 [20:18] <Menaxelum> But yeah, maybe that's it.
#123 [20:18] <Menaxelum> Is there a way to fix it?
#124 [20:18] <PurgedXenon> i went to java earlier to see if there was an update and there was a yellow exclamation point saying how the new microsoft edge wont use Java anymore.
#125 [20:18] <PurgedXenon> no idea yet thats why i came here
#126 [20:18] <Menaxelum> Hmm
#127 [20:19] <Menaxelum> Let me check my windows version
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#130 [20:21] <Menaxelum> Hello?
#131 [20:21] <PurgedXenon> yeah?
#132 [20:21] <Menaxelum> my version's 1909 too
#133 [20:21] <Menaxelum> that must be it
#134 [20:22] <PurgedXenon> Minecraft Bedrock edition runs fine but Java Edition doesnt
#135 [20:23] <Menaxelum> hmm
#136 [20:23] <Menaxelum> should this be written in the mojang support or microsoft?
#137 [20:23] <PurgedXenon> idk
#138 [20:23] <PurgedXenon> its a problem with the Java Edition so i would say here is probably the right place
#139 [20:23] <Menaxelum> ok
#140 [20:24] <Menaxelum> I'll check microsoft just to be sure, can you do mojang?
#141 [20:24] <PurgedXenon> either way once someone responds we will know
#142 [20:24] <PurgedXenon> wdym
#143 [20:25] <PurgedXenon> i tried checking the Minecraft Faqs page and didnt find anything about this issue a bit ago
#144 [20:25] <Menaxelum> no i mean posting the issue
#145 [20:26] <PurgedXenon> oh ok, yeah can do.
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#147 [20:28] <Menaxelum> thanks
#148 [20:28] <Menaxelum> My connection is bad and I can't find anything about this
#149 [20:28] <Menaxelum> So uh bye
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#152 [20:55] <_HaxTaxi_> I have minecraft Java 1.15.2 vanilla. It preformed Great until today when i logged on and my fps would drop drastically after connecting to a world for some reason. this just started happening today and I don't know why. I could use some help troubleshooting
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#161 [22:27] <something9> hi I just got signed in and minecraft is not responding I am stuck on the loading screen
#162 [22:34] <something9> hello
#163 [22:45] * Arlan [webchat@61.9.107.230] has joined #minecrafthelp
#164 [22:45] <Arlan> Hello?
#165 [22:48] <Arlan> So I recently tried to purchased minecraft java edition in Minecraft.net, I was charged 2x but didnt get the game.
#166 [22:48] <Arlan> can I refund the money that was charged in my account?
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